Latest / Business-First Creatives: Client Experience & Systems for Service Providers
The Gap Between Milestones: What's Missing From Your Client Experience
Most photographers think they have a client experience because they have a few key milestones in place: an inquiry form, a proposal, a questionnaire, and a gallery delivery email.
But milestones aren't the same thing as a client experience.
In this episode, I'm breaking down the difference between milestones and touchpoints, why your workflows might feel broken even when they're technically working, and the process I use with every Systems in Session client before we build a single automation.
In this episode, you'll learn:
• The difference between milestones and touchpoints in your client…
The skinny
The skinny isn't ready yet — notes appear once the transcript is processed.