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Leading Consistent Excellence in Hospitality - Jannes Sörensen
In this episode, Jannes Sörensen—founder of Kepler Hotel Group and the Kepler International Hospitality Academy, and former General Manager of London’s award-winning Beaumont Hotel—joins our innovation correspondent Matthias Huettebraeuker to discuss what it really takes to lead consistent excellence in hospitality.
Building on yesterday’s conversation about service, Jannes explains why structure, systems, and culture—not endless SOPs—are the foundations that allow great hotels to deliver truly remarkable guest experiences. He shares lessons from his time leading The Beaumont on balancing…
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