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100. FWRD- Mastering the Ops: Ron Overs on Fixed Operations Excellence and Sales Synergy
In this episode of the FWRD Podcast, hosts Corey Smith and Erick Jauregui welcome Ron Overs, Publisher of Fixed Ops Magazine, for a dynamic conversation about the evolving world of fixed operations — and how smart collaboration across departments is key to long-term success.
With over 20 years in the industry, Ron shares powerful insights on:
How AI is enhancing efficiency in service and BDC departments
Meeting today’s customer expectations for speed, transparency, and personalization
The power of culture, training, and storytelling in driving retention
How fixed ops supports lasting customer…
The skinny
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