Shows / Hospitality Daily Podcast
Hospitality Daily Podcast
Stay informed and inspired to delight people and grow your business with daily conversations with interesting people doing interesting things. Hosted by Josiah Mackenzie.
Episodes
Hospitality Daily PodcastWhy Hotel Ownership Is Becoming Unsustainable, and What We're Doing About It - Ben Rafter, Hotel Equities
In this episode, Ben Rafter, CEO of Hotel Equities, shares why he believes today's hotel operating model is becoming increasingly unsustainable for owners. He…
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How Hotel Companies Turn AI Into Competitive Advantage - Steven Moore & Joseph Benjamin, Actabl [Sponsor Bonus]
The use of AI is one of the biggest strategic questions in hospitality, and many hotel leaders face the same challenge: they believe in the potential, but need…
Hospitality Daily PodcastHospitality's Perspective Problem - Martin Soler
Martin Soler shares one of the most common challenges in hospitality: seeing the industry only through your own perspective. Drawing on his experience as a…
Hospitality Daily PodcastPersonalization Is an Art - Martin Soler
Personalization is one of hospitality's most important goals, but is it really a technology problem? In this episode, hospitality advisor and former hotel…
Hospitality Daily PodcastThe PMS Wars: AI Changes the Interface, Not the Foundation - Martin Soler
Martin Soler returns to explore "The PMS Wars," his ongoing series examining one of the most important shifts in hotel technology. What started as a race from…
Hospitality Daily PodcastThe Paradox of Hospitality Innovation - Martin Soler
Hospitality is often criticized for lagging behind on technology. Martin Soler sees it differently. In this episode, he explores the paradox of hospitality…
Hospitality Daily PodcastWhere to Start with Hotel Technology - Martin Soler
In this episode, Martin Soler shares where hoteliers should focus as technology and AI reshape the industry. Recorded ahead of HITEC 2026, Martin explains why…
Hospitality Daily PodcastAI That Works for Hotel Leaders Is Finally Here: The Story Behind How Actabl Built Altitude to Turn Data Into Answers You Can Trust - Stephen German, Actabl [Sponsor Bonus]
This episode is sponsored by Actabl. Learn more about its new product, Altitude, here. For years now, AI has promised hotel leaders something it hasn't…
Hospitality Daily PodcastThe Best Leaders Create More Leaders - Dina Winder, Highgate
What separates good leaders from great ones? According to Dina Winder, the EVP of Asset Management at Highgate and President of the Hospitality Asset Managers…
Hospitality Daily PodcastWhat's Really Going On in the Hotel Industry Right Now? (Dina Winder, Highgate)
What's really going on in the hotel industry right now? In this episode, Dina Winder, EVP of Asset Management at Highgate and President of the Hospitality…
Hospitality Daily PodcastHow to Show Up Well on Owner Calls - Dina Winder, Highgate
Monthly owner calls are often viewed as performance reviews, but Dina Winder sees them differently. As EVP of Asset Management at Highgate and President of the…
Hospitality Daily PodcastHotel Success Still Comes Down to One Person - Dina Winder, Highgate
Hotels have more technology, data, and operational tools than ever before. Yet some properties consistently outperform while others struggle to execute. In…
Hospitality Daily PodcastAsset Management Is Hospitality's Most Misunderstood Career - Dina Winder, Highgate
Dina Winder is EVP of Asset Management at Highgate and President of the Hospitality Asset Managers Association (HAMA). In this episode, she shares the…
Hospitality Daily PodcastWhy We Use AI to Make Our Hotels More Human - Rob Smith, Stonebridge Companies
In this episode, Rob Smith, the CEO and President of Stonebridge Companies, shares an operator's view on how AI can be used to take mundane, repetitive work…
Hospitality Daily PodcastThe Culture That Drives Our Outperformance - Rob Smith, Stonebridge Companies
In this episode, Rob Smith, the CEO and President of Stonebridge Companies, shares what he's found keeps people engaged and performing at their best. He also…
Hospitality Daily PodcastHow We Grew While the Market Shrank - Rob Smith, Stonebridge Companies
In this episode, Rob Smith, the President and CEO at Stonebridge Companies, shares an operator's read on why top-line growth — not cost-cutting — is a…
Hospitality Daily PodcastHow I Stopped Getting Through the Day and Learned to Think Strategically - Rob Smith, Stonebridge Companies
In this episode, Rob Smith, the CEO and President of Stonebridge Companies, shares the unlikely path that took him from an accounting degree to running his own…
Hospitality Daily PodcastWhat a Founder Learns Inside a Big Hospitality Company - Tamara Lohan, Hyatt
In this episode, our career correspondent and hertelier founder Emily Goldfischer continues her conversation with Tamara Lohan, Global Brand Leader for Luxury…
Hospitality Daily PodcastWhy Guests Hate Scripted Service - Tamara Lohan, Hyatt
In this episode, our career correspondent and hertelier founder Emily Goldfischer continues her conversation with Tamara Lohan, Global Brand Leader for Luxury…
Hospitality Daily PodcastTravelers Want Hotels With a Point of View - Tamara Lohan, Hyatt
What makes a luxury hotel memorable today? In this conversation, our career correspondent and hertelier founder Emily Goldfischer, sits down with Tamara Lohan…
Hospitality Daily Podcast"The Anticipation Layer" and the Future of Hospitality - Arnold Amrhein
In this episode, Arnold Amrhein, VP of Investments at CREO Capital, shares the idea behind his widely discussed article "The Anticipation Layer." He explains…
Hospitality Daily PodcastHospitality Works Best When Owners Think Like Operators - Arnold Amrhein
In this episode, Arnold Amrhein, Vice President of Investments at CREO Capital, shares what his career — from guest relations at Rosewood London to…
Hospitality Daily PodcastThe Soul Community Planet Playbook for Performance and Purpose - Pam & Ken Cruse, SCP Hotels
In this episode, Ken Cruse, Co-Founder and CEO at SCP Hotels, and Pam Cruse, Co-Founder and CMO at SCP Hotels, share their perspective on why values-led hotels…
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Bad AI: The Risks Too Many Hoteliers Are Missing - Chris McDowell & Justin Call, Actabl [Sponsor Bonus]
In this episode, Chris McDowell, Chief Information Security Officer at Actabl, and Justin Call, Chief Legal Officer at Actabl, unpack the growing AI risk that…
Hospitality Daily Podcast"Speed Up to Slow Down": AI and the Luxury of Time - Burak Ipekci
In this episode, Burak Ipekci, the General Secretary of Les Clefs d'Or International and Head Concierge at London's Royal Horseguards Hotel, shares an…
Hospitality Daily PodcastThe Concierge Mindset - Burak Ipekci
In this episode, Burak Ipekci, the Head Concierge at The Royal Horseguards Hotel and General Secretary of Les Clefs d'Or International, shares his case for why…
Hospitality Daily PodcastWhat It Takes to Earn the Golden Keys - Burak Ipekci
In this episode, Burak Ipekci, Head Concierge at The Royal Horseguards Hotel and General Secretary of Les Clefs d'Or International, explains what the golden…
Hospitality Daily PodcastPick Your Boss (And Other Career Advice) - Burak Ipekci
In this episode, Burak Ipekci, Head Concierge at The Royal Horseguards Hotel in London and Secretary General of Les Clefs d'Or International, shares a…
Hospitality Daily PodcastWhy Work in Hospitality - Burak Ipekci
In this episode, Burak Ipekci, the Head Concierge at The Royal Horseguards Hotel in London and General Secretary of Les Clefs d'Or International, makes the…
Hospitality Daily PodcastEnergy Fit - Burak Ipekci
In this episode, Burak Ipekci, the Head Concierge at The Royal Horseguards Hotel and Secretary General of Les Clefs d'Or International, shares why hiring a…
Hospitality Daily PodcastHire For The Spark - Burak Ipekci
In this episode, Burak Ipekci, the Head Concierge at The Royal Horseguards Hotel and Secretary General of Les Clefs d'Or International, shares his view on…
Hospitality Daily PodcastGuests are Complex. Hospitality Needs to Catch Up. (Philippa Wagner)
In this episode, Philippa Wagner, the Founder of People Places Spaces, and former head of 23 Lab at Ennismore, shares why the hotel industry's segmentation…
Hospitality Daily PodcastCould Human “Messiness” Be Hospitality’s Biggest Advantage? - Philippa Wagner
In this episode, Philippa Wagner, the Founder of People Places Spaces, shares an honest perspective on AI and tech in hospitality, drawing on her Future Guest…
Hospitality Daily PodcastWhy Our Approach to Hotel Data Earned a Patent and Prepares Hotels for AI - Clark Brayton, Joseph McGroarty & Pritesh Patel, Actabl
In this episode, Joe McGroarty, Clark Brayton, and Pritesh Patel of Actabl share why hotel data has been broken for decades, how their team built the patented…
Hospitality Daily PodcastThe Scorecard That Turns Hotels Into Meritocracies - Chris O'Donnell, Aimbridge Hospitality
In this episode, Chris O'Donnell, the President of Select Service Division at Aimbridge Hospitality, shares how the balanced scorecard turns hotel operations…
Hospitality Daily PodcastWhy "Cut, Cut, Cut" Fails Hotel Owners - Chris O'Donnell, Aimbridge Hospitality
In this episode, Chris O'Donnell, the President of Select Service at Aimbridge Hospitality, shares what it takes to drive hotel profitability for owners amid…
Hospitality Daily PodcastWhat Successful Select Service Hotels Do Differently - Chris O'Donnell, Aimbridge Hospitality
In this episode, Chris O'Donnell, the President of the Select Service division at Aimbridge Hospitality, explains where select service hotels are heading and…
Hospitality Daily PodcastWhy Hospitality Creates Energy Unlike Any Other Career - Chris O'Donnell, Aimbridge Hospitality
In this episode, Chris O'Donnell, President of Select Service at Aimbridge Hospitality, shares why hospitality is an industry that creates both energy and…
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AI's Role in Helping Hospitality's Talent Challenges - Andrew Arthurs & Stephen German, Actabl [Sponsor Bonus]
In this episode, Andrew Arthurs, the President and COO at Actabl, and Stephen German, the SVP of Product Management at Actabl, share how AI can support new…
Hospitality Daily PodcastThe Truth About Vibe Coding and AI in Hospitality - Susie Arnett
In this episode, Susie Arnett, the Director of Wellness Programming at Six Senses, shares her real-world take on vibe coding and what AI tools actually deliver…
Hospitality Daily PodcastWhat a NYC Luxury Hotel Operator Sees Coming Next - Sofia Vandaele, IHG
In this episode, Sofia Vandaele, General Manager of the InterContinental New York Barclay and Regional Director for IHG Lifestyle and Luxury, shares an…
Hospitality Daily PodcastWhat Designer Hotels Miss About Real Hospitality - Tom Michelberger & Matthias Huettebraeuker
In this episode, Tom Michelberger, founder of Michelberger Hotel in Berlin and Michelberger Farm in Brandenburg, shares with our innovation correspondent…
Hospitality Daily PodcastAI Search Is Binary, Your Hotel Appears or It Doesn't - Nick Slavin, Curacity [Sponsor Bonus]
In this episode, Nick Slavin, the CEO and co-founder of Curacity, shares his front-row perspective on why hotel discovery is being rewritten by AI, what 94% of…
Hospitality Daily PodcastWhy the Future of Hospitality Talent Is Bright - Stuart Greif, Forbes Travel Guide
In this episode, Stuart Greif, the Chief Strategy and Innovation Officer at Forbes Travel Guide, shares how the organization is helping develop the next…
Hospitality Daily PodcastStop Treating AI Like a Threat to Hospitality - Peter Ricci, Florida Atlantic University
In this episode, Dr. Peter Ricci, Director of the Hospitality and Tourism Management Program at Florida Atlantic University, shares a practical view of AI in…
Hospitality Daily PodcastWhy Hotels Raised Pay and the Quit Rate Got Worse - Peter Ricci, Florida Atlantic University
In this episode, Dr. Peter Ricci, the Director of the Hospitality and Tourism Management Program at Florida Atlantic University, shares why the industry's…
Hospitality Daily PodcastBuild Hotel Value by Healing the Land - Hans Pfister, Cayuga Collection
In this episode, Hans Pfister, President at Cayuga Collection, shares how his team turned a sheep farm, an abandoned lot, and a former cacao plantation into…
Hospitality Daily PodcastHow a Coffee Table Book Turns Guests Into Raving Fans - Hans Pfister, Cayuga Collection
In this episode, Hans Pfister, the Co-Founder and President at Cayuga Collection, shares how his team makes sustainability visible, human, and worth caring…
Hospitality Daily PodcastStop Waiting for the Big Wins to Celebrate - James Ferguson
In this episode, James Ferguson, the author of Seek the Good and Celebrate and creator of the Confetti leadership model, shares how his cancer journey reshaped…
Hospitality Daily PodcastSelf-Driving Cars and Hospitality's 3 Lenses for Experience - Susie Arnett
In this episode, Susie Arnett, Director of Wellness Programming at Six Senses, shares what happened when a self-driving car company asked her to design a…
Hospitality Daily PodcastAI Only Works for Hotels in This Order: Data, Intelligence, Action - Stephen German, Actabl
In this episode, Stephen German, the Senior Vice President of Product at Actabl, shares his three-layer framework for putting AI to work in hotels: the data…
Hospitality Daily PodcastHow BWH Helps Hotel Owners Cut Costs Through Operations - Larry Cuculic
In this episode, Larry Cuculic, the President and CEO of BWH Hotels, shares how a brand built around owners produces different decisions. You'll hear how…
Hospitality Daily PodcastThe Squeeze: Why Hotel Owners Are Getting Crushed - Sarah Kopit, Skift
In this episode, Sarah Kopit, the Editor in Chief at Skift, shares what she found reporting The Squeeze, her deep dive into the economic pressures facing…
Hospitality Daily PodcastHospitality Starts Before Guests Step on Property - Larry Cuculic, BWH Hotels
In this episode, Larry Cuculic, the President and CEO of BWH Hotels, shares why the guest experience now starts the moment someone types "hotel Chicago" into a…
Hospitality Daily PodcastBWH Hotels CEO Larry Cuculic: How Mentors Shaped My Leadership
In this episode, Larry Cuculic, President and CEO of BWH Hotels, shares how a meeting with his father's union attorney opened the door to West Point and shaped…
Hospitality Daily Podcast"Collective Effervescence" Is the Point of Hospitality - Susie Arnett
In this episode, Susie Arnett, the Director of Wellness Programming at Six Senses Hotels Resorts Spas, shares what she learned after a retreat at Six Senses…
Hospitality Daily PodcastIs Your AI Saving You Time? (Jerimi Ford, Actabl)
In this sponsor bonus episode, Jerimi Ford, the Chief Innovation Officer at Actabl and founder of Transcendent, shares how AI Asset Setup is turning a…
Hospitality Daily PodcastThe Guests Who Leave Smiling and Never Come Back - Franck Desplechin
In this episode, Franck Desplechin, the Founder and Executive Hospitality Consultant at Incrementum, shares what he's learned from conducting undercover…
Hospitality Daily PodcastAI for Discoverability, Reviews, and Revenue - Jason Littrell
In this episode, Jason Littrell, the founder of Kinetic Management Systems, shares a playbook for winning the before, during, and after guest conversations…
Hospitality Daily PodcastCareer Growth Comes From Saying Yes Before You're Ready - Sofia Vandaele, IHG
In this episode, Sofia Vandaele, General Manager of the InterContinental New York Barclay and Regional Director for IHG Lifestyle and Luxury, shares how…