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Could Human “Messiness” Be Hospitality’s Biggest Advantage? - Philippa Wagner
In this episode, Philippa Wagner, the Founder of People Places Spaces, shares an honest perspective on AI and tech in hospitality, drawing on her Future Guest research. She explains why guests forgive people but not technology, where AI belongs in operations, and how the right tech finally lets you hire for personality instead of tech skills. If you've sat through one too many high-level AI panels and want a grounded view, this conversation is worth your time.
Mentioned:
Bob W
Numa
Mews
Oracle OPERA Cloud
TFE Hotels
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