Shows / Hospitality Daily Podcast
Hospitality Daily Podcast
Stay informed and inspired to delight people and grow your business with daily conversations with interesting people doing interesting things. Hosted by Josiah Mackenzie.
Episodes
Hospitality Daily PodcastAI Knows What Your Guests Need Before You Do - Susie Arnett
In this episode, Susie Arnett, the Director of Wellness Programming at Six Senses Hotels Resorts Spas, shares how an AI meditation coach on a jhana retreat…
Hospitality Daily PodcastPreserving History While Building What's Next - Chris Cline, Hotel Santa Barbara
In this episode, Chris Cline, the General Manager of Hotel Santa Barbara, shares the story of renovating a nearly 100-year-old, 75-key boutique hotel without…
Hospitality Daily PodcastThe Power of Independent Hospitality - Chris Cline, Geronimo Hospitality Group
In this episode, Chris Cline, the General Manager of Hotel Santa Barbara with Geronimo Hospitality Group, shares what independent hospitality provides. Chris…
Hospitality Daily PodcastHow Hotels Win More Multi-Generational Revenue - Valerie Ferguson
In this episode, Valerie Ferguson, the former Regional General Manager of Resorts at Walt Disney World, shares what multi-generational travel reveals about…
Hospitality Daily PodcastWomen in Leadership and Luxury's Next Chapter - Amanda Frasier (Forbes Travel Guide) with Emily Goldfischer (hertelier)
In this episode, Amanda Frasier, the President of Standards and Ratings at Forbes Travel Guide, shares with hertelier founder Emily Goldfischer what goes into…
Hospitality Daily PodcastHow Volunteering Builds Better Hospitality Leaders - David Mariotti
David Mariotti is a veteran hospitality leader with experience including roles as GM, area GM, and VP of Operations at Remington Hospitality, managing…
Hospitality Daily PodcastThe Real Barrier to Opening a Hotel Isn't Money - Mike Baxter, House of Gods
In this episode, Mike Baxter, the Co-Founder of House of Gods, shares why capital isn't the biggest barrier to opening a hotel and what investors actually look…
Hospitality Daily Podcast"Hotels Seemed Like the Adult Version of a Nightclub" - Mike Baxter, House of Gods
In this episode, Mike Baxter, House of Gods founder, shares why boutique hotels should be defined by purpose rather than aesthetics, and what gets lost when…
Hospitality Daily PodcastThe Best Hotels Feel Like a Different World - Mike Baxter, House of Gods
In this episode, Mike Baxter, House of Gods founder, shares the origin story behind his boutique hotel brand and why he believes most hotels confuse boutique…
Hospitality Daily PodcastYour AI Tools Won't Save You. Your Data Will. - GB Sharma, Mosaic Hospitality
In this episode, GB Sharma, the Founder and CEO of Mosaic Hospitality, shares how hotel owners can build a unified commercial engine and turn proprietary data…
Hospitality Daily PodcastGen Z Isn't Lazy. They're Selective. Here's What That Means for You. - Franck Desplechin
In this episode, Chef Franck Desplechin, the Founder and CEO of Incrementum and author of Relentless Growth, shares why development-driven leadership…
Hospitality Daily PodcastBeating The Trap That Burns Out Hospitality Leaders - Franck Desplechin
In this episode, Chef Franck Desplechin, the Founder and CEO of Incrementum and author of Relentless Growth, shares why chasing titles without alignment leads…
Hospitality Daily PodcastThe "Invisible Brake" Holding Your Team Back from Using AI - Noah St. John
In this episode, Dr. Noah St. John, keynote speaker, executive coach, and author of 27 books, shares why most organizations are failing at AI adoption, not…
Hospitality Daily PodcastStop Waiting Until You Feel Ready - Kimberly Ofrecio, Macdonald Hotels & Resorts
In this episode, Kimberly Ofrecio, Group Commercial Director at Macdonald Hotels & Resorts, talks with our guest experience correspondent Danica Smith about…
Hospitality Daily PodcastGuest Experience Starts Long Before Check-In - Kimberly Ofrecio, Macdonald Hotels & Resorts
In this episode, Kimberly Ofrecio, the Group Commercial Director at Macdonald Hotels & Resorts, shares what hotels can learn from airlines and luxury retail…
Hospitality Daily PodcastWhy (And How) This CEO Teaches Housekeepers to Read a P&L: Azim Saju, ARK
In this episode, Azim Saju, the CEO of ARK Holdings, shares why he's raising financial literacy for every team member in his hotels, from housekeepers to front…
Hospitality Daily PodcastHow Brittain Resorts & Hotels Makes More Money for Owners with a Contrarian Commercial Strategy - Patrick Norton
In this episode, Patrick Norton, Chief Marketing Officer and Partner at Brittain Resorts and Hotels, shares how his team drives 85% direct bookings across 30+…
Hospitality Daily PodcastThe AI Talent Crisis Nobody's Talking About Yet - Ben Campbell, Hospitality America
In this episode, Ben Campbell, the President and CEO of Hospitality America, shares why the traditional path from frontline roles to executive leadership is at…
Hospitality Daily PodcastThree Things I Can't Stop Thinking About Right Now - Josiah Mackenzie
In this episode, Stuart Greif, Chief Strategy and Innovation Officer at Forbes Travel Guide, asks Josiah Mackenzie what's on his mind recently. What's your…
Hospitality Daily PodcastWar in Iran: "Hospitality Steps Up" - Stuart Greif
In this episode, Stuart Greif, Chief Strategy and Innovation Officer at Forbes Travel Guide, shares how his team and the broader hospitality industry responded…
Hospitality Daily PodcastWhat We Can Learn From The Best Invite-Only Event in Luxury Hospitality: The Summit by Forbes Travel Guide (Stuart Greif)
In this episode, Stuart Greif, Chief Strategy & Innovation Officer at Forbes Travel Guide, shares an inside look at The Summit by Forbes Travel Guide, where…
Hospitality Daily Podcast80% of AI Search Visibility Comes from Your Reputation - Stuart Greif, Forbes Travel Guide
In this episode, Stuart Greif, the Chief Strategy and Innovation Officer at Forbes Travel Guide, shares key findings from McKinsey data showing that more than…
Hospitality Daily PodcastHow a Revenue Manager-Turned-CEO Drives Profit as Market Conditions Shift - Ben Campbell, Hospitality America
In this episode, Ben Campbell, the President and CEO of Hospitality America, shares how he's navigating flat demand and rising costs by investing in data…
Hospitality Daily PodcastOperations Is Why Guests Come Back - Valerie Ferguson
In this episode, Valerie Ferguson, the former chair of the American Hotel and Lodging Association, shares why operations is the single function that defines…
Hospitality Daily PodcastYour Guests Define Your Brand Now - Valerie Ferguson
In this episode, Valerie Ferguson shares why the guests experiencing your hotel now define your brand more than your marketing ever could. Drawing on nearly…
Hospitality Daily Podcast"Hotels Aren't That Bad" & More Takeaways from Hunter Hotel Investment Conference 2026 - Josiah Mackenzie
Josiah Mackenzie shares the top takeaways he had from this year's Hunter Hotel Investment Conference. A few more resources: If you're new to Hospitality Daily…
Hospitality Daily PodcastWhat Owners Need to Know About the People Running Their Hotels - Valerie Ferguson
In this episode, Valerie Ferguson, the former Director of Lodging at Walt Disney Parks and Resorts and past Chairman of the American Hotel and Lodging…
Hospitality Daily PodcastHow Hyatt's Culture of Trust and Freedom Sparked Innovation - Valerie Ferguson
In this episode, Valerie Ferguson, an 18-year veteran of Hyatt Hotels, shares how Hyatt's culture of trust and creative freedom produced innovations, from…
Hospitality Daily PodcastHow Serving the Community Builds Stronger Hotel Teams - Valerie Ferguson
Valerie Ferguson reflects on her leadership as General Manager of The Ritz-Carlton, Atlanta. She explains why community engagement played a central role in her…
Hospitality Daily PodcastInsights from an “Unreasonable Hospitality” Practitioner - Nathan Woods
Nathan Woods, founder of Beloved Hospitality, returns to share how hospitality principles apply beyond hotels and restaurants. Drawing on ideas from…
Hospitality Daily PodcastAI Is Not the Threat to Hospitality. Artificial Hospitality Is. (Nathan Woods)
Nathan Woods, founder of Beloved Hospitality, joins the show to share his perspective that the real threat to hospitality is not artificial intelligence—it's…
Hospitality Daily PodcastWhy Hotels Buy Technology But Still Struggle to Get Results - Mark Fancourt
In this episode, Josiah Mackenzie speaks with Mark Fancourt, cofounder and principal at TRAVHOTECH, and a former senior leader across global hospitality brands…
Hospitality Daily PodcastDesigning Hospitality Around Human Needs - Lisa Chung
In this episode, Lisa Chung, Design Director at Gensler, shares how hospitality leaders should think about design through the lens of human needs. Drawing on…
Hospitality Daily PodcastLeadership Lessons That Work in Any Context - Kristina Munoz
Kristina Munoz, Senior Vice President of Operations at Cogir Senior Living, shares the leadership principles that shape strong teams. Drawing on experience…
Hospitality Daily PodcastThe Leadership Lesson From Housekeeping - Kristina Munoz
Kristina Munoz, Senior Vice President of Operations at Cogir Senior Living, and former Vice President of Operations at Palisades Hospitality, shares a…
Hospitality Daily PodcastHospitality in Senior Living: What Each Industry Can Teach the Other - Kristina Munoz
Kristina Munoz, Senior Vice President of Operations at Cogir Senior Living, shares how she's applying hospitality principles to an industry that might be a…
Hospitality Daily PodcastAI for Hotels: MIT Lessons, Claude, Vibe Coding and Real Use Cases - Sloan Dean & Josiah Mackenzie
In this episode, Sloan Dean returns to the show after completing MIT's AI Strategy and Leadership program to share how he's applying AI in his work daily. The…
Hospitality Daily PodcastWhat the Airline Industry Taught Me About Urgency in Hospitality - Kristina Munoz
In this episode, Kristina Munoz, Senior Vice President of Operations at Cogir Senior Living, shares lessons from an earlier chapter of her career working guest…
Hospitality Daily PodcastWhat Hotel Earnings Calls Reveal About the Industry - Josiah Mackenzie
Hotel earnings calls reveal how major brands and ownership groups view the business right now. In this solo episode, Josiah Mackenzie reviews recent calls from…
Hospitality Daily PodcastThe Power Shift in Travel - Sloan Dean
Sloan Dean, host of the Not Done podcast, reflects on what he has changed his mind about after interviewing some of the most influential leaders across…
Hospitality Daily PodcastLead Like a Conductor - Sloan Dean
Sloan Dean, host of the Not Done podcast and former CEO of Remington Hospitality, returns to share a leadership lesson he gained from an unlikely source: an…
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Screens Are Driving People to Travel More - Jeanelle Johnson & Abhi Jain, PwC
In this episode, Jeanelle Johnson, Managing Partner at PwC, and Abhi Jain, Partner at PwC, discuss how technology is influencing what people want from travel…
Hospitality Daily PodcastWhy PwC Is Investing in Human Skills During the AI Shift - Jeanelle Johnson, PwC
Jeanelle Johnson, Managing Partner at PwC, shares why their firm is making a deliberate investment in human skills now. As large language models reshape…
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What Robotics Reveals About Hotel Innovation - Jeanelle Johnson & Abhi Jain, PwC
In this episode, Jeanelle Johnson, Managing Partner at PwC, and Abhi Jain, Partner at PwC, explore what the robotics conversation in hospitality is really…
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Winning in the New Hotel Economy - Jeanelle Johnson & Abhi Jain, PwC
In this episode, Jeanelle Johnson, Managing Partner at PwC, and Abhi Jain, Partner at PwC, break down what defined 2025 and what hotel leaders must focus on in…
Hospitality Daily PodcastWhat Got Us Here Won't Get Us There - Josiah Mackenzie
Josiah Mackenzie reflects on leading change and reinvention, using Hospitality Daily as an example. A few more resources: If you're new to Hospitality Daily…
Hospitality Daily Podcast"AI Is Agenda Item 1, 2, 3, 4 and 5" for Hotel Leaders - Ryan Mann, McKinsey & Company
In this episode, Ryan Mann, Partner at McKinsey & Company, shares how "AI has become agenda item one, two, three, four, and five" for hotel leaders worldwide…
Hospitality Daily PodcastHow I Travel - Bashar Wali
Bashar Wali shares a personal look at how he approaches travel, often landing in a city for less than 24 hours and skipping the landmarks altogether. Instead…
Hospitality Daily PodcastCuriosity Is the First Act of Hospitality - Bashar Wali
In this episode, Bashar Wali, founder and CEO of Practice Hospitality and This Assembly, challenges one of the most common habits in life and work: leading…
Hospitality Daily PodcastWhy Hospitality Leaders Must Be "Merchants of Cool" - Bashar Wali
In this episode, Bashar Wali, founder and CEO of Practice Hospitality and This Assembly, shares why staying culturally relevant is your responsibility. Read…
Hospitality Daily PodcastHow to Turn Wellness Into a Profit Center - Emily Johnson
In this conversation, Emily Johnson, founder of Elevate Wellness Collective, returns to move the conversation from wellness theory to practical execution…
Hospitality Daily PodcastWhat Hotels Get Wrong About Wellness - Emily Johnson
In this conversation, Emily Johnson, founder of Elevate Wellness Collective, joins the show to unpack what hotels often misunderstand about wellness. Drawing…
Hospitality Daily PodcastWatch People, Not Trends - Bashar Wali
In this episode, Bashar Wali, founder and CEO of Practice Hospitality and This Assembly, shares how observing human behavior shapes his perspective on…
Hospitality Daily PodcastWhen Hospitality Stops Feeling Like a Welcome - Bashar Wali
In this episode, Bashar Wali, founder and CEO of Practice Hospitality and This Assembly, shares a candid perspective shaped by staying in a different hotel…
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Expert Hotel Leaders On How To Outperform In 2026 (Chris Green, David Lund, Shozib Khan)
In this special bonus episode from Actabl, Josiah Mackenzie and Sarah McCay Tams lead a candid discussion with Shozib Khan, David Lund, and Chris Green on how…
Hospitality Daily PodcastA Hotel Owner’s Unfiltered View of 2026 - Bashar Wali
In this episode, Bashar Wali, founder and CEO of Practice Hospitality and This Assembly, shares an unfiltered look at what is shaping his thinking as the…
Hospitality Daily PodcastHumans Are Starving for Connection. Hospitality Can Deliver It. - Heather Dunwoody
In this episode, Heather Dunwoody, founder and principal of Hospitality in Bloom, shares how participatory experiences, community, and a strong sense of place…
Hospitality Daily PodcastHow to Get Real Performance From Hotel Technology - Stacey Milgram Potzka, Actabl [Sponsor Bonus]
In this episode, Stacey Milgram Plotska, VP of Operations and Implementations at Actabl, shares how hotel technology delivers the best results when it’s set up…
Hospitality Daily Podcast"Sportspitality" and the Future of Placemaking - Walter Isenberg, Sage Hospitality
In this episode, Walter Isenberg, CEO and Co-Founder of Sage Hospitality Group, shares how his company thinks about “Sportspitality,” the intersection of…
Hospitality Daily PodcastWhy We Forecast Labor Down to the Minute - Walter Isenberg, Sage Hospitality
In this episode, Walter Isenberg, CEO and Co-Founder of Sage Hospitality Group, shares why his company forecasts labor down to the minute and tracks forecast…