Latest / FWRD: An EasyCare Podcast
What AI Is Learning from Your Reviews (and Why It Matters)
In today’s digital-first environment, your dealership's long-term success hinges on more than just what you sell — it depends on how you listen.
On this episode of FWRD, hosts Corey Smith and Eric Jauregui sit down with Jeane Reitelbach, a brand strategist with 27 years of marketing experience and over a decade in automotive retail, to unpack how the Voice of the Customer can shape your operations, leadership style, and even your Google rankings.
Jeane shares dealership-tested strategies like:
How AI and search engines are ranking your dealership based on review sentiment and responsiveness…
The skinny
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