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Stop Treating AI Like a Threat to Hospitality - Peter Ricci, Florida Atlantic University
In this episode, Dr. Peter Ricci, Director of the Hospitality and Tourism Management Program at Florida Atlantic University, shares a practical view of AI in hospitality. He explains why the fear around AI is overblown, where it fits best in operations, and how leaders should use it to support better decisions without losing the human judgment guests still need. You’ll hear how Peter thinks about staffing after industry crises, AI’s role in talent acquisition and guest experience, and why hospitality teams need more hands-on practice instead of another high-level AI panel.
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