Shows / Hospitality Daily Podcast
Hospitality Daily Podcast
Stay informed and inspired to delight people and grow your business with daily conversations with interesting people doing interesting things. Hosted by Josiah Mackenzie.
Episodes
Hospitality Daily PodcastMy Air Force Lesson: I Didn’t Have All the Answers, but My Team Did - Ryan Magnon, Ithaka Hospitality Partners
Ryan Magnon, Chief Operating Officer at Ithaka Hospitality Partners, returns to explore the early experiences that shaped his approach to leadership today. In…
Hospitality Daily PodcastHow Baseball Taught a Future Hotel COO Time Management and Hospitality - Ryan Magnon, Ithaka Hospitality Partners
Ryan Magnon, Chief Operating Officer at Ithaka Hospitality Partners, shares how his early experience as a bat boy for the Atlanta Braves shaped his approach to…
Hospitality Daily PodcastThe Next Big Wave: AI, Energy, and Human Potential - Chet Pipkin
In this final episode of our series with Chet Pipkin, founder of Belkin and an investor and advisor shaping innovation in education, sustainability, and…
Hospitality Daily PodcastLeadership, Culture, and the Biggest Risk Leaders Face – Chet Pipkin, Desolation Hotel
Chet Pipkin built Belkin into a billion-dollar global company, and today, he’s applying those same leadership principles in hospitality through Desolation…
Hospitality Daily PodcastMy Formula for "Effortless" Hospitality Tech - Chet Pipkin, Desolation Hotel
Chet Pipkin, founder of Belkin and Desolation Hotel, shares how he’s bringing decades of experience building one of the world’s largest consumer technology…
Hospitality Daily PodcastDesigning a Hotel Full of 'Aha' Moments - Chet Pipkin, Desolation Hotel
When Chet Pipkin moved from founding Belkin to creating Desolation Hotel, he brought with him a deep curiosity about how people experience the world—and a…
Hospitality Daily PodcastFrom Belkin to Building a New Kind of Hospitality Business - Chet Pipkin, Desolation Hotel
Chet Pipkin, founder of Belkin and now Desolation Hotel, shares how he’s applying decades of experience in innovation and leadership to reimagine what a…
Hospitality Daily PodcastWhy I’m Building Hotels as "Immersive Portals" - Chet Pipkin, Desolation Hotel
What makes someone who’s reached the highest levels of entrepreneurship and corporate leadership step into the world of hospitality? In this episode, Chet…
Hospitality Daily PodcastReconnecting With What Feeds the Soul - Chet Pipkin, Desolation Hotel
Today we’re kicking off a new series with Chet Pipkin, founder of Belkin, who’s now building Desolation Hotel — a hospitality brand rooted in nature, balance…
Hospitality Daily PodcastIt's Your Job to Inspire Yourself If You're a Hospitality Leader - Jannes Sörensen
In this episode, Jannes Sörensen, founder of Kepler Hotel Group and the Kepler International Hospitality Academy, shares reflections on leadership and…
Hospitality Daily PodcastHow Hotels Are Protecting Profit in 2025 (Despite a 15% Revenue Miss) - Lindsey Goedeker & Sarah McCay Tams, Actabl [Sponsor Bonus]
In this special bonus episode, we share a recent Actabl webinar where Head of Editorial Sarah McCay Tams and Senior Vice President Lindsey Goedeker unpack the…
Hospitality Daily PodcastWhat Actually Creates a Good Stay (and a Good Life) - Jannes Sörensen
In this episode, Jannes Sörensen, founder of Kepler Hotel Group and the Kepler International Hospitality Academy, joins our innovation correspondent Matthias…
Hospitality Daily PodcastThe End of Comfort as Hospitality's Goal - Jannes Sörensen
In this conversation, Jannes Sörensen, founder of Kepler Hotel Group and the Kepler International Hospitality Academy, shares a contrarian view of hospitality…
Hospitality Daily PodcastLeading Consistent Excellence in Hospitality - Jannes Sörensen
In this episode, Jannes Sörensen—founder of Kepler Hotel Group and the Kepler International Hospitality Academy, and former General Manager of London’s…
Hospitality Daily PodcastWhy Service Is What Still Sets Great Hotels Apart - Jannes Sörensen
In this episode, we're learning from Jannes Sörensen, founder of Kepler Hotel Group and the Kepler International Hospitality Academy, in a conversation hosted…
Hospitality Daily PodcastAman to Tourism Western Australia to CEO of Nammos Hotels & Resorts: Carolyn Turnbull on Building a Global Career Across the World of Luxury Hospitality
What does it take to build a global career in travel and hospitality — one that spans brands at the top of our industry? In this conversation, our career…
Hospitality Daily PodcastThe Secrets of Modern Luxury Hospitality in London - Eugene Leonard, Hotel Cafe Royal
In this episode, Eugene Leonard, General Manager of Hotel Café Royal in London, shares with our guest experience correspondent, Danica Smith (founder of…
Hospitality Daily Podcast90 to 1: The Hotel Tech Future I’m Excited About - Eugene Leonard, Hotel Cafe Royal
In this episode, Eugene Leonard, General Manager of Hotel Café Royal in London, shares with our guest experience correspondent, Danica Smith (founder of…
Hospitality Daily PodcastWhy I Work in Hotel Tech & What I See Now - Josiah Mackenzie & Sloan Dean
In this episode, you'll hear an excerpt of Josiah Mackenzie's conversation with Sloan Dean on the Not Done podcast, where he talks about the state of…
Hospitality Daily PodcastSt Giles Hotel Group's "Hotels with Heart": Housing & Healing through Hospitality - Abigail Tan
In this episode, Abigail Tan, CEO of St Giles Hotel Group, joins our correspondent and hertelier founder Emily Goldfisher to share the story behind Hotels with…
Hospitality Daily PodcastSt Giles Hotel Group CEO Abigail Tan on Leading Through Culture and Courage
In this episode, St Giles Hotel Group CEO Abigail Tan shares how her approach to leadership has evolved from self-discovery to creating a culture people can…
Hospitality Daily PodcastWhy Hospitality Matters to Community Recovery - Gregory Day, Malibu Beach Inn
In this episode, Gregory Day, President of Hospitality for Mani Brothers Real Estate Group and Managing Director of the Malibu Beach Inn, shares how…
Hospitality Daily PodcastLeading Through a Firestorm - Gregory Day, Malibu Beach Inn
In this episode, Gregory Day, President of Hospitality for Mani Brothers Real Estate Group and Managing Director of the Malibu Beach Inn, shares what it was…
Hospitality Daily PodcastHow Attentive Listening & Autonomy Are the Secrets to Our Five-Star Service - Gregory Day, Malibu Beach Inn
In this episode, Gregory Day, President of Hospitality for Mani Brothers Real Estate Group and Managing Director of the Malibu Beach Inn, shares how listening…
Hospitality Daily PodcastInside the Malibu Beach Inn Turnaround: The Two-Year Journey to the Top of Luxury Hospitality - Gregory Day
In this episode, Gregory Day, President of Hospitality for Mani Brothers Real Estate Group and Managing Director of the Malibu Beach Inn, shares how he led a…
Hospitality Daily PodcastRethinking Formality & The Evolving Expressions of Luxury Hospitality - Gregory Day
In this episode, Gregory Day, President of Hospitality for Mani Brothers Real Estate Group and Managing Director of the Malibu Beach Inn, reflects on how…
Hospitality Daily PodcastHow Hotel Design Shapes The Guest Experience - Pernille Lind
In this episode, our innovation correspondent Matthias Hüttebräuker explores the power of hotel design with LIND + ALMOND's Pernille Lind, the award-winning…
Hospitality Daily PodcastWhat Gives Me Hope in Hospitality Now - Chris Green, Humanitarian Hotels
Chris Green, President of Humanitarian Hotels, shares what gives him hope in hospitality today. As the industry faces rising costs and flat forecasts, he…
Hospitality Daily PodcastHospitality as an Engine for Generosity: How Humanitarian Hotels Operates with Excellence & Gives Away 100% of Profits - Chris Green
In this episode, Chris Green, President of Humanitarian Hotels, shares how his organization gives away 100% of its profits to charity -- while operating with…
Hospitality Daily PodcastInside Universal Music's Big Bet on Hospitality - Oscar Serrano, UMusic Hospitality
In this episode, Oscar Serrano shares how UMusic Hotels, a joint venture between Universal Music Group and UMusic Hospitality & Lifestyle, is reimagining…
Hospitality Daily PodcastHow Operational Insight Fuels Commercial Success in Hospitality - Oscar Serrano, UMusic Hospitality
In this conversation, Oscar Serrano shares how his deep operational experience has shaped the way he leads commercial strategy today. From growing up in…
Hospitality Daily PodcastDon’t Cut PR: How Communications Drive Hospitality Recovery in Tough Times - Victoria Feldman de Falco
In this conversation hosted by Nancy Mendelson, hospitality marketing veteran Victoria Feldman de Falco, principal and co-founder of Redpoint, shares how…
Hospitality Daily PodcastMarketing × Operations: Teamwork for Topline Growth in Hospitality - Victoria Feldman de Falco
In this conversation hosted by Nancy Mendelson, hospitality marketing veteran Victoria Feldman de Falco, principal and co-founder of Redpoint, shares how…
Hospitality Daily PodcastUnlocking the Big Wins in Hotel Profitability Today - Steven Moore, Actabl
In this episode, Steven Moore, CEO of Actabl, shares insights from his recent presentation at The Lodging Conference on how hotel owners and operators are…
Hospitality Daily PodcastReflections from The Lodging Conference: How Hospitality Leaders Connect, Communicate, and Collaborate - Steven Moore, Actabl
In this episode, Josiah Mackenzie talks with Steven Moore, CEO of Actabl, about what makes The Lodging Conference such a special event for hospitality leaders…
Hospitality Daily PodcastDeep Dive: AI in Hospitality Now (Destination AI 2025 Recap with Drew Potter & Josiah Mackenzie)
What’s really happening with AI in hospitality right now? In this episode, Josiah Mackenzie explores this with Drew Potter of Actabl, who brings a rare mix of…
Hospitality Daily PodcastAI & the Associate Experience in Hospitality - Andrew Arthurs
In this episode, Andrew Arthurs, President and Chief Operating Officer at Actabl, and former CIO for some of the world’s largest hotel management companies…
Hospitality Daily PodcastAccelerate Your Hospitality Career by Creating Value Through Problem Solving - Andrew Arthurs
In this episode, Andrew Arthurs, President and Chief Operating Officer at Actabl, shares how hospitality professionals can accelerate their careers by creating…
Hospitality Daily PodcastManaging Labor Costs Through Cross-Functional Collaboration - Andrew Arthurs
In this episode, Andrew Arthurs, President and COO of Actabl, joins us to discuss one of hospitality’s biggest challenges: managing labor costs. Drawing on his…
Hospitality Daily PodcastWhat Smart Hotel Owners Are Focusing on Now - Andrew Arthurs
This week, Josiah Mackenzie and Andrew Arthurs are in Phoenix for The Lodging Conference, talking about what’s top of mind for hotel owners and investors…
Hospitality Daily PodcastBuilding Trust & The Network Effect in Hospitality - Andrew Arthurs
Andrew Arthurs was previously CIO for some of the world’s largest hotel management companies and is now President and Chief Operating Officer of Actabl…
Hospitality Daily PodcastWhat I Learned About "Speaking Owner" as a Hotel GM - Shanell Marinuzzi
Before her role today at Actabl, Shanell Marinuzzi learned the importance of "speaking owner" as a hotel general manager, connecting her work building culture…
Hospitality Daily PodcastThe Secret to Unlocking Performance: Your Technology Partner's Customer Success Team - Megan Yagoda Kaplan, Actabl [Sponsor Bonus]
In this special bonus episode, Megan Yagoda Kaplan, Senior Vice President of Customer Experience at Actabl, explains how hotel leaders can unlock performance…
Hospitality Daily PodcastHow Tech Gave Me Time Back and Made Me a Better Hospitality Leader - Shanell Marinuzzi
Before her role today at Actabl, Shanell Marinuzzi built a reputation as a hotel fixer, turning around underperforming properties. In this episode, she shares…
Hospitality Daily PodcastThe Hotel Fixer: Turning Around Performance Through Leadership and Culture - Shanell Marinuzzi
Shanell Marinuzzi has been called in again and again to turn around underperforming hotels. In today’s episode, she shares how she did it: building culture…
Hospitality Daily PodcastThis Is Where Hotel Teams Win or Lose Today - Shanell Marinuzzi
In this episode, we hear from Shanell Marinuzzi -- a hospitality leader known for turning around hotel performance and building strong teams -- who now helps…
Hospitality Daily PodcastHow To Prepare For A Podcast (As a Guest) - Josiah Mackenzie
Podcasts are a powerful way for hospitality leaders to share stories and ideas, but being a great guest takes preparation. In this solo episode, Josiah…
Hospitality Daily PodcastHow "The Place of Wonders" Connects Guests with Florence’s Hidden Artisans - Claudio Meli, THE PLACE Firenze
Claudio Meli, Virtuoso’s Hotelier of the Year and General Manager of THE PLACE Firenze, shares how he redefines luxury by connecting guests to the city’s…
Hospitality Daily PodcastNo Check-Ins: Redefining Luxury with "Sartorial Hospitality" - Claudio Meli, THE PLACE Firenze
In this episode, Virtuoso’s Hotelier of the Year for 2025, Claudio Meli, General Manager of The Place Firenze, shares why true luxury begins at arrival, how…
Hospitality Daily PodcastDJ to "Hotelier of the Year": Meet Claudio Meli
In this episode, we get to know Virtuoso's "Hotelier of the Year" for 2025, Claudio Meli, General Manager of THE PLACE Firenze. A few more resources: If you're…
Hospitality Daily PodcastWhy "Giving a ****" Is Non-Negotiable for Leadership and Excellence in Hospitality - Dina Belon, Staypineapple
Dina Belon, President of Staypineapple, returns for a conversation with our guest experience correspondent, Danica Smith, to share the non-negotiable at the…
Hospitality Daily PodcastDina Belon's 30-Day Hotel Turnaround Plan, Cities as Amenities, Community Engagement, Win/Win Partnerships & More
Dina Belon, President of Staypineapple, returns for a conversation with our guest experience correspondent, Danica Smith, to share how she would approach the…
Hospitality Daily PodcastThe Real Power of Our AI Workflow Comes From People - Dina Belon, Staypineapple
Dina Belon, President of Staypineapple, returns for a conversation with our guest experience correspondent, Danica Smith, to share how her team built “Chat…
Hospitality Daily PodcastWhy I Hate Kiosks (And How to Choose Tech Partners to Compete with Big Brands) - Dina Belon, Staypineapple
In this episode, we continue our series with Dina Belon, President of Staypineapple, in a conversation hosted by our guest experience correspondent, Danica…
Hospitality Daily Podcast"Do the Next Right Thing": Why Staypineapple Leads Without SOPs - Dina Belon
In this episode, we continue our series with Dina Belon, President of Staypineapple, in a conversation hosted by our guest experience correspondent, Danica…
Hospitality Daily PodcastHow Staypineapple Enables Every Employee to Surprise and Delight - Dina Belon, Staypineapple
In this episode, we welcome back Dina Belon, President of Staypineapple, for a conversation with our guest experience correspondent, Danica Smith. Dina shares…
Hospitality Daily PodcastElevating Women and Redefining Leadership: Barbara Muckermann at Kempinski
In this episode, Barbara Muckermann, CEO of Kempinski Hotels, reflects on her journey to the top and how she’s working to elevate more women into leadership…
Hospitality Daily PodcastKempinski Hotels: What's Magical & What's Next - Barbara Muckermann
In this episode, Hospitality Daily careers correspondent Emily Goldfischer, who is also founder and editor-in-chief of hertelier, sits down with Barbara…
Hospitality Daily PodcastKempinski CEO Barbara Muckermann on Leadership, Legacy, and Reinvention
In this episode, Hospitality Daily careers correspondent Emily Goldfischer, founder and editor-in-chief of hertelier, sits down with Barbara Muckermann, CEO of…
Hospitality Daily PodcastWhy Visibility Unlocks Guest Satisfaction - Leora Halpern Lanz
In this episode, Leora Halpern Lanz, award-winning hospitality marketing leader and Associate Professor at Boston University’s School of Hospitality…