Shows / Business-First Creatives: Client Experience & Systems for Service Providers
Business-First Creatives: Client Experience & Systems for Service Providers
Business-First Creatives is a podcast for photographers and creative service providers who want to build a profitable, sustainable business without drowning in admin work, client experience chaos, or systems that let you down. This show delivers clear, actionable conversations around marketing, CRM workflows, client communication, Dubsado and Honeybook automation, Airtable systems, and workflow strategies, giving photographers and creative entrepreneurs the systems that scale, operational…
Episodes
Business-First Creatives: Client Experience & Systems for Service ProvidersBefore You Hire a Virtual Assistant: What Every Business Owner Needs to Know with Lauren Glynn
What if your virtual assistant isn't the problem? What if the reason you're struggling to delegate, hire, or grow your business has less to do with the people…
Business-First Creatives: Client Experience & Systems for Service ProvidersThe Professional Pivot: Building Systems for the Next Version of Your Photography Business with Nicole Hodgson
What if the business that worked for you a few years ago isn’t the business that fits your life anymore? In this episode, I’m sitting down with my longtime…
- Business-First Creatives: Client Experience & Systems for Service Providers
Business Bestie Chat Q4 – 2026 with Sabrina Gebhardt
What happens when you take a little time off from your business and accidentally come back with an entirely new business model? Apparently, if you're me, you…
- Business-First Creatives: Client Experience & Systems for Service Providers
The Biggest Revenue Mistake Creatives Make (And How to Fix It)
Y’all, the biggest revenue mistake in your business probably isn’t your pricing or your marketing. It’s what happens after the project ends. You deliver…
Business-First Creatives: Client Experience & Systems for Service ProvidersWillpower vs. Strategy: How to Actually Get Your Marketing Done with Tayler Cusick Hollman
If you know you need to market your business but still find yourself staring blankly when someone asks what you actually did to market it this week, this…
Business-First Creatives: Client Experience & Systems for Service ProvidersThe System for Finding More Creativity, Joy, and Fun in Your Work with Julie Fried
What if the thing you create doesn’t have to generate leads, sell an offer, or prove its ROI? What if you’re allowed to make something simply because you…
Business-First Creatives: Client Experience & Systems for Service ProvidersDo You Actually Like the Offer You're Selling? [Let's See]
Profitable? Great. Sustainable? Love that. But if you hate delivering it, no system in the world is going to make you fall back in love with your business…
Business-First Creatives: Client Experience & Systems for Service ProvidersYou're Sending Emails. Why Isn't Anyone Clicking?
Jocelyn of Scale Your Resonance wants every one of her Best Seller clients making five figures from email, and yes, that includes me. Bold goal? Absolutely. In…
Business-First Creatives: Client Experience & Systems for Service ProvidersTime Audit for Photographers: How Long Does One Client Actually Take You?
How long does it actually take you to serve one client? Not the session. The whole thing. If you're not sure, you're not alone. When I review offers, I find…
Business-First Creatives: Client Experience & Systems for Service ProvidersEveryone’s an AI Expert ft. Kara Duncan
What happens when you get tired of forcing your business into software that doesn’t quite work the way you want it to? Apparently, if you’re me, you…
Business-First Creatives: Client Experience & Systems for Service ProvidersI'm Done Squeezing Your Business Into Software That Wasn't Built for You
For five and a half years, I've helped you map your client journey, get excited about what's possible, and then spend the rest of our time together bending…
Business-First Creatives: Client Experience & Systems for Service ProvidersStop Sleeping on Your Onboarding: 3 Questions My Clients Keep Asking Me
Your client just paid you hundreds, maybe thousands, of dollars. And the only thing that landed in their inbox was a payment receipt and a "your contract has…
Business-First Creatives: Client Experience & Systems for Service ProvidersStop Trying to Replace Your CRM With Notion, Airtable, or Anything Else
A booking tool is not a CRM. A project management tool is not a CRM. And the $20 to $40 a month you're trying to save by getting rid of yours might end up…
Business-First Creatives: Client Experience & Systems for Service ProvidersHow to Pick All-in-One Software for Photographers Without Sacrificing Your CRM
There is no all-in-one software that does everything well. Every single one of them makes you give something up. The only real question is whether you're okay…
Business-First Creatives: Client Experience & Systems for Service ProvidersHow Brand Photographers Can Automate Their Client Experience with Holly Birch
If you're already booking the number of clients you want to work with, but it feels like you're spending so much unnecessary time behind the scenes, your…
Business-First Creatives: Client Experience & Systems for Service ProvidersIntroducing Order of Operations: My 4-Phase Framework for More Reviews, Referrals, and Repeat Clients
There's only one right order to build client experience systems in. Not one right tool, not one right CRM — one right order. And I've been doing it this way…
- Business-First Creatives: Client Experience & Systems for Service Providers
The Goldilocks Guide to Client Experience
When your kid needs braces and you schedule a consultation, I think the bare minimum is to see the actual orthodontist, right? Turns out that is a bad…
- Business-First Creatives: Client Experience & Systems for Service Providers
How to Build a Client Experience That Gets You Reviews, Referrals, and Repeat Clients Without Switching CRMs.
I gave three talks in three groups on three consecutive days this week, and in the last one I made an announcement I need to make here too: Systems in Session…
Business-First Creatives: Client Experience & Systems for Service ProvidersOutsourcing Your Blogging: How Search-Driven Marketing Creates Long-Term Business Growth with Kara Duncan
What if the marketing strategy you've been treating like an optional task is actually the one thing that could create a more sustainable business? In this…
- Business-First Creatives: Client Experience & Systems for Service Providers
Autopilot Isn't the Only Way to Build a System That Keeps You Consistent
I got myself in a little pickle this week — three presentations, three days in a row. And the one I'm most fired up about is tomorrow's. Here's why: the number…
Business-First Creatives: Client Experience & Systems for Service ProvidersEven Part-Time Business Owners Need Systems for Efficiency with Jess Hoffman
If you think you don’t have enough clients to need systems in your business, this episode might completely change your mind. Whether you’re balancing a…
- Business-First Creatives: Client Experience & Systems for Service Providers
I Built a Custom Client Portal in 7 Days (And Deleted Half My Tech Stack) for a Better Client Experience
I recorded this one live on the last day of week two of my birthday sabbatical, and it published about ten minutes after I stopped talking. Because I spent the…
Business-First Creatives: Client Experience & Systems for Service ProvidersHow to Use Human Design for Better Business Storytelling with Breanna Owen
Have you ever wondered why some stories feel effortless to tell while others never seem to land? In this episode, I'm sitting down with Breanna Owen to explore…
Business-First Creatives: Client Experience & Systems for Service ProvidersYour Origin Story Is Your Marketing Superpower: Here's How to Tell It with Megan Yelaney
Most business owners think they need a dramatic transformation story to connect with their audience. In this episode, I sit down with Megan Yelaney to unpack…
- Business-First Creatives: Client Experience & Systems for Service Providers
Can You Cut Your Client Management Time in Half Without Losing the Personal Touch in Your Client Experience?
Hey y'all, it's Colie. I'm popping back in after two weeks of guest episodes to talk about something that's been shifting in my business — and honestly, in how…
Business-First Creatives: Client Experience & Systems for Service ProvidersThe Pop-Up Studio Strategy That Builds Long-Term Photography Clients with David Enloe
What if giving away something for free was actually the smartest marketing move you could make? In this episode, I'm joined by David Enloe, who shares how a…
Business-First Creatives: Client Experience & Systems for Service ProvidersBuilding a Custom Notion Dashboard: How I Streamlined My Entire Business with Ania Ha
What if the systems slowing down your business aren't your workflows, but the software you're forcing yourself to use? In this episode, I'm joined by Notion…
Business-First Creatives: Client Experience & Systems for Service ProvidersBusiness Bestie Chat: Q3 – 2026 with Sabrina Gebhardt
What do you do when the strategies that used to work… suddenly don't? In our Q3 Business Bestie Chat, Sabrina and I are getting real about what it looks like…
- Business-First Creatives: Client Experience & Systems for Service Providers
The Experience Edit Isn't Just for "Established" Photographers — Here's Why [Building a Better Client Experience]
If you've been telling yourself you're not "ready" for better systems yet, this one's for you. In this episode, Colie talks directly to the newer photographers…
Business-First Creatives: Client Experience & Systems for Service ProvidersBuilding Custom Workflows for Custom Services in Dubsado with Xan Heller [Client Experience]
What if the best systems in your business didn't make your client experience feel more automated, but actually made it feel more personal? In this episode, I'm…
Business-First Creatives: Client Experience & Systems for Service ProvidersHow to Deliver a Concierge-Level Client Experience Without Losing Yourself in the Process
Is your idea of a luxury client experience one where you're the one showing up for every part of it? This episode is for the concierge-level service providers…
Business-First Creatives: Client Experience & Systems for Service ProvidersThe Power of Collaboration: Creating Better Offers with Caitie Cupples
What if your next great offer isn't something you build alone? In this episode, I sit down with website copywriter Caitie Cupples to explore the power of…
Business-First Creatives: Client Experience & Systems for Service ProvidersEmail Like You Mean It Is Dead. Here's What's Replacing It.
Email Like You Mean It is no more, y'all. I rebranded it — again — and this time I actually love the name I landed on: The Experience Edit. In this episode…
Business-First Creatives: Client Experience & Systems for Service ProvidersHow to Write Client Communication Emails Without Stress — Bringing Back the 3 Ps [Client Communication]
So it's been a hot minute since I ranted about client communication, y'all. In this replay of episode 204, I'm breaking down the three things every single…
Business-First Creatives: Client Experience & Systems for Service ProvidersFrom Overwhelmed to Empowered: Learning How Your CRM Works with Danielle Kent
What if the biggest benefit of better systems wasn't saving time, but finally trusting your business to run without you? In this episode, I sit down with…
Business-First Creatives: Client Experience & Systems for Service ProvidersThe Follow-Up Your CRM Can't Do For You
Y'all know I love a good automated follow-up sequence — but automation only works when a lead is still warm. This episode is about what to do three to six…
Business-First Creatives: Client Experience & Systems for Service ProvidersThe Gap Between Milestones: What's Missing From Your Client Experience
Most photographers think they have a client experience because they have a few key milestones in place: an inquiry form, a proposal, a questionnaire, and a…
Business-First Creatives: Client Experience & Systems for Service ProvidersThe Power of Pivots: Your Business Story Matters with Andrea Shah
What if the jobs, hobbies, and experiences you think are irrelevant are actually the most valuable parts of your brand story? In this episode, I sit down with…
Business-First Creatives: Client Experience & Systems for Service ProvidersWhat's the Real Reason You're Still Doing Sales Calls?
In this episode, I'm covering the three goals most sales calls are trying to accomplish, the three questions every lead needs answered before they book, and…
Business-First Creatives: Client Experience & Systems for Service ProvidersHow to Use Early Access to Book Your Fall Photography Calendar
Before you announce your fall calendar to the world, there's one group of people who should hear from you first — and most photographers skip right past them…
Business-First Creatives: Client Experience & Systems for Service ProvidersHow this Wedding Photographer Plans to Save 180 Hours a Year With Better Systems with Jordan Craig
What if the biggest thing holding your business back wasn't marketing, pricing, or lead generation, but the fact that everything lived inside your head? In…
Business-First Creatives: Client Experience & Systems for Service ProvidersSession vs Pixieset vs a Full CRM: What Photographers Actually Need
Is Session or Pixieset enough for your photography business? With CRM prices going up, more photographers are asking whether they really need a full CRM — or…
Business-First Creatives: Client Experience & Systems for Service ProvidersHow Dubsado Grew to 30,000 Users Without Venture Capital with CEO Becca Berg
What happens when the mistake of a missed photo shoot turns into one of the most beloved CRMs for creative entrepreneurs? In this episode, I sat down with…
- Business-First Creatives: Client Experience & Systems for Service Providers
4 Years, 100K Downloads & What's Coming Next
May was rough, no solos were recorded, but June is a new month! In this episode I am giving you 5 updates, 4 business and 1 personal, to get these solo…
Business-First Creatives: Client Experience & Systems for Service ProvidersRetention Marketing Strategies That Keep Clients Coming Back with Zoë Dew [Client Communication]
What if the easiest sales you’ll ever make are from people who already know, trust, and love your work? In this episode, I’m joined by Zoë Dew to wrap up my…
Business-First Creatives: Client Experience & Systems for Service Providers3 Quick Adjustments to Optimize Your Google Business Profile for Photographers with Lydia Fine
Have you claimed your Google Business Profile (previously Google My Business)? If not, you might be missing out on free visibility in your local area. As a…
Business-First Creatives: Client Experience & Systems for Service ProvidersFrom Burnt Out to Bougie: Building a Life-First Wedding Photography Business with Alora Rachelle
If you've ever booked 50 weddings and wondered where all the money went, this episode is for you. Alora Rachelle joins me to talk wedding photography pricing…
Business-First Creatives: Client Experience & Systems for Service ProvidersSales Stamina: How to Talk About Your Offers Without Feeling Pushy with Ceels Lockley
What if the reason your offers aren’t selling has nothing to do with your pricing, your audience size, or your content quality—and everything to do with how…
Business-First Creatives: Client Experience & Systems for Service ProvidersLaunching Isn't Just for Courses: Here's How It Transforms Service-Based Businesses with Kelsey McCormick
If you've ever thought that launching only works for digital courses with fake urgency and overly complicated sales tactics, this episode will shift your…
Business-First Creatives: Client Experience & Systems for Service ProvidersWhy Your Offer’s Messaging & Positioning Isn’t Converting (And What to Say Instead) with Chelsea Quint
If you’ve ever sat down to sell your offer and thought, “What the hell am I even supposed to say?”—this episode is for you. Today I’m joined by my brilliant…
Business-First Creatives: Client Experience & Systems for Service ProvidersThere’s More Money in Your CRM Than on Instagram
Hey y'all — if you've ever felt like you need to chase down brand new leads every time you want to hit an income goal… this one is going to stop you in your…
Business-First Creatives: Client Experience & Systems for Service ProvidersThe Summer Systems Audit: How to Prep Your Business for Time Off [Business Systems for Service Providers]
Hey y’all—if you’ve ever wanted to take real time off in your business without everything falling apart… this one is for you. In this episode, I’m walking you…
Business-First Creatives: Client Experience & Systems for Service ProvidersThe Client Experience Strategy That Builds Trust & Attracts Ideal Clients with Alison Bell
If you think sending fewer emails creates a better client experience, today's episode is going to challenge your mindset. I sit down with Alison Bell, a…
Business-First Creatives: Client Experience & Systems for Service ProvidersTired of Sales Calls? Try this instead. [Client Communication]
Hey y’all, welcome back to the podcast! It’s been a minute since I recorded a solo episode, and instead of pretending I had some perfectly planned return……
Business-First Creatives: Client Experience & Systems for Service ProvidersBusiness Bestie Chat Q2 – 2026 with Sabrina Gebhardt
This quarter's business bestie chat is coming at you live and in-person from Texas! Sabrina and I finally got to record together for our quarterly chat after…
Business-First Creatives: Client Experience & Systems for Service ProvidersHow to Set Up Business Systems for a Brand New Service (Before You Get Clients) with Anthea Proudfoot
Here's some advice to business owners (new and established): stop waiting until you’re overwhelmed to build your systems. In this episode, I sit down with…
Business-First Creatives: Client Experience & Systems for Service ProvidersYour Marketing Isn’t Converting Because It’s Missing One-On-One Connection with Polly Pollock
If your marketing feels like a constant cycle of chasing new leads but never quite getting the sales you want, this episode is going to change how you think…
Business-First Creatives: Client Experience & Systems for Service ProvidersHow to Automate Client Communication Without Losing a High-Touch Photography Client Experience with Ina Jalil
What if automation didn’t make your client experience feel colder, but actually made it feel more personal? In this episode, I’m sitting down with Ina Jalil, a…
Business-First Creatives: Client Experience & Systems for Service ProvidersThe “Oops, This Is Episode 300” Update
Hey y’all… so apparently this is episode 300 😅 This episode snuck up on me so fast I didn't have a chance to plan a milestone moment. My 4th Podcast…
Business-First Creatives: Client Experience & Systems for Service ProvidersDone-for-You vs. Done-with-You: Which Model Fits Your Business? with Brittany Herzberg
What happens when the thing you’ve always sold so well no longer fits the life or business you want to build? In this episode, I’m sitting down with Brittany…