Shows / Hospitality Daily Podcast
Hospitality Daily Podcast
Stay informed and inspired to delight people and grow your business with daily conversations with interesting people doing interesting things. Hosted by Josiah Mackenzie.
Episodes
Hospitality Daily PodcastHow We Built Our AI Native Operating System for Hospitality - Roman Pedan, Kasa
Kasa founder and CEO Roman Pedan shares his take on why so much hotel AI work never shows up in the results, and what Kasa built to change that. In Part 2 of…
Hospitality Daily PodcastDo You Have the Data You Need for What You Want to Do with AI? (Stephen German, Actabl) [Sponsor Bonus]
In this episode, recorded live at Destination AI, Stephen German, the head of product at Actabl, shares what hotel companies need in place for any AI project…
Hospitality Daily PodcastHow We Make Room for "Hall of Fame Hosting" - Roman Pedan, Kasa
Kasa founder and CEO Roman Pedan shares how his company creates the time and space for teams to deliver personal, thoughtful hospitality. Following a recent…
Hospitality Daily PodcastMews on Muse: What Consumer Adoption of AI Agents Means for Hotels - Richard Valtr
In this episode, Richard Valtr, founder of Mews, shares the story behind the company’s name and his read on what Meta’s Muse could mean for hotels. We explore…
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What AI Does and Doesn't Change About Hotel Investing - Tom Deighton & Zach Demuth, TBD Companies
In this episode, Tom Deighton and Zach Demuth, co-founders of TBD Companies, discuss how they're using AI to evaluate opportunities, understand the value of…
Hospitality Daily PodcastHow a Farmers Market Brings San Francisco Together - Steve Pulliam, Heart of the City Farmers' Market
In this San Francisco Sundays episode, Steve Pulliam, Executive Director of Heart of the City Farmers' Market in San Francisco, shares how a farmer-run market…
Hospitality Daily PodcastFrom Shake Shack to Building a Brazilian Pousada Around Connection - Brandy Cerne
In this episode, Brandy Cerne, owner of O Portalzinho, shares how she built a property around connection between guests after years in brand marketing at Shake…
Hospitality Daily PodcastHow We Run Small Hotels Profitably - Avi Brosh, Palisociety
Avi Brosh, founder and chief creative officer of Palisociety, explains how he makes small hotels work as businesses by combining design and fiscal discipline…
Hospitality Daily PodcastPlacemaking: Creating Places That Make Neighborhoods More Special - Avi Brosh, Palisociety
Avi Brosh, founder and chief creative officer of Palisociety, shares how he creates hotels that celebrate their neighborhoods while bringing his own…
Hospitality Daily PodcastHow Avi Brosh Built Palisociety to Provide Independent Hospitality at Scale
Avi Brosh, founder and CEO of Palisociety, shares how he built an independent hotel company at scale, starting with a single hotel in West Hollywood. He…
Hospitality Daily PodcastTaste and Courage - Avi Brosh, Palisociety
Avi Brosh, founder and CEO of Palisociety, shares what shaped his taste and the courage behind his creative approach. He reflects on his mother's example and…
Hospitality Daily PodcastThe Innkeeper Behind Palisociety: Meet Avi Brosh
In this episode, Avi Brosh, founder and CEO of Palisociety, shares childhood memories of European hotels, his unexpected shift from real estate development to…
Hospitality Daily PodcastHow I Think About AI as a Hotel CFO - Paul Mengacci, Desert Hospitality Management
In this episode, Paul Mengacci, Chief Financial Officer at Desert Hospitality Management, shares a finance leader's view of where AI fits in a hotel business…
Hospitality Daily PodcastHow We Turn Hotel Revenue Into Bottom-Line Profit - Paul Mengacci, Desert Hospitality Management
In this episode, Paul Mengacci, Chief Financial Officer at Desert Hospitality Management, shares how his teams evaluate different types of business, connect…
Hospitality Daily PodcastHow I Learned to See the Whole Hotel Business - Paul Mengacci, Desert Hospitality Management
In this episode, Paul Mengacci, Chief Financial Officer at Desert Hospitality Management, shares the experiences that taught him to see the whole hotel…
Hospitality Daily PodcastAI-First Hotel Technology and the Art of Possibility - Kevin King, Shiji International
What does becoming an AI-first company make possible for hotels and their guests? Kevin King, CEO of Shiji International, shares how Shiji is building on years…
Hospitality Daily PodcastCornell Professor and Hotel Owner: What Changed for Me - Chris Anderson
In this episode, Chris Anderson, the Professor and Area Chair of Services Management at the Cornell Nolan School of Hotel Administration, shares what he has…
Hospitality Daily PodcastWhat I've Learned About How Hotel Leaders Learn - Chris Anderson, Cornell
In this episode, Chris Anderson, the Professor and Area Chair of Services Management at the Cornell Nolan School of Hotel Administration, shares what he's…
Hospitality Daily PodcastStewarding Little River Inn as a Fifth-Generation Innkeeper - Cally Coombs
In this episode, Cally Coombs, the fifth-generation innkeeper at Little River Inn, shares how her family's inn on California's Mendocino Coast keeps changing…
Hospitality Daily PodcastWhy Hotel Guest Satisfaction Is Rising - Andrea Stokes, J.D. Power
Hotel guest satisfaction increased across every segment in J.D. Power's 2026 North America study. Andrea Stokes, Practice Lead, Hospitality Intelligence…
Hospitality Daily PodcastResearch: The State of AI in the Hotel Industry - Josiah Mackenzie
Today in Washington, DC, I shared findings from the State of Hotel AI research I ran with Nazpari Aydin for Destination AI. We surveyed hotel company leaders…
Hospitality Daily PodcastAI is the Tool. Mindset is the Operating System. Hospitality is the Outcome. (Danica Smith)
AI is the tool, mindset is the operating system, and hospitality is the outcome. In this episode, Danica Smith, Guest Experience Correspondent at Hospitality…
Hospitality Daily PodcastDanica Smith and Josiah Mackenzie: Is AI Actually Improving Our Lives?
In this episode, Danica Smith, Guest Experience Correspondent at Hospitality Daily and founder of MorningStar GX, joins Josiah Mackenzie to share her read on…
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AI That Works: How Hotel Leaders Move From Experimentation to Results - Steven Moore & Joseph Benjamin, Actabl [Sponsor Bonus]
In this episode, Steven Moore, CEO of Actabl, and Joseph Benjamin, Actabl's Chief Technology Officer, share a practical approach to using AI in hotel…
Hospitality Daily PodcastHow Loews Hotels Puts AI to Work for Guests and Teams - Dan Kornick, Loews Hotels
Dan Kornick, Chief Information Officer at Loews Hotels, explains how they decide where AI can improve hotel work and guest service. Dan also discusses working…
Hospitality Daily PodcastHow to Make Hotels More Profitable and More Human - Alex Cabañas
Alex Cabañas, founder and CEO of Astound Ventures and executive chairman of Pyramid Global Hospitality, shares how our industry can innovate to make hotels…
Hospitality Daily PodcastWhy I'm Building an AI-Native Hotel Management Company - Sloan Dean, AI Hospitality Group
Sloan Dean introduces AI Hospitality Group and explains why he's building an AI-native hotel management company. He covers the pace, risks, and benefits of AI…
Hospitality Daily PodcastCornell's Chris Anderson: Why Hotels Can't Wait on AI
In this episode, Cornell professor Chris Anderson shares why hotels cannot afford to treat AI as a "wait-and-see" issue. Drawing on research he conducted about…
Hospitality Daily PodcastAuthentic Leadership and Why Kindness Wins - Charlotte Weatherall, Corinthia London
In this episode, hosted by our careers correspondent Emily Goldfischer, founder of hertelier, Charlotte Weatherall, General Manager of Corinthia London, shares…
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My Positive (and Negative) Experiences with AI in Hospitality - Jeff Wielgopolan, Meadowood Napa Valley
Jeff Wielgopolan, Service Director at Meadowood Napa Valley & The Napa Valley Reserve and former Senior Vice President of Learning & Development at Forbes…
Hospitality Daily PodcastHow to Train Your Teams for Excellence in Hospitality - Jeff Wielgopolan, Meadowood Napa Valley
Jeff Wielgopolan, Service Director at Meadowood Napa Valley & The Napa Valley Reserve and former Senior Vice President of Learning & Development at Forbes…
Hospitality Daily PodcastWhat Should Stay Consistent in Hospitality, and What Should Change? (Jeff Wielgopolan, Meadowood Napa Valley)
Jeff Wielgopolan of Meadowood Napa Valley explains what it means for a guest experience to be consistent within itself, with the setting, language, and service…
Hospitality Daily PodcastThe Energy of Excellence - Jeff Wielgopolan, Meadowood Napa Valley
Jeff Wielgopolan, Service Director at Meadowood Napa Valley & The Napa Valley Reserve and former Senior Vice President of Learning & Development at Forbes…
Hospitality Daily PodcastSummer Road Trip Reflections: What Stood Out Driving Coast to Coast - Josiah Mackenzie
This summer, Hospitality Daily founder Josiah Mackenzie did something he’d wanted to do for years: drive across the U.S. coast to coast. In this episode, he…
Hospitality Daily PodcastThe Hotel Investor The Wall Street Journal Spotlighted for Using AI to Listen to Guests - Drew Bridges, JMI Realty
In this episode, Drew Bridges, principal at JMI Realty, shares the process behind one of the hotel deals the Wall Street Journal recently covered, including…
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How to Make Hotel Wellness Practical and Profitable - Emily Johnson, Erica Huss, and Jen Veralle
In this episode, Emily Johnson, founder of Elevate Hospitality Collective; Erica Huss, creator of All Too Well; and Jen Veralle, founder of Mindful Drinking…
Hospitality Daily PodcastHow AI Is Changing My Work and Life as a Hotel Leader - Matt Schwartz, Sage Hospitality Group
What does AI adoption personally mean for a hospitality technology leader? In this episode, Sage Hospitality CTO Matt Schwartz explains how he is using AI to…
Hospitality Daily PodcastPlanning for Profit: How to Budget for AI - Matt Schwartz, Sage Hospitality Group
In this episode, Sage Hospitality CTO Matt Schwartz explains how hospitality leaders can evaluate AI investment by connecting it to expense reductions…
Hospitality Daily PodcastHow We Choose Technology Partners in the AI Era - Matt Schwartz, Sage Hospitality Group
Every technology partnership is a bet, especially when AI is changing what software can do and which providers may remain relevant. In this episode, Sage…
Hospitality Daily PodcastOur 4-Layer AI Framework: Data, Reporting, Insights, Action - Matt Schwartz, Sage Hospitality Group
Sage Hospitality CTO Matt Schwartz shares the four-layer framework guiding the company's AI strategy: data, reporting, insights, and action. He explains why…
Hospitality Daily PodcastHow We're Leading AI Adoption With a Human-First Approach - Matt Schwartz, Sage Hospitality Group
Giving people access to AI does not guarantee that they will use it or that your organization will benefit. Sage Hospitality CTO Matt Schwartz explains why he…
Hospitality Daily PodcastThe Weekend Class That Changed My Career - Matt Schwartz, Sage Hospitality Group
Before Matt Schwartz became Chief Technology Officer at Sage Hospitality, a weekend HTML class changed the trajectory of his career. In the first episode of…
Hospitality Daily PodcastA Brand Builder Turned Baker on Building Community - Kevin Masse
Kevin Masse is the founder and owner of Small State Provisions (IG: @SmallState), a Connecticut bakery and café built around one simple idea: create a place…
Hospitality Daily PodcastFDEs: How Innovative Hotel Companies Are Building Better AI - Joseph McGroarty, Actabl [Sponsor Bonus]
In this sponsor bonus episode, Joseph McGroarty of Actabl shares what he learned working on site with a hotel company in the Forward Deployed Engineering…
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Great Guest Experiences Start With Employee Wellbeing - Emily Johnson, Joli Barfield, and Kristi Ellingsworth
In this episode, Emily Johnson, the Founder and CEO of Elevate Hospitality Collective, brings together Joli Barfield, Corporate Director of Human Resources…
Hospitality Daily PodcastWhat I'm Learning From AI Companies as a Hotel Leader - Christina Poon, Detroit EDITION
In this episode, Christina Poon, the General Manager at the Detroit EDITION, shares what watching AI companies can teach hospitality leaders: continuous…
Hospitality Daily PodcastThree Ways Hotels Strengthen Their Communities - Christina Poon, Detroit EDITION
In this episode, Christina Poon, the General Manager at the Detroit EDITION, shares the three layers of impact a hotel can make on its city: a gathering place…
Hospitality Daily PodcastThe Guest Experience Begins Before the Hotel Opens - Christina Poon
In this episode, Christina Poon, the General Manager at the Detroit EDITION, shares how she's building a great hotel guest experience before the property…
Hospitality Daily PodcastHow Vision Guides the Moves You Make - Christina Poon, Detroit EDITION
In this episode, Christina Poon, the General Manager at the Detroit EDITION, shares how vision guides the moves you make as a hotel leader and throughout your…
Hospitality Daily PodcastThe Unexpected Joy of a Career in Hospitality - Christina Poon
Christina Poon, General Manager of the soon-to-open Detroit EDITION, shares the story of how an unexpected career recommendation led her into hospitality and…
Hospitality Daily PodcastWhat an Imaginary Hotel Can Teach Us About Awe and Hospitality - Milou Neelen
In this episode, Milou Neelen, the Founder of Hôtel Magique, shares why so many beautifully designed hotels leave guests feeling nothing. You'll hear why she…
Hospitality Daily PodcastScaling Hospitality Without Losing What Makes You Special - Lily Wecker, Aethos
Scaling a hospitality brand is about more than adding new properties. The real challenge is preserving the culture, service, and sense of connection that made…
Hospitality Daily PodcastHospitality Marketing Should Feel Human - Lily Wecker, Aethos
Creating a memorable hospitality experience is only part of the challenge. Communicating it in a way that feels just as human is what sets great brands apart…
Hospitality Daily PodcastThe Dinner Game Aethos Uses to Build Connection - Lily Wecker, Aethos
In this episode, Lily Wecker, the CEO at Aethos, shares how the brand designs guest experiences around 360-degree wellbeing rather than entertainment alone…
Hospitality Daily PodcastStop Guessing About AI. See What Hotel Leaders Are Actually Doing. (Nazpari Aydin, Destination AI) [Sponsor Bonus]
In this special bonus episode, Josiah Mackenzie and Nazpari Aydin, Founder and Managing Director of Destination AI, introduce the State of Hotel AI survey, a…
Hospitality Daily PodcastWhy We Break the Rules to Deliver a Feeling - Lily Wecker, Aethos
In this episode, Lily Wecker, CEO of Aethos, shares how her teams break hotel brand standards to deliver a feeling rather than a checklist. You'll hear why one…
Hospitality Daily PodcastHuman-to-Human: Rethinking Luxury Hospitality - Lily Wecker, Aethos
In this episode, Lily Wecker, CEO of Aethos, explains why she believes the future of luxury hospitality is shifting away from status and product, and toward…
Hospitality Daily PodcastListening to Yourself: A Hotel CEO on the Setback That Reset Her Leadership - Lily Wecker, Aethos
This episode introduces our week-long series with Lily Wecker, CEO of Aethos, in conversation with our innovation correspondent Matthias Huettebraeuker. She…
Hospitality Daily PodcastWhere AI Actually Pays Off in Hospitality, and What Owners Should Demand - Ben Rafter, Hotel Equities
In this episode, Ben Rafter, CEO of Hotel Equities, shares where he believes AI is already delivering measurable results in hospitality and why operational…
Hospitality Daily PodcastHow AI Addresses the Biggest Cost in a Hotel: Labor (Ben Rafter, Hotel Equities)
In this episode, Ben Rafter, CEO of Hotel Equities, shares how his team is using AI, data, and real-time operational insights to improve labor management…