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When Hospitality Stops Feeling Like a Welcome - Bashar Wali
In this episode, Bashar Wali, founder and CEO of Practice Hospitality and This Assembly, shares a candid perspective shaped by staying in a different hotel every night he travels, explaining how overdesigned spaces, sensory overload, and scripted service have pushed hospitality away from its core purpose. This conversation reframes hotels as a respite from daily chaos, not an experience competing for attention.
Also see:
Delighting Guests: Easier Than Ever? (Bashar Wali, Practice Hospitality)
Let's Return To The Art of Hospitality - Bashar Wali, Practice Hospitality
A few more resources:
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