Latest / Business-First Creatives: Client Experience & Systems for Service Providers
Stop Sleeping on Your Onboarding: 3 Questions My Clients Keep Asking Me
Your client just paid you hundreds, maybe thousands, of dollars. And the only thing that landed in their inbox was a payment receipt and a "your contract has been signed" email. That's not onboarding. That's a transaction.
I've been seeing the same three onboarding mistakes over and over inside my Experience Edit and Systems in Session client accounts, and most of y'all aren't making them on purpose. You want this part to be good. You just don't know what "good" looks like, or you're so focused on making it personal that nothing actually gets sent. So this is a quick and dirty episode…
The skinny
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