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The Service Advisor Evolution: What 2026 Will Demand
In this episode of FWRD, hosts Corey Smith and Erick Jauregui break down what dealerships must do to professionalize the service advisor role in 2026 and beyond. From KPI literacy and daily coaching to AI adoption and video multipoint inspections, this conversation outlines a blueprint for transforming service departments into frontline revenue engines.
You’ll learn:
Why one-time training fails and how to build a true practice culture
The KPIs every service advisor must understand (ELR, approval rate, HPR, declined services)
How AI tools like video MPIs and automated scheduling will reshape…
The skinny
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