Latest / Business-First Creatives: Client Experience & Systems for Service Providers
Why Your Client Experience Is Costing You Money with Emily Mathis
If your clients are quietly disappearing, not giving testimonials, or not buying again, there is a deeply rooted problem we need to address. In this episode, I sit down with Emily Mathis to talk about outsourcing, but not in the way you think. We didn’t talk about hiring editors, VAs, or handing off social media. We talked about the outsourcing you’re probably ignoring: your client experience.
Emily hasn’t outsourced much in her own business, and that’s exactly what makes her perspective powerful. Instead of defaulting to hiring help, she focuses on tightening the backend, improving delivery…
The skinny
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