Shows / Hospitality Daily Podcast
Hospitality Daily Podcast
Stay informed and inspired to delight people and grow your business with daily conversations with interesting people doing interesting things. Hosted by Josiah Mackenzie.
Episodes
Hospitality Daily PodcastFrontline First: How We Built a Strong Hospitality Brand Through Operational Culture - Sarah Dinger, My Place Hotels
In this episode, Sarah Dinger, the first employee and now Executive Vice President of Franchise Operations at My Place Hotels, shares how operational culture…
Hospitality Daily PodcastHow Sarah Dinger Helped Build My Place Hotels As Employee #1
Sarah Dinger, the first employee and now Executive Vice President of Franchise Operations at My Place Hotels, shares how she helped build one of America's…
Hospitality Daily PodcastAI Experimentation in Hospitality and Beyond: Practical Ideas for Immediate Impact - Chris Kluis
In this episode, Chris Kluis, VP of Product Operations & Data at Actabl, discusses his family's unique history with artificial intelligence, how early…
Hospitality Daily PodcastWhy Mentorship Matters Now More Than Ever - Ryan Bukstein
In this episode, Ryan Bukstein shares what he's learned about the power of mentorship: both being mentored and mentoring others. Resources: Podcast: The…
Hospitality Daily PodcastThe Art of Turning Curiosity into Brand Equity: Lessons from Ace Hotel to Vacation & Beyond - Ryan Bukstein
In this episode, Ryan Bukstein shares the behind-the-scenes process of how brands like Ace Hotel and Vacation were built, showing how curiosity…
Hospitality Daily PodcastAce Hotel’s Early Days: Punk Spirit and Hospitality Innovation - Ryan Bukstein
In this episode, Ryan Bukstein shares the behind-the-scenes story of Ace Hotel’s early days and how the punk, DIY spirit of Seattle’s cultural scene influenced…
Hospitality Daily PodcastHow citizenM Reinvented Hotel Loyalty (And Signed Up 50,000+ Subscribers) - Lennert de Jong
In this episode, citizenM CEO Lennert de Jong shares with our innovation correspondent, Matthias Hüttebräuker, how citizenM transformed the traditional hotel…
Hospitality Daily PodcastcitizenM CEO on the Future of Hotel Tech, AI, and Guest Experience: Lennert de Jong
In this episode, citizenM CEO Lennert de Jong shares his vision with our innovation correspondent, Matthias Hüttebräuker, on how hotel technology, AI, and…
Hospitality Daily PodcastcitizenM CEO: Why We Sold to Marriott (And What's Next) - Lennert de Jong
citizenM CEO Lennert de Jong joins our innovation correspondent Matthias Hüttebräuker to discuss citizenM's strategic sale to Marriott, future growth, and…
Hospitality Daily PodcastWinning as a Team: What Baseball Can Teach Hospitality Leaders About Culture and Performance - Edward Mady
In this episode, Edward Mady shares what he's learned from baseball. Learn more about Edward's new book, Honing the Human Edge. A few more resources: If you're…
Hospitality Daily PodcastCreating a Culture of Welcome: How We Engaged Employees to Delight Guests - Edward Mady
In this episode, Edward Mady shares what he has learned about creating a culture of welcome throughout every part of a hotel business. Read Edward's article on…
Hospitality Daily PodcastThriving Under Fire: How Strong Leaders Navigate Crisis with Clarity, Character, and Culture - Edward Mady
In this episode, Edward Mady shares what he's learned about leading through crisis. Learn more about Edward's new book, Honing the Human Edge. A few more…
Hospitality Daily PodcastLeading Under Pressure, Building Relationships & the Power of Fellowship in Hospitality - Edward Mady
In this episode, Edward Mady shares some things he's learned about leadership, relationship building, and the joy of friendship and fellowship in the world of…
Hospitality Daily PodcastRitz Carlton Founder Horst Schulze Made Me a GM at 36: Here's What I Learned - Edward Mady
In this episode, Edward Mady shares his experience working for Ritz Carlton founder Horst Schulze. Listen to our series with Horst Schulze here. Learn more…
Hospitality Daily PodcastFrom Fear to Respect: Leadership Lessons from Working with the "Queen of Mean" - Edward Mady
In this episode, Edward Mady shares his experience working for a tough boss - and the power of being unfazed under pressure. Learn more about Edward's new…
Hospitality Daily PodcastWork Hard, Be Curious, Stay Present: Edward Mady’s Career Story (And Formula for Hospitality Success)
In this episode, Edward Mady shares his career story - with lessons for us all. Learn more about Edward's new book, Honing the Human Edge A few more resources…
Hospitality Daily PodcastWhy Hospitality Legend Edward Mady Relies on His "Personal Board of Directors"
In this episode, Edward Mady discusses his personal "board of directors" and how it helps him grow and thrive as a leader in hospitality and beyond. Links…
Hospitality Daily PodcastBelonging & Generosity: Hospitality’s Edge in an AI-Driven World - Shamim Ehsani
In this episode, Shamim Ehsani, co-founder of Tribe Hotel in Nairobi, shares why belonging and generosity will become hospitality’s greatest competitive…
Hospitality Daily PodcastFrom Privacy to Publicity: Hosting Royalty & A-List Guests - Shamim Ehsani
In this episode, Shamim Ehsani, co-founder of Tribe Hotel in Nairobi, shares how his team thoughtfully manages hospitality for royalty and A-list celebrities…
Hospitality Daily PodcastCan You Scale Personalized Hospitality? Lessons from Nairobi’s Tribe Hotel - Shamim Ehsani
In this episode, Shamim Ehsani, co-founder of Tribe Hotel in Nairobi, shares insights on scaling personalized hospitality by creating operational structures…
Hospitality Daily PodcastHow Tribe Hotel’s Staff Created a Guest Experience Program That Showcases the Best of Kenya - Shamim Ehsani
In this episode, Shamim Ehsani, co-founder of Tribe Hotel in Nairobi, shares how his staff created a unique guest experience program designed to authentically…
Hospitality Daily PodcastBreaking the Colonial Mold: How Kenya's Tribe Hotel Sets a New Standard for Luxury Hospitality - Shamim Ehsani
In this episode, Shamim Ehsani, co-founder of Tribe Hotel in Nairobi, shares how he's reshaping luxury hospitality by breaking away from colonial-era formality…
Hospitality Daily PodcastWhat I've Learned Building Productive Tech Partnerships - Michael Levie [Greatest Hits]
In this episode from our archives, Michael Levie, co-founder and former Chief Operating Officer of citizenM, shares his insights on effectively working with…
Hospitality Daily PodcastTurning Technology into a Competitive Advantage for Hotels - Mark Fancourt [Greatest Hits]
In this replay episode, Mark Fancourt, founder and principal of TRAVHOTECH, shares insights into the evolving landscape of hospitality technology, drawing from…
Hospitality Daily PodcastWhy Real-Time Operations Will Define Success in Hospitality - Josiah Mackenzie & Wil Slickers [Greatest Hits]
In this episode, originally published in March 2025, Josiah Mackenzie and Wil Slickers discuss the major shifts happening in the hotel industry now, the…
Hospitality Daily PodcastAmerica's Chief AI Officer for Travel Shares Advice for 2025 - Janette Roush, Brand USA [Greatest Hits]
In this episode, originally published December 2024, Janette Roush, the SVP of Innovation and Chief AI Officer at Brand USA, shares her insights on embracing…
Hospitality Daily PodcastDesigning Tech That Hotel Teams Actually Want to Use: Insights from Jerimi Ford
In this episode, hospitality tech pioneer Jerimi Ford shares his approach to designing technology that hotel teams genuinely want to use. He discusses why…
Hospitality Daily PodcastThe Hotelier Who Gives 100% of Profits Away Shares What We Can All Learn About Generosity - Micah Lacher
In this episode, Micah Lacher, Principal of Anchor Investments and Mission Hotels, shares his mission to build America's most generous real estate company…
- Hospitality Daily Podcast
Unpacking Ambition: Navigating Power, Pressure & Purpose in Hospitality Leadership with Emily Goldfischer & Nancy Mendelson
In this episode, Hospitality Daily hosts and hertelier founders Emily Goldfischer and Nancy Mendelson sit down with hospitality trailblazers Jennifer Fox…
Hospitality Daily PodcastEmily’s Australian Adventure: Behind the Scenes at InterContinental Sydney with Josh O'Brien
In this episode, hertelier founder and Hospitality Daily host Emily Goldfischer shares a conversation from her recent trip to Australia, speaking with Josh…
Hospitality Daily PodcastWhy Great Hospitality Leaders Always Return to the Front Desk - Andrew Arthurs
In this episode, Andrew Arthurs, President & Chief Operating Officer at Actabl, shares his experience as a Chief Information Officer at some of the world's…
- Hospitality Daily Podcast
The Magic Wand Question: Building Digital Night Audit (and Hotel Tech That Matters) - Brian Blanda & Stephen German, Actabl [Sponsor Bonus]
What if one simple question could transform hotel operations? In this episode, Actabl’s Stephen German and Brian Blanda share the behind-the-scenes journey of…
Hospitality Daily PodcastHooked on Hospitality: Following Your Passion Without Burning Out - Nah-Dja Tien
In this episode, Nah-Dja Tien shares his insights with our guest experience host, Danica Smith, on how hospitality professionals can sustain their passion…
Hospitality Daily PodcastEmpathy Is a Strategy: How Nah-Dja Tien Builds Hospitality Workplaces That Work
In this episode, Nah-Dja Tien tells our guest experience host Danica Smith about the power of empathy. A few more resources: If you're new to Hospitality…
Hospitality Daily PodcastFrom Launch to #1 on TripAdvisor: How We Designed Prague’s Top-Rated Hotel - Nah-Dja Tien
In this episode, Nah-Dja Tien tells our guest experience host Danica Smith how he built what because the #1-rated hotel in Prague. Also see: Curiosity as a…
Hospitality Daily PodcastCuriosity as a Compass: How Nah-Dja Tien Built an Award-Winning Hospitality Career
In this episode, Nah-Dja Tien tells his story to our guest experience correspondent, Danica Smith. A few more resources: If you're new to Hospitality Daily…
Hospitality Daily PodcastHospitality Beyond Hotels: Redefining the Future of Retirement Living - Jan Garde & Matthias Huettebraeuker
In this episode, Jan Garde, founder and chairman of THE EMBASSIES, discusses with our innovation correspondent Matthias Huettebraeuker the opportunity to apply…
Hospitality Daily PodcastGreat Hospitality is Simple but Powerful and Memorable (My Experience at Magnolia Hotel Denver) - Josiah Mackenzie
In this episode, Josiah Mackenzie shares a lesson from his experience at the Magnolia Hotel Denver. Also see: The Innkeeper Mindset - Tom Luersen, CoralTree…
Hospitality Daily PodcastWhy AI in Hospitality is Still Stuck in First Gear (And How to Accelerate) - Josiah Mackenzie
In this episode, Josiah Mackenzie shares ideas from his panel discussion at the 2025 NYU International Hotel Investment Forum. Also see: Think Like An Owner…
Hospitality Daily PodcastExpanding the Pie: Why Hospitality Profits Come from Investment, Not Just Cost-Cutting - Josiah Mackenzie
In this episode, Josiah Mackenzie shares ideas from his panel discussion at the 2025 NYU International Hotel Investment Forum. Also see: The Money Behind the…
Hospitality Daily PodcastThink Like An Owner, Act Like A GM - Josiah Mackenzie
In this episode, Josiah Mackenzie shares ideas from his panel discussion at the 2025 NYU International Hotel Investment Forum. Also see: The Money Behind the…
Hospitality Daily PodcastHospitality Is The Place To Be Now, And For The Future (My Thoughts from NYU IHIF) - Josiah Mackenzie
In this episode, Josiah Mackenzie shares insights from the 2025 NYU International Hospitality Investment Forum held in New York. Josiah discusses the…
Hospitality Daily PodcastThe Hotel Owner Who Became a Flight Attendant: Life, Leadership, and the Pursuit of Service with Rachel Vandenberg
Hotel owner, leadership coach, and now flight attendant — Rachel Vandenberg returns to the show in a candid conversation with hertelier co-founder and…
Hospitality Daily PodcastHow Hospitality Leaders Are Made: Dr. Lalia Rach on Experience, Failure, and Defining Success
In this episode, hertelier co-founder Nancy Mendelson interviews Dr. Lalia Rach about life and leadership in hospitality. Also see: From Bussing Tables to…
Hospitality Daily PodcastFrom Burnout to Breakthrough: Chef Douglas Keane’s Blueprint for Sustainable Hospitality (and Why Harvard Took Notice)
Michelin-starred, James Beard award–winning chef Douglas Keane closed his wildly successful restaurant at the peak of its fame, burned out by an industry he…
Hospitality Daily PodcastHospitality as a Catalyst: Revitalizing Cities with Walter Isenberg (Sage Hospitality Group)
In this episode, Walter Isenberg, co-founder and CEO of Sage Hospitality Group, shares what he's learned about urban renewal and revitalization. A few more…
Hospitality Daily PodcastCrafting Places Guests Remember: Inside Sage Studio’s Story-First Approach - Walter Isenberg, Sage Hospitality Group
In this episode, Walter Isenberg, co-founder and CEO of Sage Hospitality Group, shares the story behind the story: how Sage Studio brings hospitality to life…
Hospitality Daily PodcastThe Dana Crawford Playbook: How Risk, Storytelling, and Grit Built Iconic Hospitality - Walter Isenberg, Sage Hospitality Group
In this episode, Walter Isenberg, co-founder and CEO of Sage Hospitality Group, shares what he learned from Denver architectural conservation developer and…
Hospitality Daily PodcastYour Reporting Is Killing Profitability (Here’s How to Fix It) - Lindsey Goedeker, Actabl [Sponsor Bonus]
In this special sponsored episode, Lindsey Goedeker from Actabl shares how ProfitSword and ProfitOwner can give you the power to profit. A few more resources…
Hospitality Daily PodcastHow Sage Hospitality Enriches Lives Through Culture - Walter Isenberg, Sage Hospitality Group
In this episode of Hospitality Daily, Josiah Mackenzie interviews Walter Isenberg, Founder and CEO of Sage Hospitality Group. The discussion centers on…
Hospitality Daily PodcastThe Letter That Turned a Young Dishwasher into a Hospitality Leader - Walter Isenberg, Sage Hospitality Group
In this episode, Walter Isenberg, Founder and CEO of Sage Hospitality Group, shares his journey from a 14-year-old dishwasher to a hospitality leader…
Hospitality Daily PodcastDesigning Soulful Stays: How Emotion is Shaping Modern Hospitality - Billy Skelli-Cohen, Beaumier
In this episode, Danica Smith, founder of Morningstar GX and our guest experience correspondent, interviews Billy Skelli-Cohen, CEO of Beaumier, about…
Hospitality Daily PodcastRethinking the Guest Journey: Empowered, Flexible, Human - Billy Skelli-Cohen, Beaumier
In this episode, Danica Smith, founder of Morningstar GX and our guest experience correspondent, interviews Billy Skelli-Cohen, CEO of Beaumier, about…
Hospitality Daily PodcastStrategy Meets Soul: Leading with Both Sides of the Brain - Billy Skelli-Cohen, Beaumier
In this episode, Danica Smith, founder of Morningstar GX and our guest experience correspondent, interviews Billy Skelli-Cohen, CEO of Beaumier, about what…
Hospitality Daily PodcastThe Navy SEAL Method: Build a Hospitality Team That Thrives Under Pressure - Kevin Kelleher
In this episode, Kevin Kelleher, a former hotel leader who is now an account manager at Actabl, shares what he's learned about the hotel pre-opening and…
Hospitality Daily PodcastFrom Chaos to Clarity: Using Tech as a Force Multiplier in Your Hotels - Kevin Kelleher [Sponsor Bonus]
In this sponsored episode, Kevin Kelleher, a former hotel leader who is now an account manager at Actabl, shares how technology can help you. Learn more about…
Hospitality Daily PodcastThe Essential Playbook for Hotel Openings (And How to Avoid Costly Mistakes) - Kevin Kelleher
In this episode, Kevin Kelleher, a former hotel leader who is now an account manager at Actabl, shares what he's learned about the hotel pre-opening and…
Hospitality Daily PodcastWhen Hard Work Holds You Back as a Leader - Kevin Kelleher
In this episode, Kevin Kelleher, a former hotel leader who is now an account manager at Actabl, shares a surprising insight about leadership that anyone in…
Hospitality Daily PodcastHotel Leadership Today: Balancing People, Profit, and Product - Kevin Kelleher
In this episode, Kevin Kelleher, a former hotel leader who is now an account manager at Actabl, shares what he's learned about leadership in hospitality…
Hospitality Daily PodcastThe 70% Rule: Why Hospitality Leaders Grow Faster by Stepping Beyond Their Comfort Zone - Kevin Kelleher
In this episode, Kevin Kelleher, a former hotel leader who is now an account manager at Actabl, shares what he's learned about growth in hospitality…