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Mews on Muse: What Consumer Adoption of AI Agents Means for Hotels - Richard Valtr
In this episode, Richard Valtr, founder of Mews, shares the story behind the company’s name and his read on what Meta’s Muse could mean for hotels. We explore his vision of a “thinking hotel,” where connected information helps teams make better decisions and provide more personal hospitality.
He explains why your rates should follow the data even when it disagrees with your sense of what the hotel is worth, how a knowledge base that learns from guest conversations could give your team something new to say at check-in, and how agents could lower distribution costs while making it harder to…
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