Latest / Hospitality Daily Podcast
Why Managing From Your Office is Costing You Money - Craig Poole
In this episode, Craig Poole, a three-time Hilton Connie Award winner and AHLA’s General Manager of the Year, shares why returning to the basics of hospitality starts with leadership presence on the floor. He shares how being visible to guests, employees, and the surrounding community directly impacts revenue, demand, and long-term growth. Craig explains the concept of the “point of impact,” why managing from reports creates blind spots, and how walking lobbies and working banquets unlocked new business opportunities in his hotels.
See more with Craig:
Listen: People are the point of impact…
The skinny
The skinny isn't ready yet — notes appear once the transcript is processed.