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The Scorecard That Turns Hotels Into Meritocracies - Chris O'Donnell, Aimbridge Hospitality
In this episode, Chris O'Donnell, the President of Select Service Division at Aimbridge Hospitality, shares how the balanced scorecard turns hotel operations into a meritocracy. You'll hear how Aimbridge cascades five universal metrics from CEO Craig Smith down to every property, why turnaround success starts with quick wins, and the bias-for-action principle Chris carries into every problem.
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