Shows / Hospitality Daily Podcast
Hospitality Daily Podcast
Stay informed and inspired to delight people and grow your business with daily conversations with interesting people doing interesting things. Hosted by Josiah Mackenzie.
Episodes
Hospitality Daily PodcastDeveloping Your Marketing Mindset: A Guide for Hospitality Professionals - Leora Halpern Lanz
In this episode, we’re joined by Leora Halpern Lanz: author, hospitality marketing expert, and professor at Boston University’s School of Hospitality. With her…
Hospitality Daily PodcastJordan's House: Radical Hospitality for Caregiving Parents Who Need Rest - Jimmy Peña
Parents of children with special needs rarely get the rest they need, and Jimmy Peña set out to change that. Drawing on his career in private estate leadership…
Hospitality Daily PodcastPrivate Estate Hospitality: The Exclusive World Where "Every Meal Is the Super Bowl" - Jimmy Peña
In this episode, we learn from Jimmy Peña, Director of Estate Operations for a private, ultra-high-net-worth individual. Jimmy shares how private estate…
Hospitality Daily PodcastHiring for Heart, Turning "Opportunity Guests" into Advocates, and Avoiding Counterfeits with Jimmy Peña
What does it take to select and lead people who can deliver authentic hospitality at the highest level? In this episode, we learn from Jimmy Peña, a private…
Hospitality Daily PodcastHeart, Hustle & the Simple, Brutal Beauty of Hospitality - Jimmy Peña
Jimmy Peña believes hospitality comes down to two essentials: heart and hustle. In this conversation, the Beverly Hills estate manager and former Ritz-Carlton…
Hospitality Daily PodcastHospitality as Stewardship: The Delight and Dignity of Caring for People, Places, and Moments - Jimmy Peña
Jimmy Peña is a hospitality executive, best-selling author, and nonprofit leader whose career spans luxury hotels, estate operations, publishing, and ministry…
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What's Happening in Hospitality Now? Jan Freitag, Jamie Lane & Josiah Mackenzie on Hotels x Short-Term Rentals, Demand Bifurcation, RTO Travel Shifts & More
In this episode, Jan Freitag of CoStar and Jamie Lane of AirDNA join Hospitality Daily host Josiah Mackenzie to unpack what’s really happening in our industry…
Hospitality Daily PodcastDo Wild Stuff: Collaborations, Contrarian Thinking, and Curated Travel in Japan with Ryan Bukstein
Ryan Bukstein has spent his career shaping people-driven brands, from his early work at Ace Hotel to leading marketing at Vacation, and now as a consultant. In…
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Fixing Independent Hospitality's Discovery Problem with Storytelling & AI - Brett McManus, Inndependent Stays
Independent hospitality is quickly growing in popularity, but discovery remains a big challenge for both travelers and operators. In this conversation, Brett…
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Highs and Lows of Hospitality in 2025: What First-Time Innkeeper Brett McManus Learned About Guest Experience, Operations, and Tech [1-Year Check-In]
A year ago, Brett and Casey McManus went viral for transforming a rundown Vermont roadside motel into a thriving new hospitality concept: Après Inn in…
Hospitality Daily PodcastChick-fil-A's Drive-Thru Training Secret: Making 60 Seconds Count - Ryan Magnon, Ithaka Hospitality Partners
In this episode, Ryan Magnon, Chief Operating Officer of Ithaka Hospitality Partners, shares a valuable lesson from his experience leading training at…
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Why Hospitality Excellence Depends on Leadership Excellence - Ryan Magnon & Scott Rohm, Ithaka Hospitality Partners
Hospitality excellence doesn’t happen without leadership excellence, and in this episode, we hear why from two senior leaders at Ithaka Hospitality Partners…
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How We Bring Independent Ideas to Life in Hospitality - Ryan Magnon & Scott Rohm, Ithaka Hospitality Partners
In this conversation, you’ll hear from Scott Rohm, Chief Development Officer, and Ryan Magnon, Chief Operating Officer of Ithaka Hospitality Partners, about…
Hospitality Daily PodcastHow Hoteliers Use Tech in Budget Season for Faster, Smarter Decisions - Stephen German, Actabl [Sponsor Bonus]
Budget season can be stressful for hotel leaders, but in this episode, Stephen German, SVP of Product at Actabl, shares how technology is helping hoteliers…
Hospitality Daily PodcastHow to Survive & Thrive With Proactive Planning for 2025-2026: Advice from The Hotel Financial Coach, David Lund
In this episode, The Hotel Financial Coach, David Lund, shares how to survive and thrive with proactive planning for 2025 and 2026. Also see: David's book, The…
Hospitality Daily PodcastThe Power of Recognition, Awards & What I've Learned From The Hospitality Hero - Steven Hesketh
In this episode, Steven Hesketh, CEO of Savvy Hotel Group and founder of Hospitality Hero, shares why recognition and kindness are essential in hospitality…
Hospitality Daily PodcastThe Beauty of Hospitality Work and the Power of Kindness - Steven Hesketh
In this episode, Steven Hesketh, CEO of Savvy Hotel Group, founder of Hospitality Hero, and author of the upcoming book Bee Our Guest, shares why hospitality…
Hospitality Daily PodcastWhat It Takes to Be a Great Hospitality Executive - Jon Tisch
Jonathan Tisch, Executive Chairman of Loews Hotels, closes our series with reflections on what defines truly great hospitality executives. In this conversation…
Hospitality Daily PodcastThe Right Person for the Job: How Women Leaders Drove Loews Hotels' Success - Jon Tisch
Jonathan Tisch, Executive Chairman of Loews Hotels, shares how his leadership philosophy of always hiring the right person for the job often led to women…
Hospitality Daily PodcastMaking The Case for Travel: From Power Breakfasts to Capitol Hill - Jon Tisch
In this episode, Jonathan Tisch, Executive Chairman of Loews Hotels, goes beyond hotels to examine travel and tourism as one of America’s most powerful—but…
Hospitality Daily PodcastJon Tisch: What 45 Years at Loews Hotels Taught Me
Jonathan Tisch, Executive Chairman of Loews Hotels, reflects on 45 years in hospitality and what he learned leading the company in this conversation with Emily…
Hospitality Daily PodcastHow Hospitality Leaders Can Get Stuff Done: Purpose, Clarity, Trust - Amy Yip
What does it really take to get things done as a leader? In this conversation, Amy Yip—executive coach and two-time TEDx speaker—shares her insights on leading…
Hospitality Daily PodcastLeadership vs. Management: The Career-Defining Shift Amy Yip Learned at Google
In this episode, we hear from Amy Yip, a former leader in Google’s global food program and now a sought-after leadership coach for companies including Amazon…
Hospitality Daily PodcastWhen Ryan Reynolds and Rob McElhenney Bought Wrexham AFC, This Hotelier Made the Most of the Moment: Steven Hesketh
When Ryan Reynolds and Rob McElhenney bought Wrexham AFC, the eyes of the world turned to a small Welsh community. For Steven Hesketh—CEO of Savvy Hotel Group…
Hospitality Daily PodcastWhat Hoteliers Can Learn About AI from Waymo's Self-Driving Car Experience - Sloan Dean
In this episode, Sloan Dean returns to share a new perspective on artificial intelligence in hospitality. While AI is often framed around efficiency and…
Hospitality Daily PodcastHow Hilton Cut 6-12% in Labor Costs Across 600 Hotels While Improving Service and Staff Satisfaction - Michael Escalante
In this episode, Michael Escalante, former Global Vice President of Hilton’s Center of Operational Excellence, shares how his team delivered 6–12% savings on…
Hospitality Daily PodcastLabor, Leadership & Leveling Up: How Michael Escalante Went from Aerospace Engineer to Hilton's Global VP of Operational Excellence
Michael Escalante took an unexpected path from aerospace engineering to hospitality, eventually serving as Hilton’s Global VP for the Center of Operational…
Hospitality Daily PodcastAI Psychosis & Humanity in Hospitality Leadership - Sloan Dean
In this episode, Josiah Mackenzie and Sloan Dean explore the concept of "AI psychosis" - how people's over-reliance on AI tools can cause them to lose touch…
Hospitality Daily PodcastNot Done: Sloan Dean After Remington - How He's Betting on Himself and What's Next
In this episode, Sloan Dean shares why he stepped down as CEO of Remington Hospitality after eight transformative years, walking away to bet on himself as a…
Hospitality Daily PodcastHospitality's Innovation Gap (And How to Close It) - Sloan Dean
In this episode, Sloan Dean shares why curiosity and the willingness to keep learning might be the most important leadership trait in hospitality today. In a…
Hospitality Daily PodcastWhy STR’s 40 Years of Proprietary Data Is Its Superpower in the AI Era
In this episode, STR President Amanda Hite shares how she’s thinking about the role artificial intelligence could play in the future of hospitality…
Hospitality Daily PodcastThe Real Purpose of Hotel Benchmarking - Amanda Hite, STR
In this episode, STR President Amanda Hite shares why benchmarking still matters in a hospitality market that feels like it changes every month. Recorded at…
Hospitality Daily PodcastProtecting Margins in the Profitability Squeeze of 2025 - Amanda Hite, STR
In this episode, STR President Amanda Hite joins us to discuss the profitability pressures shaping hospitality in 2025, and what leaders can do about them. She…
Hospitality Daily PodcastSix Months of Challenges: STR President Amanda Hite on Hotels’ Short-Term Outlook
In this episode, STR President Amanda Hite shares the latest forecast for the hotel industry on August 7, 2025. A few more resources: If you're new to…
Hospitality Daily PodcastCalm Minds, Bold Moves: Amanda Hite on Leading STR Through Change
In this episode recorded at the 2025 Hotel Data Conference in Nashville, Josiah Mackenzie speaks to STR President Amanda Hite about the leadership lessons that…
Hospitality Daily PodcastFrom Forts to Function: The Innovation Kids Love That Drives Repeat Stays - Saar Shai
Saar Shai, co-founder of Wanderland, returns to share how a simple idea—born from watching his own kids on vacation—is changing the way hotels welcome…
Hospitality Daily PodcastThe Lantern Hotel: Pioneering Inclusive Employment in Hospitality - David Tart, Raines
David Tart, Managing Partner at Raines, joins us to discuss The Lantern Hotel, an innovative hospitality project dedicated to creating inclusive employment…
Hospitality Daily PodcastVisibility as a Competitive Advantage: How Raines Wins by Showing Up - David Tart
David Tart, Managing Partner at Raines, shares how the practice of visibility drives the culture at his rapidly growing hospitality company. He dives deep into…
Hospitality Daily PodcastRisk, Reward, and Relationships: David Tart’s Proven Playbook for Hospitality Success
David Tart, Managing Partner at Raines, entered the hospitality industry by turning family farmland into his first Hampton Inn. Today, he leads development at…
Hospitality Daily PodcastWinning Without OTAs: How Unplugged Achieves 100% Direct Bookings by Creating a Brand Guests Love - Hector Hughes
In this episode, our guest experience correspondent, Danica Smith, speaks with Hector Hughes, co-founder of Unplugged, who shares how they have achieved the…
Hospitality Daily PodcastDigital Detox Done Differently: How Hector Hughes Built Unplugged into a Hospitality Phenomenon
In this episode, our guest experience correspondent, Danica Smith, speaks with Hector Hughes, co-founder of Unplugged: a hospitality concept transforming…
Hospitality Daily PodcastHow Chris Gilbert is Humanizing Government Through the Power of Hospitality
Chris Gilbert, CEO of Springfield Township in Hamilton County, Ohio, and founder of Municipal Hospitality Advisors, shares how he's applying hospitality…
Hospitality Daily PodcastInside Zara’s "Travel Mode": A Blueprint for Hospitality Innovation - Danica Smith
In this episode, Danica Smith, Hospitality Daily’s guest experience correspondent and founder of MorningStar GX, breaks down Zara's innovative "Travel Mode"…
Hospitality Daily PodcastThe Four Ps of Guest Experience: How to Know, Grow, Engage, and Include Your Guests - Danica Smith
Danica Smith, Hospitality Daily’s guest experience correspondent and founder of MorningStar GX, returns to dive deeper into her innovative framework, The Four…
Hospitality Daily PodcastInside The Mind of Today's Traveler: How to Excel in Guest Experience in a New Era of Hospitality - Danica Smith
Danica Smith, Hospitality Daily’s guest experience correspondent and founder of MorningStar GX, returns to share what she's learned from recent conversations…
Hospitality Daily PodcastBuilding a Workplace People Love: Inside Pacifica Hotels’ Playbook for Reducing Turnover - Scott Roby, Pacifica Hotels
Scott Roby, President of Pacifica Hotels, joins us to share the keys to building a workplace culture that reduces turnover and boosts hotel performance. He…
Hospitality Daily PodcastHow Pacifica Hotels Is Boosting Profitability by Cutting Costs, Not Corners - Scott Roby, Pacifica Hotels
Scott Roby, President of Pacifica Hotels, shares how he's navigating the current economic environment by strategically cutting costs without sacrificing…
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High Stakes in the High Desert: The Untold Story of Building Reset - Joshua Tree's First Hotel in 15 Years (Adam Wininger and Shannon Ching)
In this episode, we go behind the scenes of Reset Hotel, the first new hotel built in Joshua Tree in over 15 years. Co-founder Adam Wininger and investor…
Hospitality Daily PodcastFinding Creative Inspiration Beyond Hospitality: How Sage’s Chief Creative Officer Stays Ahead - Jessica Werner, Sage Hospitality Group
In this episode, Sage Hospitality Group’s Chief Creative Officer, Jessica Werner, shares her approach to finding fresh creative inspiration by looking beyond…
Hospitality Daily PodcastAI in Hospitality: How Sage’s Chief Creative Officer Uses Tech Without Losing the Human Touch - Jessica Werner, Sage Hospitality Group
In this episode, Jess Werner, Chief Creative Officer at Sage Hospitality Group, explores how AI is reshaping hospitality without losing its essential human…
Hospitality Daily PodcastFrom Grand Lobbies to Micro Living: Inside A Few of Sage Hospitality’s Innovative Denver Projects - Jessica Werner, Sage Hospitality Group
So far in our series with Jess Werner, we've explored her path to becoming Chief Creative Officer at Sage Hospitality Group and learned about Sage Studio, the…
Hospitality Daily PodcastInside Sage Studio: How Our Creative Concepts Become Beloved Places - Jessica Werner, Sage Hospitality Group
In this episode, Jess Werner, Chief Creative Officer at Sage Hospitality Group, takes us behind the scenes of Sage Studio, the innovative team responsible for…
Hospitality Daily PodcastCreativity Beyond Aesthetics: How Sage Hospitality’s Jessica Werner Designs Spaces for Profit and Community
Jessica Werner has one of the most intriguing roles in hospitality: as Chief Creative Officer at Sage Hospitality Group, she designs spaces that go far beyond…
Hospitality Daily PodcastThe People Side of Data: How We Spend Less Time on Reports, More Time with Guests (And Still Thrive) - Shozib Khan, Spire Hospitality
In this episode, Shozib Khan, VP of Hotel Performance and Analytics at Spire Hospitality, shares what he calls "the people side of data" and his approach to…
Hospitality Daily PodcastThe Chemistry Major Who Makes Hotels Better, One Data Point at a Time: Shozib Khan, Spire Hospitality
In this episode, Shozib Khan, VP of Hotel Performance and Analytics at Spire Hospitality, shares his unique journey from studying chemistry to improving hotel…
Hospitality Daily PodcastRTRX: Suraj Hinduja on Designing Events That Spark Connection, Curiosity, and Impact
In this episode, Suraj Hinduja, Managing Director of RTRX, shares how he and his team at Rockbridge are rethinking events by creating experiences centered…
Hospitality Daily PodcastThe Power of Saying Yes: How Sarah Dinger Turned Opportunities into Hospitality Leadership
In this episode, Sarah Dinger, the first employee and now Executive Vice President of Franchise Operations at My Place Hotels, shares her advice on…
Hospitality Daily PodcastBuilding Trust, Boosting Profit: My Place Hotels’ Owner Engagement Playbook - Sarah Dinger
In this episode, Sarah Dinger, Executive Vice President of Franchise Operations at My Place Hotels, shares how they build strong, profitable relationships with…
Hospitality Daily PodcastHotelData.com is Live: Sarah McCay Tams & Josiah Mackenzie on the Power of Hotel Performance Data and Storytelling
In this episode, Sarah McCay Tams, Head of Editorial at Actabl, joins Josiah Mackenzie to discuss the launch of HotelData.com and insights from their new…
Hospitality Daily PodcastHow My Place Hotels Uses Training & Development to Drive Guest Loyalty and Business Growth - Sarah Dinger, My Place Hotels
In this episode, Sarah Dinger, Executive Vice President of Franchise Operations at My Place Hotels, shares how training and development drive guest…