Shows / Business-First Creatives: Client Experience & Systems for Service Providers
Business-First Creatives: Client Experience & Systems for Service Providers
Business-First Creatives is a podcast for photographers and creative service providers who want to build a profitable, sustainable business without drowning in admin work, client experience chaos, or systems that let you down. This show delivers clear, actionable conversations around marketing, CRM workflows, client communication, Dubsado and Honeybook automation, Airtable systems, and workflow strategies, giving photographers and creative entrepreneurs the systems that scale, operational…
Episodes
Business-First Creatives: Client Experience & Systems for Service ProvidersYour Hottest Leads Aren’t on Instagram
Think your most engaged followers are the ones double-tapping your latest Reel? Think again. 👀 In this episode, I’m breaking down why your actual hottest…
Business-First Creatives: Client Experience & Systems for Service ProvidersImprove Client Trust & Increase Conversions through Asynchronous Video with Carolyn Leasure
I’ve been shouting from the rooftops about using video in your client experience—and today, I’ve got backup. In this episode, I’m joined by Carolyn Leasure, a…
Business-First Creatives: Client Experience & Systems for Service ProvidersThe Taylor & Travis Engagement Test for Your Client Experience
When Taylor Swift and Travis Kelce announced their engagement, the internet went wild. But instead of just scrolling through memes, I started thinking about…
Business-First Creatives: Client Experience & Systems for Service ProvidersCreating Accountability in Airtable with Melissa Arlena
If you’re not tracking it, you’re winging it. That's why it's important to have a system in place to help keep you accountable. In this episode, Melissa Arlena…
Business-First Creatives: Client Experience & Systems for Service ProvidersGrowing Your Email List at In-Person Events with Tiffany Crenshaw
What if your next five clients aren’t on Instagram, but actually sitting across from you at an in-person event? Tiffany Crenshaw is a former teacher turned…
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Back to School, Back to Boundaries: Protecting Your Time This Season
The first day of school hits different when your kid starts high school — and when you realize you don’t have to pack a lunch, drive carpool, or even set an…
Business-First Creatives: Client Experience & Systems for Service ProvidersEnergetics in Business with Sabrina Gebhardt
I almost made a catastrophic business move by shutting everything down. Thankfully, a conversation with my business bestie Sabrina helped me take a step back…
Business-First Creatives: Client Experience & Systems for Service ProvidersThe Month I Turned 46 and Showed TF Up in My Business
Let me just say it—July was fucking awesome. After a season of mostly behind-the-scenes content creation (and zero solo podcast episodes for all of 2024), I…
Business-First Creatives: Client Experience & Systems for Service ProvidersBeyond DIY ChatGPT: The Human-First AI Blogging Tool for Intentional Creatives
If you’ve ever opened ChatGPT, typed “write my blog post,” and cringed at the results—you’re not alone. This episode dives into what it really takes to build…
Business-First Creatives: Client Experience & Systems for Service ProvidersHow I’m Building My Offer Ecosystem Around the 3 Levers That Drive Client Experience
You don’t need to fix everything at once — but you do need to fix the thing that’s slowing you down. In this episode, I’m walking you through the 3 essentials…
- Business-First Creatives: Client Experience & Systems for Service Providers
I'm celebrating TWO milestones today
I am popping in with a short solo today. If you have a moment, and want to give me a birthday present, leave a review for this podcast on Spotify or Apple…
Business-First Creatives: Client Experience & Systems for Service ProvidersAccessibility Awareness with Erin Perkins
Accessibility isn't sexy—but it's essential. Erin Perkins of Mabely Q joins us to talk about something most business owners haven't truly considered…
Business-First Creatives: Client Experience & Systems for Service ProvidersPing Pong Offers... I swear I have an actual plan for my business
I thought I’d nailed my warm-up offer. Sales page created in less than 3 hours. Sold a few during my Sales Parade. Two weeks later? I pulled it. In this…
Business-First Creatives: Client Experience & Systems for Service ProvidersHow to Start Running Meta Ads for Just $1 a Day (and Actually Get Results) with Jana Bishop
Ready to finally hit publish on that Facebook ad you've been scared to run? Facebook Ad strategist Jana Bishop joins us to make paid ads feel accessible. We…
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The 3 Red Flags Hiding in Your Inquiry Response Email
Are your inquiry emails turning off your best leads? 😬 In this episode of Business-First Creatives, I’m breaking down the three email red flags I see over and…
Business-First Creatives: Client Experience & Systems for Service ProvidersHow the Enneagram Can Supercharge Your Self-Awareness with Ashton Whitmoyer-Ober
If you've ever wondered why you do what you do, the Enneagram might just hold the answers. In this episode, Ashton Whitmoyer-Ober of Enneagram Ashton joins us…
Business-First Creatives: Client Experience & Systems for Service Providers3 Bottlenecks That Burn Photographers Out Every Fall (and How to Fix them)
Fall family photography season is almost here, and if you're already bracing for the wave of inquiries, back-to-back sessions, and late-night editing marathons…
Business-First Creatives: Client Experience & Systems for Service ProvidersEmbracing Creativity as a Neurodivergent Business Owner with Molly McCauley
What if your brain’s unique wiring isn’t a flaw… but your secret advantage? That’s exactly what we explore in my conversation with Molly McCauley. Molly’s…
Business-First Creatives: Client Experience & Systems for Service ProvidersBehind the Scenes: My Mid-Year Offer Reset
It’s my birthday month, and I’m celebrating by simplifying my backend and shifting how I sell. In this solo episode, I’m walking you through why I removed my…
Business-First Creatives: Client Experience & Systems for Service ProvidersDitching the Algorithm: Shifting the Priority from Social Media to Email Marketing with Andréa Jones
Do you find yourself dreading content creation and waiting for the algorithm to feature your posts? In this episode, I sat down with Andréa Jones, mindful…
Business-First Creatives: Client Experience & Systems for Service ProvidersClient Experience Essentials: The 5 Layers You Actually Need
Your client experience doesn’t start with a workflow or a fancy journey map. It starts with the words you choose and the tone you set. In this solo episode…
Business-First Creatives: Client Experience & Systems for Service ProvidersCreating AI Content that Sounds Like You with Kinsey Soderberg
What if I introduced you to the person who completely changed how I use AI in my business? I want you to meet Kenzie Soderberg, the AI strategist behind The…
Business-First Creatives: Client Experience & Systems for Service ProvidersThe Secret to More Connection? Strategic Client Videos [2025 Replay]
Today, I’m bringing back one of the most practical episodes from the Business-First Creatives archive—Episode 123 from my original Video Visibility Series…
Business-First Creatives: Client Experience & Systems for Service ProvidersEnergetic Email Strategy for Connection & Conversion with Breanna Owen
Ever felt like your emails just aren’t landing? This episode is your permission slip to stop overthinking and start aligning. I sat down with email copywriter…
Business-First Creatives: Client Experience & Systems for Service ProvidersThe Confidence Loop: The Secret Behind Every Workflow That Converts
In part two of Emails Behind the Experience, I’m sharing a lesson straight from inside my course, Email Like You Mean It. It’s called The Confidence Loop — and…
Business-First Creatives: Client Experience & Systems for Service ProvidersThe 5 Workflows Every Creative Needs in Their CRM (2025 Update)
In this solo episode, I’m giving a glow-up to my most downloaded and shared episode from this podcast: the workflows every creative business needs. I'm…
Business-First Creatives: Client Experience & Systems for Service ProvidersThe 4 Buyer Types and How to Sell to Each One with Courtney Fanning
What if I told you that your sales page might be turning buyers away before they even click? Courtney Fanning joins us to dig into why people buy (or don’t)…
Business-First Creatives: Client Experience & Systems for Service ProvidersHow I Turned My Podcast into a Revenue Generator: Celebrating 3 Years of Business-First Creatives ft. Haylee Gaffin
Ever wondered what three years of podcasting can really do for your business? In this special episode, I switch seats with my producer, Haylee Gaffin, as she…
Business-First Creatives: Client Experience & Systems for Service ProvidersThe Follow-Up Framework That Still Closes Clients [2025 Replay]
Ever sent a proposal and heard crickets? You’re not alone—and you’re definitely not doomed. In this replay of one of my most downloaded episodes, I’m breaking…
Business-First Creatives: Client Experience & Systems for Service ProvidersMarketing Mondays Will Transform Your Business Strategy with Melissa Arlena and Alison Bell
Are you managing your marketing tasks efficiently in your business? In this episode, I sat down with Melissa Arlena and Allison Bell, co-hosts of the Keep It…
Business-First Creatives: Client Experience & Systems for Service ProvidersGetting Paid for Travel Photography Sessions with Kellie Llewellyn
If you want to get paid to travel to your sessions, there are so many logistics to consider. While Kellie Llewellyn was coordinating her sessions to fit her…
Business-First Creatives: Client Experience & Systems for Service ProvidersHow to Use AI in Your Business and Create Tools for Your Offers
What if you could create custom AI tools that save you hours, elevate your client experience, and make your business run smoother? (Spoiler: you can.) In…
Business-First Creatives: Client Experience & Systems for Service ProvidersWhy ChatGPT Is My New Favorite Team Member (Sorry, Airtable)
ChatGPT just beat out Airtable as my most-used tool—and y’all know that’s saying a lot. In this solo episode, I’m pulling back the curtain on how I’ve trained…
Business-First Creatives: Client Experience & Systems for Service ProvidersHow to Nail Your Offer Introduction
You've got the skills. You've got the offer. But if your leads are ghosting after you introduce it—we have a problem. In today’s episode, we're digging into…
Business-First Creatives: Client Experience & Systems for Service ProvidersWhy Your Best Leads Don’t Convert
You’re doing the marketing. Your portfolio is strong. You’re attracting the right people… but then they disappear. Sound familiar? Let's dive into why…
Business-First Creatives: Client Experience & Systems for Service ProvidersCommunicate with Clients Like a Pro: 5 Tips for a Better Experience with Christine Dammann
Is your lack of communication holding you back from creating an amazing experience for your clients? In today's episode, Christine Dammann joins us to share 5…
Business-First Creatives: Client Experience & Systems for Service ProvidersThe 3 Must-Have Elements for Every Client Experience Email
Want your client emails to actually get read? In this bite-sized solo episode, Colie shares the three things every email in your client experience must…
Business-First Creatives: Client Experience & Systems for Service ProvidersWhat I Got Wrong About Workflows (and What I’m Focusing on Now)
You’ve heard me preach the power of workflows for years—but what if that’s not where your client experience actually starts? In this episode, I’m sharing the…
Business-First Creatives: Client Experience & Systems for Service ProvidersSEO is Everywhere: Optimizing Your Content with Brittany Herzberg
Did you know the benefits of SEO expand beyond your website? Brittany Herzberg joins us to share how you can optimize for search across multiple platforms and…
Business-First Creatives: Client Experience & Systems for Service ProvidersYour Systems Are Doing Too Much (and Clients Feel It) — Simplify Your Business Systems
Does every single offer need a fully built out client experience? While I think it's necessary to create a powerful experience that leave your client raving…
Business-First Creatives: Client Experience & Systems for Service ProvidersDon’t Blame Your Prices, Fix Your Systems First [Systems for Service Providers]
We made it to 200 episodes—and I’m bringing the fire 🔥 I’m taking this opportunity to revisit one of the first truths I ever shared on the podcast: just…
Business-First Creatives: Client Experience & Systems for Service ProvidersI Audited My Freebies—Here’s What I Found
Ever wondered if your freebies are helping people buy—or just taking up digital space? In this episode, I’m sharing how a single podcast (shoutout to Jenn…
Business-First Creatives: Client Experience & Systems for Service ProvidersHow to Create a 5-Minute Booking Process Inside Your Client Experience [Client Experience Series Pt 4]
Ready to make booking you effortless for your clients? In this episode, I’m breaking down how to create a five-minute booking process using a well-structured…
Business-First Creatives: Client Experience & Systems for Service ProvidersHow to Design Workflows That Enhance Your Client Experience [Client Experience Series Pt 3]
This is the third episode of the Client Experience Series! Now that you’ve mapped out your client experience, it’s time to turn those steps into workflows…
Business-First Creatives: Client Experience & Systems for Service ProvidersFrom Touchpoints to Timelines: How to Begin Mapping Your Client Experience [Client Experience Series Pt 2]
This is the second episode of the Client Experience Series. Today I'm sharing a breakdown of how to begin mapping your processes as the first step to create…
Business-First Creatives: Client Experience & Systems for Service ProvidersHow to Improve Your Client Experience: A Breakdown of My Audit Process [Client Experience Series Pt 1]
If this is the year you're looking to improve your client experience, you've come to the right place! Auditing your systems and workflows is key to not only…
Business-First Creatives: Client Experience & Systems for Service ProvidersApplying for Grants & Overcoming Adversity with Katrina Cross-Daniels
Beyond our careers, we're real humans experiencing real obstacles in our lives. Katrina joins us to share how a boudoir session helped her overcome a really…
Business-First Creatives: Client Experience & Systems for Service ProvidersClient Experience: The Secret to Building Loyalty with Natasha Sewell
Are you relying on your clients to become repeat clients solely because they loved their images from their last shoot? Sometimes that's not enough—the key to…
Business-First Creatives: Client Experience & Systems for Service ProvidersHow to Connect with Your Audience in their Inbox with Hannah Davis
When you sit down to write an email, do you find yourself staring at a blank screen lacking inspiration? Today's episode is meant to inspire you with tools and…
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Transforming Networking into Genuine Connections for Business with Mikki Wilson
Is networking a part of your business strategy this year? If it's never felt like the right move for your business, today's episode may change your mind…
Business-First Creatives: Client Experience & Systems for Service ProvidersBuilding Your Content Strategy with the Marketing Jar with Dayna Schaaf
Does your marketing strategy and content fall flat? Maybe you struggle with knowing what to create. In today's episode, Dayna Schaaf of This Can't Be That Hard…
Business-First Creatives: Client Experience & Systems for Service ProvidersBuilding a Better Relationship with Money through Storytelling with Katherine Pomerantz
Do you struggle with understanding money? Maybe you're afraid to address it. In today's episode, Katherine Pomerantz joins us to highlight the complex…
Business-First Creatives: Client Experience & Systems for Service ProvidersStrategic Business Planning for Productivity & Growth with Jade Boyd
Are you being intentional and strategic in planning for productivity and growth in your business? In today's episode, Jade Boyd joins us to discuss setting…
Business-First Creatives: Client Experience & Systems for Service Providers5 Key Metrics Every Business Owner Should Track with Ally Anderson
As we head into 2025, it is crucial to harness the power of data to streamline and enhance your business strategies. In this episode, Ally Anderson joins us…
Business-First Creatives: Client Experience & Systems for Service ProvidersHow to Switch CRMs Without Sacrificing Your Sanity
In this solo episode of the Business-First Creatives podcast, host Colie James dives deep into the intricacies of switching Customer Relationship Management…
Business-First Creatives: Client Experience & Systems for Service ProvidersAlternative Streams of Income for Photographers with Lissa Chandler
Diversifying your income and creating passive income is something we hear a lot about in the creative world. The best place to start is by creating alternative…
Business-First Creatives: Client Experience & Systems for Service ProvidersCreating Blog Posts for Your Client Experience with Jessie Andrew of Inkpot Creative
Are you using your blog for more than your SEO efforts? In today's episode, Jessie Andrew of Inkpot Creative joins us to highlight the value that blogging can…
Business-First Creatives: Client Experience & Systems for Service ProvidersCrafting a Distinct Brand Voice that Matches You with Samantha Pollack
Your brand has a voice, you just may not have identified it or honed in on it yet. In today's episode, Samantha Pollack joins us to share the value of crafting…
Business-First Creatives: Client Experience & Systems for Service ProvidersLeveraging Audio Podcasts for Entrepreneurs and Creative Educators with Lindsay Padilla of Hello Audio
Do you dream of launching a podcast? Maybe even starting with a private podcast? You've likely seen others do it and wondered if it's the right move for your…
Business-First Creatives: Client Experience & Systems for Service ProvidersSEO vs SSO: Why Your Online Presence Needs BOTH with Erin Ollila
Most entrepreneurs know about the power of Search Engine Optimization (SEO) and Social Media Optimization (SMO), but are you considering the role that Social…