Shows / Business-First Creatives: Client Experience & Systems for Service Providers
Business-First Creatives: Client Experience & Systems for Service Providers
Business-First Creatives is a podcast for photographers and creative service providers who want to build a profitable, sustainable business without drowning in admin work, client experience chaos, or systems that let you down. This show delivers clear, actionable conversations around marketing, CRM workflows, client communication, Dubsado and Honeybook automation, Airtable systems, and workflow strategies, giving photographers and creative entrepreneurs the systems that scale, operational…
Episodes
Business-First Creatives: Client Experience & Systems for Service ProvidersThe Rebooking Strategy You’re Probably Not Using (But Should Be) [Client Communication]
If you’ve ever wrapped up a project, delivered the final files, and then… just waited to see if your client comes back—you’re not alone. But here’s the thing…
Business-First Creatives: Client Experience & Systems for Service Providers3 Ways Your Business Systems Can Generate More Revenue
In the last episode, I sat down with money coach Emilie Nutley to talk about understanding your numbers, paying yourself, and planning your finances like a…
Business-First Creatives: Client Experience & Systems for Service ProvidersThe Best Financial Strategy for a Sustainable Business is Overflow with Emilie Nutley
If you’ve been avoiding your numbers this year—this is your sign to review them. I invited financial expert Emilie Nutley to join me for a powerful, no-fluff…
Business-First Creatives: Client Experience & Systems for Service ProvidersBefore the Inquiries Roll In: 3 Systems for Service Providers to Fix Now
Busy season might not feel close yet—but if you rely on fall bookings, the inquiries that fill your calendar are coming sooner than you think. Instead of…
Business-First Creatives: Client Experience & Systems for Service ProvidersGoing From Side Hustle to Structured Business Starts With Better Client Communication Emails with Christi Dorsey
What if your side hustle wasn't just extra income, but the most creatively fulfilling part of your life? In this episode, I’m sitting down with Christi Dorsey…
Business-First Creatives: Client Experience & Systems for Service ProvidersWhy We Design First (and How to Decide Between Email Like You Mean It and Systems in Session)
If you’re trying to decide between Email Like You Mean It and Systems in Session, this episode will help you make that decision. I get asked all the time where…
Business-First Creatives: Client Experience & Systems for Service ProvidersWhat Happened When I Turned Email Like You Mean It Into a Live Sprint
I turned Email Like You Mean It into a 5-day done-with-you live sprint… and then immediately invited some of my Systems in Session clients to test it as…
Business-First Creatives: Client Experience & Systems for Service ProvidersWhy Every Creative Entrepreneur Needs Systems to Thrive with Megan Smith
What if the only thing standing between you and sustainable growth in your business is your system? In today’s episode, we're diving into a Systems in Session…
Business-First Creatives: Client Experience & Systems for Service ProvidersEverything You’re Overthinking About Systems in Session [Audit Your Client Experience]
Planning this episode felt like getting a dose of my own medicine. When I help clients build their five-minute booking process for a better client experience…
Business-First Creatives: Client Experience & Systems for Service ProvidersIs Systems in Session just for Photographers?
Niching down your messaging can feel like a catch-22. I talk to photographers a lot—which means non-photographers sometimes wonder if Systems in Session is…
Business-First Creatives: Client Experience & Systems for Service ProvidersYour Offer Isn’t Too Custom for Systems
“I can’t automate that — my clients are all different.” If you’ve ever said that (or thought it), this episode is for you. Today kicks off a 3-part Objection…
- Business-First Creatives: Client Experience & Systems for Service Providers
Am I Loving Notion? (Or Do I Miss Airtable?)
Ever wonder what actually happens after someone makes a big backend decision? In this episode, I’m giving you a real update on two announcements I made last…
Business-First Creatives: Client Experience & Systems for Service ProvidersWhy Your Client Experience Is Costing You Money with Emily Mathis
If your clients are quietly disappearing, not giving testimonials, or not buying again, there is a deeply rooted problem we need to address. In this episode, I…
Business-First Creatives: Client Experience & Systems for Service ProvidersBuild It Yourself and Own It Forever: Confidence in Your CRM with David Enloe
When you're empowered to build your own process and be part of it, everything in your systems can change. While there is always the option to outsource your…
Business-First Creatives: Client Experience & Systems for Service ProvidersWhy Done-With-You Systems are a Game-Changer with Emily Sterne
When I sent out a “why didn’t you buy?” survey after a slow launch, I didn’t expect one of those responses to turn into one of my favorite transformation…
Business-First Creatives: Client Experience & Systems for Service ProvidersWhy Pretty Proposals Close Sales Faster (But Yours Aren't Working)
If you’ve ever thought, “If my proposal just looked better, this would be easier,” you’re not wrong — but that’s only part of the story. In this solo episode…
Business-First Creatives: Client Experience & Systems for Service Providers3 Things Making Your Dream Clients Ghost You [Hint: Client Experience]
Ever had a dream client inquire, seem excited… and then disappear? No reply. No booking. Just silence. In this episode, I’m breaking down why ghosting usually…
Business-First Creatives: Client Experience & Systems for Service ProvidersBusiness Bestie Chat Q1 – 2026 with Sabrina Gebhardt
This quarter’s business bestie chat is juicier than ever. We’re tackling real business wins, real pivots, and real lessons. Listen in as Sabrina and I share…
Business-First Creatives: Client Experience & Systems for Service ProvidersStop Overthinking Your Follow-Up Emails & Optimize Your Client Communication
You already know you’re allowed to email your clients. But what happens after you send the proposal… and hear nothing? In this episode, Colie breaks down when…
Business-First Creatives: Client Experience & Systems for Service ProvidersMicrosystems for ADHD Business Owners with Angela Tan
What if the secret to managing ADHD wasn’t massive systems or productivity hacks, but tiny, repeatable actions? In this episode, I’m joined by systems…
Business-First Creatives: Client Experience & Systems for Service ProvidersStop Being Afraid to Email Your Own Clients [Client Experience for Service Providers]
Worried about annoying your clients if you follow up? This episode is your permission slip. Your clients deserve a great client experience! In this pep talk +…
Business-First Creatives: Client Experience & Systems for Service ProvidersHow Human Design Is Influencing the Way We Do Business with Sabrina Gebhardt
What if the key to breaking through in your business isn’t another tactic, but understanding how you’re wired to show up? In this episode, I sit down with my…
Business-First Creatives: Client Experience & Systems for Service ProvidersYou’re Losing Clients Without a Clear Brand Personality: Here’s How to Fix It with Alethea Tyler
What if the reason your marketing doesn’t feel "on" isn’t that you need more strategy, but that your brand personality hasn’t been uncovered or defined yet? In…
Business-First Creatives: Client Experience & Systems for Service ProvidersWhy Staying Small Can Be the Smartest Business Decision You Make with Maggie Patterson
What if success in business didn’t look like 6 figures, a big team, or endless growth? In this episode, I sit down with Maggie Patterson to explore why staying…
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Why You Should Plan Your Customer Journey Like You Plan a Day at Disneyland [Client Experience]
I just booked my first Disneyland trip of the year, and the second I hit confirm, my brain went straight into planning mode — not because I love spreadsheets…
Business-First Creatives: Client Experience & Systems for Service ProvidersThe Only Way to Work with Me in 2026, and Why It Feels So Damn Good to Simplify
Welcome back to another year of the Business-First Creatives podcast. If you listened to last week’s episode with Kylie Kelly, we talked a lot about permission…
Business-First Creatives: Client Experience & Systems for Service ProvidersYou Can Build Authority & Visibility Without Shaking It on Social Media with Kylie Kelly
Does growing your business without showing up on Instagram sound like a dream? In today’s episode, visibility strategist Kylie Kelly joins us to explain how…
Business-First Creatives: Client Experience & Systems for Service ProvidersHow I Spent Money Inside My Business in 2025
In this end-of-year episode, I’m breaking down how I spent money inside my business in 2025 — and more importantly, how I made those decisions. This isn’t a…
Business-First Creatives: Client Experience & Systems for Service ProvidersWhy Clear Client Communication Is Non-Negotiable for a High-Touch Experience
Today’s episode is a replay from a conversation that originally aired on the Capture the Chaos podcast with Brittnie Renee—and it perfectly captures this…
Business-First Creatives: Client Experience & Systems for Service ProvidersStop Fixing Your Client Communication Last
In 2026, I want you to stop fixing your emails last—because it’s costing you money. The last two case study episodes of this podcast prove it. In this episode…
Business-First Creatives: Client Experience & Systems for Service ProvidersPersonalizing the Client Communication & Client Experience with Geneviève Masioni [Experience Edit Case Study]
Wouldn't it be nice to automate 80% of your client communication, while still sending personalized emails and booking high-ticket clients? That’s exactly what…
Business-First Creatives: Client Experience & Systems for Service ProvidersThe CRM Emails That Turn New Leads into Booked Clients Faster (Without the Sales Call) with Kara Duncan
If you still think that a system for booking and onboarding new clients has to be complicated, this is the episode for you. What if you could take a potential…
Business-First Creatives: Client Experience & Systems for Service ProvidersStop Chasing Vanity Metrics: The 4 Habits That Actually Grow Your Business with Zoë Dew
If you think the key to business growth is chasing website stats, are you considering the fact that those numbers may not tell the full story? In this episode…
Business-First Creatives: Client Experience & Systems for Service ProvidersCreating Natural Urgency without Discounts and Timers with Samantha Hoillett
Do you dread the word launch, because you think that "doors open/doors close” structure feels icky? We're flipping the script in today's episode with Samantha…
Business-First Creatives: Client Experience & Systems for Service ProvidersHow to Build a Content Ecosystem that Sells for You with Latesha Lynch
What if you could create just one piece of content and let it do the work of fifty? That’s exactly what we’re unpacking in today’s episode. Latesha Lynch joins…
Business-First Creatives: Client Experience & Systems for Service ProvidersYour Workflow Isn’t the Exception: Why the CRM Blueprint Works for Every Photographer
So many photographers swear their workflow is “the exception” — too many what-ifs, too many touchpoints, too many edge cases to fit inside any kind of…
Business-First Creatives: Client Experience & Systems for Service ProvidersWhat's the Best Way To Set Up Your CRM? CRM Blueprint vs. Systems in Session with Megan Norman
Have you been wondering what's the best way to set up your CRM? Today’s session is going to be a mix of a case study and answers to some specific questions…
Business-First Creatives: Client Experience & Systems for Service ProvidersDubsado 3.0 First Impressions: The Good, the Bad, and the Missing
Dubsado 3.0 is officially here… and y’all, the internet is having feelings. In this episode, I’m breaking down what’s new, what’s missing, and what…
Business-First Creatives: Client Experience & Systems for Service ProvidersWorkflow Overwhelm? Create These 3 Microsystems First
You’re never going to find time to fix your workflows — you have to make the time. And today, I’m giving you the exact place to start. In this episode, I’m…
Business-First Creatives: Client Experience & Systems for Service ProvidersStop Babysitting Your CRM: Let's Build Workflows You Can Actually Trust
If your workflows act like needy toddlers—constantly breaking, needing approvals, or demanding supervision—you’re not alone. Over the last few weeks I’ve heard…
Business-First Creatives: Client Experience & Systems for Service ProvidersShifting Your Business Systems as You Pivot with Erin Vestal [Systems for Service Providers]
She was homeschooling her kids, charging less than $300 a session, and running her photography business on pure hustle—until she realized that passion alone…
Business-First Creatives: Client Experience & Systems for Service ProvidersHow You Can Maximize Your Email List for Black Friday ft. Flodesk with Dawn Richardson
Are you ready to seriously level up your email marketing this Black Friday season? I sat down with Dawn Richardson from Flodesk, where we unpack everything…
Business-First Creatives: Client Experience & Systems for Service ProvidersHow Booked-Out Service Providers Scale with Productization with Emylee Williams
What happens when you’re no longer struggling to get clients, but you still feel like your business has hit a ceiling? If you’ve got inquiries rolling in, your…
- Business-First Creatives: Client Experience & Systems for Service Providers
Why I’m Focusing on Dubsado for Photographers (and How It’s Simplifying My Business)
If you’ve ever found yourself juggling too many offers, too many audiences, or just feeling like your message got a little… fuzzy — this one’s for you. In this…
Business-First Creatives: Client Experience & Systems for Service ProvidersUsing Human Design to Transform Your Business Strategy with Breanna Owen
If you’ve ever felt like traditional business advice just doesn’t fit you, this episode is your permission slip to stop trying to follow someone else’s…
Business-First Creatives: Client Experience & Systems for Service ProvidersSystems in Session: How We Built a Luxury Client Experience Inside HoneyBook with Kelly Bullock
Kelly Bullock was the very first Systems in Session client — before the offer even had a name. In this episode, we dive into how she turned her high-touch…
Business-First Creatives: Client Experience & Systems for Service ProvidersShould You Ditch Your CRM?
Thinking about ditching your CRM after the latest price increase? Before you rage-cancel Dubsado, HoneyBook, or whatever tool’s testing your patience, listen…
Business-First Creatives: Client Experience & Systems for Service ProvidersBusiness Bestie Chat Q4 - 2025 with Sabrina Gebhardt
I have a special surprise for you in this week's episode! Over on the Shoot It Straight podcast, I join my dear friend, Sabrina Gebhardt every quarter to…
- Business-First Creatives: Client Experience & Systems for Service Providers
Before You Automate, Communicate - Challenge Recap [Client Communication]
Most system struggles aren’t tech problems — they’re communication gaps. In this episode, I’m unpacking what I learned from hosting the Client Email Glow-Up…
- Business-First Creatives: Client Experience & Systems for Service Providers
The Confidence Shift: When your business systems feel like you [Systems for Service Providers]
I’m wrapping up week one of my Sales Parade, and Systems in Session 2025 is officially sold out! 🎉 But here’s what I’ve noticed after working with dozens of…
- Business-First Creatives: Client Experience & Systems for Service Providers
Pick a Path - Where to Start When DIY-ing Your Business Systems
Not sure where to start with your business systems? In this episode, I’m breaking down three smart places to begin if you’re DIY-ing your setup—your proposal…
- Business-First Creatives: Client Experience & Systems for Service Providers
Breaking the Avoidance Cycle in Your Business Systems
Avoidance can make simple tasks feel impossible. In this episode, I’m sharing why systems are the #1 thing entrepreneurs put off, the anxiety that creates, and…
- Business-First Creatives: Client Experience & Systems for Service Providers
Why I’m Talking About My Offers 50+ Times in the Next 14 Days
The Parade is back, y’all—and I’m jumping in for another 14-day sprint of talking about my offers. In this episode, I’m sharing why the Parade isn’t about…
Business-First Creatives: Client Experience & Systems for Service ProvidersHow to Make Clients Repeat Buyers with Client Communication
If you don’t know when your clients should come back, neither will they. Most creatives deliver the final product and send one last email — and then it’s…
Business-First Creatives: Client Experience & Systems for Service ProvidersScaling with Less Overwhelm and More Value (Systems in Session Case Study) with Roxanne Engstrom
If you're someone who thinks systems just aren't for me—creative chaos is a part of my identity, this episode might change your mind. Roxanne Engstrom joins me…
Business-First Creatives: Client Experience & Systems for Service ProvidersHow to Break the Vicious Visibility Cycle in Your Creative Business with Maddie Peschong
It’s time to break the vicious visibility cycle. You know the one, where you disappear for weeks, then expect everything to fall back into place on social…
Business-First Creatives: Client Experience & Systems for Service ProvidersWhy Raising Your Prices Starts with Your Client Experience
What if raising your prices didn’t mean adding more stress to your plate? In this replay from Maddie Peschong’s Take It Personally podcast, I’m sharing how…
Business-First Creatives: Client Experience & Systems for Service ProvidersSystems in Session: Mastering Your Client Journey & Client Experience ft. Erin Belles
What happens when a creative business owner finally finds the systems support she didn’t know she needed? Absolute magic. In this episode, I’m joined by Erin…
Business-First Creatives: Client Experience & Systems for Service ProvidersShaping a Business That Grows and Evolves With You with Meg Mosher
Today I’m sitting down with one of my long-term clients and friends, Meg Mosher, a lifestyle family photographer out of New York who has been in business for…
Business-First Creatives: Client Experience & Systems for Service ProvidersDo You Really Need Big Business Systems to Make Six Figures? (The Bare Bones Version)
You don’t actually need big, complicated business systems to make money in your business — and yes, I’m the Systems Professor saying that out loud. Hitting six…