Latest / Business-First Creatives: Client Experience & Systems for Service Providers
Why You Should Plan Your Customer Journey Like You Plan a Day at Disneyland [Client Experience]
I just booked my first Disneyland trip of the year, and the second I hit confirm, my brain went straight into planning mode — not because I love spreadsheets (okay, maybe a little), but because Disneyland is not a place you wing it.
And neither is your client experience.
In this episode, I walk you through why planning a Disney day is the exact same skill you need to design a calm, trustworthy client journey — and why most people make email writing way harder than it needs to be by skipping this step.
You’ll hear:
Why your customer journey doesn’t need to be complicated — it just needs to…
The skinny
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