Latest / FWRD: An EasyCare Podcast
From Cold Calls to Smart Bots: The Future of BDC Starts Now with Matt Raymond
In this episode, Matt Raymond, COO of Bowtie Solutions, joins Erick Jauregui to share how dealerships can modernize their service BDCs without sacrificing quality or breaking the budget. Matt explains why his team defines AI as “Actual Individuals,” and how the right balance of people and automation can transform a call center from a cost center into a profit driver.
They discuss how customer expectations have evolved, why dealers need to track the right performance metrics, and how outsourcing can fill process gaps while keeping operations scalable. Matt also shares real results, including…
The skinny
The skinny isn't ready yet — notes appear once the transcript is processed.