Shows / Hospitality Daily Podcast
Hospitality Daily Podcast
Stay informed and inspired to delight people and grow your business with daily conversations with interesting people doing interesting things. Hosted by Josiah Mackenzie.
Episodes
Hospitality Daily PodcastHotels Are Splitting Into Two Completely Different Businesses - Walter Isenberg, Sage Hospitality
In this episode, Walter Isenberg, CEO and Co-Founder of Sage Hospitality Group, shares his reflections on 2025, the lessons he's bringing into 2026, and his…
Hospitality Daily PodcastWhy The National Forecast Is Your Starting Point - Jan Freitag, CoStar
In this episode, Jan Freitag, National Director, Hospitality Analytics at CoStar Group, shares why the national forecast should be your starting point -- and…
Hospitality Daily PodcastDestination AI: How I Built the #1 Hospitality AI Event From Scratch - Nazpari Aydin
Nazpari Aydin is the co-founder and managing director of Destination AI — the #1 hospitality AI event — which she built from scratch in just two years. In this…
Hospitality Daily Podcast"The Taylor Swift of Travel AI" on Agentic AI, Organizational Upskilling, and Trust - Janette Roush, Brand USA
In this episode, Janette Roush, the SVP of Innovation and Chief AI Officer at Brand USA, shares how her team moved past AI hype to real, working applications…
Hospitality Daily PodcastHow This Hotel CEO Uses Art to Create Energy - Sarah Eustis, Main Street Hospitality Group
Sarah Eustis, CEO of Main Street Hospitality, shares how art plays a direct role in how she leads and drives performance across her portfolio. She explains why…
Hospitality Daily PodcastWhy Irreplaceability Is a Competitive Advantage in Hospitality - Sarah Eustis, Main Street Hospitality Group
Sarah Eustis, CEO of Main Street Hospitality, shares how she thinks about growth through the lens of irreplaceability. She explains why historic hotels with…
Hospitality Daily PodcastGrowth Is Your Choice: Why Only Some Hotels Will Win in 2026 [ALIS Recap] - Josiah Mackenzie
Josiah Mackenzie recaps his takeaways from ALIS 2026, including why some hotels continue to grow even as industry top-line performance plateaus and costs rise…
Hospitality Daily PodcastThe Next Phase of AI Adoption Inside Hotel Companies - Stuart Greif
Stuart Greif, Chief Strategy and Innovation Officer at Forbes Travel Guide, shares what he’s seeing as AI adoption inside hotel companies enters its next…
Hospitality Daily PodcastHow Luxury's Growth Is Reshaping Hospitality - Stuart Greif, Forbes Travel Guide
Stuart Greif, Chief Strategy and Innovation Officer at Forbes Travel Guide, shares how luxury’s rapid growth is reshaping hospitality. Stuart breaks down the…
Hospitality Daily PodcastWhat I'm Looking For (At ALIS & Beyond) - Josiah Mackenzie
Josiah Mackenzie shares what he's looking for at the ALIS conference this week -- a quick solo episode from the road! A few more resources: If you're new to…
Hospitality Daily PodcastHow I Navigate Conferences Like ALIS - Stuart Greif
Stuart Greif, Chief Strategy and Innovation Officer at Forbes Travel Guide, shares how he approaches industry conferences like ALIS with intention, curiosity…
Hospitality Daily PodcastHospitality Careers Stall When You Avoid These Conversations - Melissa Maher
In this episode, Melissa Maher, a former travel and hospitality executive and author of Holding Your Own, unpacks the leadership skills many professionals…
Hospitality Daily PodcastInnovation in Hospitality Starts With Human Needs - Matthias Huettebraeuker
In this episode, Matthias Huettebraeuker and Josiah Mackenzie unpack what innovation actually means in hospitality, and why most efforts start in the wrong…
Hospitality Daily PodcastWhy Hospitality Leaders Lose Credibility Without a Point of View - Sarah Eustis, Main Street Hospitality Group
In this episode, Sarah Eustis, CEO of Main Street Hospitality, shares why having a clear point of view defines effective leadership. Drawing from her early…
Hospitality Daily PodcastThe Box and the Wavy Line: A Smarter Way to Lead Hospitality - Sarah Eustis, Main Street Hospitality Group
In this episode, Sarah Eustis, CEO of Main Street Hospitality, shares how she leads with what she calls “the box and the wavy line.” She explains how…
Hospitality Daily PodcastHow We Earned an Employee NPS of 78 at Main Street Hospitality - Sarah Eustis
In this episode, Sarah Eustis, CEO of Main Street Hospitality, explains how the company earned an employee Net Promoter Score of 78 in an industry known for…
Hospitality Daily PodcastHow a Top CEO Aligns People Across Teams and Properties to Drive Better Results: Sarah Eustis, Main Street Hospitality Group
In this episode, Sarah Eustis, CEO of Main Street Hospitality, shares her perspective on leadership and alignment across a diverse, multi-property hotel…
Hospitality Daily PodcastThe Inside Story of an Artist Collaboration for Hospitality Daily Merch: Betsy Freeman x Josiah Mackenzie
In this episode, Betsy Freeman joins Josiah Mackenzie to share her thinking behind creating Hospitality Daily’s first piece of merch: a special edition…
Hospitality Daily PodcastFaith and How Christianity Guides Hospitality - Jeremy Wells
In this episode, Jeremy Wells, principal at Longitude and partner at Flyover Developments, shares more on his LinkedIn post exploring hospitality through the…
Hospitality Daily PodcastWhy Being Yourself Attracts the Right Opportunities in Hospitality - Jeremy Wells
In this episode, Jeremy Wells, principal at Longitude and partner at Flyover Developments, shares more on his recent LinkedIn post where he reflects on his…
Hospitality Daily PodcastFishing, Focus, and the Future of Lifestyle Hospitality - Jeremy Wells
In this episode, Jeremy Wells, principal at Longitude and partner at Flyover Developments, walks through his latest project in the Ozarks and then gets into…
Hospitality Daily PodcastHospitality as Community Connection Infrastructure - Rob Blood, Lark
Rob Blood, founder and chairman of Lark, and principal at Elder & Ash, joins the show to talk about what it looks like to put down roots in a place so projects…
Hospitality Daily PodcastLet's Learn from Sonder: Insights for Owners, Operators, Brands & Tech Companies - Rob Blood, Lark
Rob Blood, founder and chairman of Lark, joins the show to reflect on the collapse of Sonder and what it revealed for owners, operators, brands, and technology…
Hospitality Daily PodcastHow AI Now Takes 80% of Our Front Desk Calls - Tony Roumph, Argonaut Hotel
In this episode, Tony Roumph, Managing Director of Argonaut Hotel in San Francisco, shares a practical look at how his team balances timeless hospitality with…
Hospitality Daily PodcastWhy Mentorship Beats Micromanagement in Hotels - Tony Roumph, Argonaut Hotel
In this episode, Tony Roumph, Managing Director of Argonaut Hotel in San Francisco, shares why mentorship produces stronger leaders than micromanagement and…
Hospitality Daily Podcast"He Gave Me the Opportunity to Fail, and That Changed Everything" - Tony Roumph, Argonaut Hotel
In this episode, we hear the career journey of Tony Roumph, Managing Director of Argonaut Hotel in San Francisco, and the formative leadership lesson that…
Hospitality Daily PodcastHow Community Engagement Is Driving San Francisco's Recovery - Tony Roumph, Argonaut Hotel [San Francisco Sundays]
In this episode of San Francisco Sundays, Josiah sits down with Tony Roumph, Managing Director of Argonaut Hotel, to talk about what community engagement…
Hospitality Daily PodcastHotel Tech & AI Deep Dive With Mews Founder Richard Valtr [Sponsor Bonus]
In this episode, Mews founder Richard Valtr shares a practical look at how AI is reshaping hotel operations, guest experience, and revenue strategy. The…
Hospitality Daily Podcast"Calmxiety": Leading Hospitality Through AI with Clarity - Monika Nerger
In this episode, Monika Nerger, former Group Global Chief Information Officer at Mandarin Oriental Hotel Group, shares a leadership perspective on AI in…
Hospitality Daily PodcastHow We Led Digital Transformation at Mandarin Oriental by Putting Brand First - Monika Nerger
In this episode, Monika Nerger, former Group Global Chief Information Officer at Mandarin Oriental, shares how she led a large-scale digital transformation by…
Hospitality Daily PodcastWhy Managing From Your Office is Costing You Money - Craig Poole
In this episode, Craig Poole, a three-time Hilton Connie Award winner and AHLA’s General Manager of the Year, shares why returning to the basics of hospitality…
Hospitality Daily PodcastIt's Time to Go Back to the Basics in Hospitality - Craig Poole
In this episode, Craig Poole, a three-time Hilton Connie Award winner and AHLA’s General Manager of the Year, shares why it’s time to go back to the basics of…
Hospitality Daily PodcastThe Year Ahead in Hospitality: Why People and Culture Will Determine Who Wins - Agnelo Fernandes, Cote Hospitality
In this episode, Agnelo Fernandes, CEO of Cote Hospitality, shares his take on what will matter most for hospitality leaders in the year ahead. As technology…
Hospitality Daily PodcastWhy I'm Adding Q&A and Group Conversations To This Show - Josiah Mackenzie
In this short update, Josiah shares how Hospitality Daily is evolving in the year ahead. Ask your question here on LinkedIn A few more resources: If you're new…
Hospitality Daily PodcastChristmas in Hospitality: When Culture Matters Most - Craig Poole
In this short episode, Craig Poole reflects on what Christmas reveals about leadership in hospitality and why this season is often when culture matters most…
Hospitality Daily PodcastWhy Hospitality Creates Hope - Craig Poole
In this episode, Craig Poole reflects on why hospitality is uniquely positioned to create hope—especially in broken or forgotten places. Drawing on his…
Hospitality Daily PodcastWhen Places Are Broken, Hospitality Can Lead With Hope - Craig Poole
In this episode, Josiah Mackenzie speaks with Craig Poole, a three-time Hilton Connie Award winner and AHLA’s General Manager of the Year, about hospitality’s…
Hospitality Daily PodcastWhat It Really Takes to Scale Hospitality: Culture and Leadership Lessons One Year After Our Blockbuster Deal - Rob Blood, Lark
In this episode, Rob Blood, Founder and Chairman of Lark, returns for a one-year check-in following Lark’s blockbuster deal with Life House. Rob reflects on…
Hospitality Daily PodcastBelieve in San Francisco: Why Storytelling and Hospitality Shape the Future of the City - Lynn Bruni-Perkins, San Francisco Travel Association
In this episode, Josiah Mackenzie reconnects with Lynn Bruni-Perkins, Chief Marketing Officer of the San Francisco Travel Association, to talk about where San…
Hospitality Daily PodcastShould Hoteliers be "Vibe Coding" with AI? - Danica Smith & Josiah Mackenzie
In this episode, Josiah Mackenzie is joined by Danica Smith, guest experience correspondent for Hospitality Daily and founder of MorningStar GX, to discuss…
Hospitality Daily PodcastThe AI Conversation No One Is Having (But Hoteliers Should) - Mark Fancourt
In this episode, Josiah Mackenzie speaks with Mark Fancourt, cofounder and principal at TRAVHOTECH, and a former senior leader across global hospitality brands…
Hospitality Daily PodcastHow ProfitSword Drives Daily Hotel Performance For Us - Agnelo Fernandes, Cote Hospitality [Sponsor Bonus]
In this sponsor bonus episode, Agnelo Fernandes, CEO of Cote Hospitality, shares how he and his team use ProfitSword by Actabl to manage hotel performance each…
Hospitality Daily Podcast"If We’re Not Using Technology, We’re Done": A CEO’s Wake-Up Call for Hospitality - Agnelo Fernandes, Cote Hospitality
In this episode, Agnelo Fernandes, CEO of Cote Hospitality, shares how recent conversations during a trip to Northern California sharpened his perspective on…
Hospitality Daily PodcastWhat Our "52 Games a Year" Mindset Reveals About Leading Performance in Hospitality - Agnelo Fernandes, Cote Hospitality
In this episode, Agnelo Fernandes, CEO of Cote Hospitality, shares how he thinks about leading performance in a challenging operating environment. As demand…
Hospitality Daily PodcastHow Mentorship Drives Retention, Culture, and Leadership at Cote Hospitality - Agnelo Fernandes, Cote Hospitality
In this episode, Agnelo Fernandes, CEO of Cote Hospitality, takes us inside the thinking behind the company’s GUIDE mentorship program—designed to develop…
Hospitality Daily PodcastHarder Than Rocket Science, but More Fulfilling: Hospitality Lessons from My Journey to CEO - Agnelo Fernandes, Cote Hospitality
Agnelo Fernandes wanted to work in hospitality so badly that he removed his MBA from his resume just to land an entry-level job in the industry. Today, he's…
Hospitality Daily PodcastHow Hospitality Gave Me the Resilience to Fight Cancer - Craig Poole
In this episode, Craig Poole reflects on how a lifetime in hospitality built the resilience and mindset he’s relied on while fighting cancer. He shares lessons…
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Roundtable Reality Check: Hospitality's Biggest Stories of 2025 and 2026 Predictions
In this episode, Hospitality Daily host Josiah Mackenzie joins a roundtable of the top podcasters in hospitality for an unfiltered look at the stories that…
Hospitality Daily PodcastWhy "Beautiful" Isn't Enough: Designing Hospitality People Come Back To - Craig Stanghetta, Ste Marie
In this episode, we're learning from Craig Stanghetta, Founder and Creative Director of Ste Marie, about why the most successful hospitality concepts are…
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Inside the Q3 2025 Labor Report: Trends, Operator Insights, and What To Do Next [Sponsor Bonus]
In this special bonus episode, we break down Actabl's Q3 2025 Hotel Labor Benchmarking Data and explore what it means for hotel operators planning for 2026…
Hospitality Daily PodcastInside the Alpine Resort Where Mindfulness and Enjoying Life Coexist Naturally - Daniel Lauber, CERVO
In this episode, we're learning from Daniel Lauber, founder of CERVO Mountain Resort, in a conversation with our innovation correspondent Matthias…
Hospitality Daily PodcastWhy Most Hospitality Tech Isn't Delivering, and What I've Found Actually Works - Matthew Bell, Mollie's
In this conversation, our guest experience correspondent, Danica Smith, interviews Matthew Bell, Managing Director at Mollie's, and former Chief Hotel…
Hospitality Daily PodcastGratitude in a Hard Year: The Bright Spots in Hospitality (And What I’m Grateful For) - Josiah Mackenzie
In this solo Thanksgiving episode, Hospitality Daily founder and publisher Josiah Mackenzie reflects on the bright spots he saw across the hospitality industry…
Hospitality Daily PodcastThe Starfish Principle: How Hospitality Scales Through Agility, Autonomy & A Clear North Star - Matthew Bell, Mollie's
In this conversation, our guest experience correspondent, Danica Smith, speaks with Matthew Bell, Managing Director at Mollie's, and former Chief Hotel…
Hospitality Daily PodcastThe Operating System Behind High-Performing Hospitality Brands: Critical Thinking, Culture, and Guest-Centric Design - Matthew Bell, Mollie's
Matthew Bell, Managing Director at Mollie's, shares the foundational ideas that shape his approach to building modern hospitality brands in this conversation…
Hospitality Daily PodcastWhat Western Hospitality Gets Wrong About Service (That Japan Gets Right) - Jannes Sörensen
In this episode, we're learning from Jannes Sörensen, founder of Kepler Hotel Group and the Kepler International Hospitality Academy, in a conversation hosted…
Hospitality Daily PodcastThe Year of the Operator: What 2025 Revealed (And Why Operations Will Drive Us Forward) - Josiah Mackenzie
In this solo episode, Josiah shares why 2025 became the “Year of the Operator,” drawing on newly released hotel performance data and trends seen across the…
Hospitality Daily PodcastBuilding the Third Place: How We're Designing Food Halls People Love - Ryan Magnon, Ithaka Hospitality Partners
In this episode, Ryan Magnon, Chief Operating Officer at Ithaka Hospitality Partners, shares how his team is reimagining food halls as vibrant “third places”…
Hospitality Daily PodcastThe Era of the Operator: Why Constant Improvement Defines Great Hospitality Leadership Today - Ryan Magnon, Ithaka Hospitality Partners
In this episode, Ryan Magnon, Chief Operating Officer at Ithaka Hospitality Partners, explains why strong operations are defining hospitality performance…
Hospitality Daily PodcastWhat Hotels Can Learn from Chick-fil-A's Culture of Excellence - Ryan Magnon, Ithaka Hospitality Partners
Ryan Magnon, now Chief Operating Officer at Ithaka Hospitality Partners, draws on nearly 14 years at Chick-fil-A to explain what hotels can learn from one of…