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Can You Scale Personalized Hospitality? Lessons from Nairobi’s Tribe Hotel - Shamim Ehsani
In this episode, Shamim Ehsani, co-founder of Tribe Hotel in Nairobi, shares insights on scaling personalized hospitality by creating operational structures and processes that enable spontaneous hospitality.
More with Shamim:
Breaking the Colonial Mold: How Kenya's Tribe Hotel Sets a New Standard for Luxury Hospitality
How Tribe Hotel’s Staff Created a Guest Experience Program That Showcases the Best of Kenya
This episode is hosted by our guest experience correspondent, Danica Smith, founder of MorningStar GX.
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