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The Journey from a Service Advisor to Service Manager With Erick & Corey
In this episode of the FWRD Podcast, Corey Smith and Erick Jauregui unpack one of the biggest transitions in fixed operations: moving from service advisor to service manager.
Together, they break down what it means to step into leadership, highlighting the importance of shifting from individual performance to team success. The discussion covers key management skills like understanding and teaching metrics, maintaining shop balance, managing inventory, and forecasting effectively.
The hosts also explore how to handle tough conversations, set healthy boundaries, and foster a positive team…
The skinny
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