Latest / Business-First Creatives: Client Experience & Systems for Service Providers
What I Got Wrong About Workflows (and What I’m Focusing on Now)
You’ve heard me preach the power of workflows for years—but what if that’s not where your client experience actually starts? In this episode, I’m sharing the mindset shift that’s changed how I support creative entrepreneurs and why I’m putting client communication front and center. We’ll talk about what most people really need before they’re ready to automate, the truth about writing emails that connect, and why your words matter more than your workflow (at least at first).
Check out Email Like You Mean It, my client communication quarterly sprint where we draft your preplanned client…
The skinny
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