Latest / Business-First Creatives: Client Experience & Systems for Service Providers
Why We Design First (and How to Decide Between Email Like You Mean It and Systems in Session)
If you’re trying to decide between Email Like You Mean It and Systems in Session, this episode will help you make that decision.
I get asked all the time where someone should start if they want better systems in their business — and my answer is never “pick a CRM” or “build workflows.”
It’s always: design your client experience first.
In this episode, I’m breaking down:
Why mapping your customer journey comes before tools
What happens when you skip client experience design
How communication protects your boundaries (and increases revenue)
The real difference between Email Like You Mean It and…
The skinny
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