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Guest Experience Starts Long Before Check-In - Kimberly Ofrecio, Macdonald Hotels & Resorts
In this episode, Kimberly Ofrecio, the Group Commercial Director at Macdonald Hotels & Resorts, shares what hotels can learn from airlines and luxury retail about data discipline, personalization, and commercial strategy. This conversation will challenge you to rethink what happens before a guest ever arrives at your property.
This episode is hosted by our guest experience correspondent, Danica Smith.
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