Shows / Receivables Podcast | Discussions About Debt Collection
Receivables Podcast | Discussions About Debt Collection
Receivables Podcast brings you honest conversations with industry leaders, innovators, and experts in debt collection, receivables management, and financial services. Hosted by Adam Parks, each episode dives into real-world strategies, compliance insights, emerging technologies, and leadership lessons shaping the future of collections.
Whether you're an agency executive, creditor, vendor, or professional looking to stay ahead of industry trends, Receivables Podcast delivers practical takeaways…
Episodes
Receivables Podcast | Discussions About Debt Collection300 Episodes of Receivables Podcast | Adam Parks with Mark Naiman
What can 300 industry conversations teach someone about business, leadership, and life? For this milestone episode of Receivables Podcast, longtime friend Mark…
Receivables Podcast | Discussions About Debt CollectionDiversifying Beyond Third-Party Collections | Larry Costa | Capital Management Services | Ep. 299
More services don't always mean bigger profits, but they can make a collection agency stronger. Adam Parks welcomes Larry Costa of Capital Management Services…
Receivables Podcast | Discussions About Debt CollectionThe Reality of Debt Collection System Conversion | Jeremy Mapes | Ep. 298
Changing the system is one thing. Deciding what deserves to move with it is another. “King of Data Conversions” Jeremy Mapes joins Adam Parks to break down…
Receivables Podcast | Discussions About Debt CollectionHow Better Data Can Improve Collection Performance |Will Turner, TEC Services Group | Ep. 297
What is the real cost of bad data in debt collection? Will Turner of TEC Services Group joins Adam Parks to unpack how consumer data decay can hurt…
Receivables Podcast | Discussions About Debt CollectionAll About Small Debt Buyer Growth Strategies | Amber Russo | Ep. 296
What can smaller debt buyers do that larger organizations often cannot? Amber Russo of Kino Financial joins Adam Parks to talk about the hands-on side of…
Receivables Podcast | Discussions About Debt CollectionNavigating Commercial Credit and B2B Collections ┃ David Schmidt | Ep. 295
Thinking about expanding into commercial credit and B2B collections? David Schmidt of Trade Credit & Liquidity Management joins Adam Parks to explain what…
Receivables Podcast | Discussions About Debt CollectionHow Collection Agencies Can Use AI Without Losing Control | Pete Klipa | Ep. 294
AI use cases for collection agencies are moving from theory to daily operations. In this episode, Adam Parks talks with Pete Klipa of Harvest Strategy Group…
Receivables Podcast | Discussions About Debt CollectionAI-Powered Collections Without Breaking Compliance | Nir Laznik | Ep. 293
Independent AI compliance oversight is becoming critical as AI agents move from experimentation into everyday collection workflows. Adam Parks sits down with…
Receivables Podcast | Discussions About Debt CollectionHumanizing Bereavement Recovery | Nick Cherry | Ep. 292
When a consumer passes away, how a financial institution responds defines its core values. On this episode of Receivables Podcast, host Adam Parks connects…
Receivables Podcast | Discussions About Debt CollectionBuilding Trust Through Reviews | Joseph Torriere | Ep. 291
In the latest episode of the Receivables Podcast, Adam Parks and Joseph Torriere of Spire Recovery Solutions explain how Google reviews for collection agencies…
Receivables Podcast | Discussions About Debt CollectionWhy Consumers Prefer Digital Debt Resolution | Yale Levy | Ep. 290
In the latest episode of the Receivables Podcast, Adam Parks and Yale R. Levy, Director of Client Development at Solo, discuss the growing role of the digital…
Receivables Podcast | Discussions About Debt CollectionPrivate Student Loan Refinancing for Collection Agencies | Andrew Black | Ep. 289
Private student loan refinancing has become an important tool for collection agencies seeking new ways to resolve defaulted accounts while improving consumer…
Receivables Podcast | Discussions About Debt CollectionHow to Recover Dormant Accounts the Right Way | Dane Mauldin | RNN Group | Ep. 288
In this episode of the Receivables Podcast, Adam Parks sits down with Dane Mauldin, President of RNN Group, to discuss how actionable collection data can…
Receivables Podcast | Discussions About Debt CollectionWhat's Changing in Recovery Strategy as Recovery Rates Decline? | Will Weidman | Ep. 287
Recovery has always been a numbers game. But what happens when the numbers start moving in opposite directions? Delinquencies are climbing, recovery rates are…
Receivables Podcast | Discussions About Debt CollectionWhy People Still Drive Debt Collection Performance | Ep. 286
Is AI in debt collection replacing people or helping build better collectors? Brandon Lane, Executive Vice President at First Credit Services, joins Adam Parks…
Receivables Podcast | Discussions About Debt CollectionThe Consumer Side of AI in Debt Collection | Ep. 285
Consumer AI in receivables is moving from theory to real operational risk. In our latest episode, Adam Parks sits down with Leslie Bender to explore how…
Receivables Podcast | Discussions About Debt CollectionHow Machine Learning Is Transforming Debt Collection Consumer Engagement | Ep. 284
How is machine learning in debt collection changing the future of consumer engagement? In this episode, Adam Parks talks with Ohad Samet, Founder of TrueAccord…
Receivables Podcast | Discussions About Debt CollectionHow AI-Enabled Debt Collection Operations Are Reshaping BPO | Ep. 283
Is AI really changing the future of global BPO strategy for collections? In this episode, Adam Parks sits down with Saket Sahoo of Connect BPS to discuss…
Receivables Podcast | Discussions About Debt CollectionBuilding a Human Powered Digital Collections Model with Jason Hinkle | Ep. 282
Can a digital first collections strategy improve recovery while keeping the human touch? Adam Parks sits down with Jason Hinkle of Shepherd Outsourcing, LLC to…
Receivables Podcast | Discussions About Debt CollectionBest Practices for Testing New Data Sources | Prince Matharu | Ep. 281
How to test new data vendors in debt collection without wasting budget or chasing meaningless hit rates? In this episode of Receivables Podcast, Prince Matharu…
Receivables Podcast | Discussions About Debt CollectionHow AI Context Orchestration Reduces Friction in Collections | Ep. 280
How does AI context orchestration for collections actually work when every consumer interaction happens across different channels? In this episode, Adam Parks…
Receivables Podcast | Discussions About Debt CollectionAdministrative Cost Reviews That Protect Agency Profitability | Tom York & Jason Davis | Ep. 279
Are administrative cost reviews for collection agencies quietly draining your margins? In this episode of the Receivables Podcast, Adam Parks is joined by Tom…
Receivables Podcast | Discussions About Debt CollectionModern Payment Rails for Collection Agencies | Anthony Faldetta | Chris Compton | Eliteserv Inc | Ep. 278
Are your payment rails in receivables management actually protecting your operation or quietly exposing risk? In this episode, host Adam Parks sits down with…
Receivables Podcast | Discussions About Debt CollectionMessaging Strategy for Collections That Carriers Actually Trust | Rick Lang | Ep. 277
Do your text messages reach consumers or get filtered before they ever matter? In this episode, Adam Parks sits down with Rick Lang, President of Pronto…
Receivables Podcast | Discussions About Debt CollectionFrom APIs to Intelligence Layers in Collections AI | Shantanu Gangal | Ep. 276
What does intelligence layer architecture for collections actually mean and why does AI fail without it? In this episode, Adam Parks is joined by Shantanu…
Receivables Podcast | Discussions About Debt CollectionFuture-Proofing Collections With AI Governance | Rob Grafrath, CSS Impact | Ep. 275
Are we actually talking about AI the right way in collections? In this episode, Adam Parks sits down with Rob Grafrath of CSS Impact to unpack artificial…
Receivables Podcast | Discussions About Debt CollectionWhy AI Voice Is Reshaping Collections Operations | Corafone Founders | Ep. 274
What does conversational AI deployment in collections actually look like in production? In this episode, Adam Parks sits down with Aman Mender and Adrian…
Receivables Podcast | Discussions About Debt CollectionOperationalizing Compliance Under RMAI Certification | Sara Woggerman | Ep. 273
RMAI certification audit readiness has moved from best practice to business requirement. In this episode, Adam Parks sits down with Sara Woggerman of ARM…
Receivables Podcast | Discussions About Debt CollectionBest Practices for Legal Collections Management at Scale | 272
Is your litigation driven servicing model built for scale or holding you back? In this episode of the Receivables Podcast, Adam Parks sits down with Gregory…
Receivables Podcast | Discussions About Debt CollectionWhat a New Bill in Congress Means for Collection Attorney Litigation | Ep. 271
What happens when a new bill in Congress aims to fix long-standing regulatory conflicts for collection attorneys? In this episode, Adam Parks sits down with…
Receivables Podcast | Discussions About Debt CollectionLaw Student Exposure to Creditors’ Rights Law | NCBA Outreach Explained | Ep. 270
How do we fix the creditors’ rights attorney pipeline before it becomes a crisis? In this episode, host Adam Parks sits down with Joy Jackson of Faber & Brand…
Receivables Podcast | Discussions About Debt CollectionWorkflow Engineering for Collections at Scale | Ranjan Dharmaraja | Ep. 269
Workflow engineering for collections isn’t about adding another tool: it’s about designing how decisions actually happen at scale. In this episode, host Adam…
Receivables Podcast | Discussions About Debt CollectionEffective Text Messaging Strategies for Debt Collectors | Mark Reinhard | Ep. 268
Are effective text strategies for collections really as simple as high open rates? In this episode, Adam Parks sits down with Mark Reinhard of Concepts2Code…
Receivables Podcast | Discussions About Debt CollectionBridging Sales and Client Services in Collections | Ep. 267
Sales and client services alignment often breaks down after the contract is signed—and that’s where client trust is won or lost. In this episode, Adam Parks…
Receivables Podcast | Discussions About Debt CollectionPreparing for Security Threats: What Collection Agencies Must Fix Now | Ep. 266
How prepared is your agency for preparing for security threats? In this episode, Adam Parks sits down with TransUnion’s Eder Ribeiro to unpack why cyber risk…
Receivables Podcast | Discussions About Debt CollectionThe Real Disconnect Between Debt Relief and Collections Explained | Ep. 265
Why does the disconnect between debt relief and debt collection still shape recovery outcomes? In this episode, Adam Parks sits down with Felix Shipkevich of…
Receivables Podcast | Discussions About Debt CollectionDebt Collection Data Waterfalls: Testing, KPIs, and Continuous Improvement | Ep. 264
What is a debt collection data waterfall, and why should it never be “set it and forget it”? In this episode, Adam Parks talks with Will Turner of TEC Services…
Receivables Podcast | Discussions About Debt CollectionHow Collections Leaders Can Build Stronger Teams with Personality Data | Ep. 263
Are you using hiring strategies based on personality insights to strengthen your team? In this episode, Adam Parks sits down with DJ Perry of Alvaria to talk…
Receivables Podcast | Discussions About Debt CollectionHow to Prepare for the RMAI Conference and Maximize Your 2026 Meetings | Ep. 262
How prepared are you for RMAI annual conference networking this year? In this episode, Adam Parks sat down with Mike Becker, Executive Director of RMAI, to…
Receivables Podcast | Discussions About Debt CollectionHow to Operationalize Collection Tech for Better Results | Ep. 261
Are you working on operationalizing collection technology or planning a system conversion? In this episode, Bob Burnside sits down with Adam Parks to break…
Receivables Podcast | Discussions About Debt CollectionHow Solo Transformed collector–consumer engagement workflows | Ep. 260
How is the evolution of the Solo platform changing how collectors resolve accounts? In this episode, host Adam Parks talks with George Simons of Solo about how…
Receivables Podcast | Discussions About Debt CollectionACA State Guide Compliance Explained ft. Sara Disher Ratliff | Ep. 259
Struggling to keep up with ACA State Guide compliance? In this episode, Adam Parks talks with Sara Disher Ratliff, the Compliance Officer of Meridian Financial…
Receivables Podcast | Discussions About Debt CollectionThe Secret to Scalable Leadership and Employee Engagement in Collections | Ep. 258
How do you manage culture at scale without losing what makes your team special? In this episode, Adam Parks talks with Brian Bowers, Co-Founder and CEO of…
Receivables Podcast | Discussions About Debt CollectionACA Tools Every Compliance Leader Should Be Using | Ep. 257
How can collection agencies stay current on compliance changes without breaking their workflow or budget? In this episode, host Adam Parks sits down with Pam…
Receivables Podcast | Discussions About Debt CollectionLeadership Lessons from Jeremiah Wheeler's book: The Unlikely Executive | Ep. 256
In this powerful episode of the Receivables Podcast, host Adam Parks welcomes Jeremiah Wheeler, President at DRN Data and author of The Unlikely Executive…
Receivables Podcast | Discussions About Debt CollectionHow Ethical Artificial Intelligence Is Changing Collections Forever | Ep. 255
Can ethical artificial intelligence make collections more compliant and more human? In this episode, Adam Parks sits down with Porter Heath Morgan, Partner at…
Receivables Podcast | Discussions About Debt CollectionHow Debt Collection Agencies Benefit From ACA Visionaries Conference | Ep. 254
How can collaboration and professional networking reshape the future of collections? In this episode, host Katalina Dawson sits down with Alison Atkinson and…
Receivables Podcast | Discussions About Debt CollectionHow AI and Data Are Transforming Valuations in Receivables Management | Ep. 253
What’s fueling the M&A boom in the collections industry? In this episode, Adam Parks sits down with Michael Lamm, Co-Founder and Managing Partner of Corporate…
Receivables Podcast | Discussions About Debt CollectionTurning Compliance into a Competitive Advantage with AI | Ep. 252
What happens when AI adoption in collections meets the realities of compliance, leadership, and human change? In this episode, Adam Parks sits down with Sara…
Receivables Podcast | Discussions About Debt CollectionWhy Compliance Still Drives Digital Collections Success | Receivables Podcast | Ep. 251
How does a digital collections strategy evolve when compliance leads the way? In this episode, Adam Parks sits down with John McNamara, Chief Growth Officer at…
Receivables Podcast | Discussions About Debt CollectionUnlocking Actionable Intelligence in Receivables with RNN Group’s Dane Mauldin | Ep. 250
How can actionable intelligence in receivables give collection agencies and debt buyers a real performance edge? In this episode, Adam Parks talks with Dane…
Receivables Podcast | Discussions About Debt CollectionWhy Artificial Intelligence in Debt Collection Is No Longer Optional | Ep. 249
Why is artificial intelligence in debt collection no longer optional? In this episode, host Adam Parks sits down with Anna Burke of Equabli to unpack six…
Receivables Podcast | Discussions About Debt CollectionFrom Compliance to Coding: How ACA Fall Forum 2025 Advances Receivables Innovation | Ep. 248
ACA Fall Forum 2025 is shifting from theory to practice. In this episode of the Receivables Podcast, host Adam Parks is joined by Tim Collins, the SVP, Chief…
Receivables Podcast | Discussions About Debt CollectionShould Medical Debt Be Removed from Credit Reports? Expert Insights | Ep. 247
Should medical debt credit reporting be removed or does it remain essential for lenders? In this episode, host Adam Parks sits down with Dan Smith, President &…
Receivables Podcast | Discussions About Debt CollectionWhy Accurate Credit Reporting Is Essential for Lending Confidence | Ep. 246
Why is the importance of accurate credit reporting more critical than ever? In this episode of Receivables Podcast, I sit down with Dan Smith, CEO of the…
Receivables Podcast | Discussions About Debt CollectionBlockchain, Bots, and Digital Payments | The Future of Receivables Management | Ep. 245
Can AI really transform the future of debt collection? In this episode, host Adam Parks sits down with Rob Grafrath of Grafrath Consulting to explore how AI…
Receivables Podcast | Discussions About Debt CollectionDebt Selling 101 for Creditors | How to Prepare Portfolios for Sale | Ep. 244
Is your debt sales strategy ready for today’s rising charge-offs? In this episode, host Adam Parks sits down with Mellisa Massey of National Credit Adjusters…
Receivables Podcast | Discussions About Debt CollectionFuture of Voice AI in the Collections Industry | Vrinda Gupta, Sequin | Ep. 243
Is the future of AI in the collections industry moving faster than most agencies are ready for? In this episode, Adam Parks sits down with Vrinda Gupta, CEO of…
Receivables Podcast | Discussions About Debt CollectionBuilding Defensible Compliance with Expert Witness Insights | Mark Cavin | Ep. 242
What does it take to stand in court as an expert witness on debt collection topics? In this episode, Adam Park sits down with Mark Cavin of Collection…
Receivables Podcast | Discussions About Debt CollectionWhy Leadership Transition Is Critical for Law Firm Longevity | Ep.241
Why do so many firms struggle with law firm leadership transition strategies? In this episode, I sit down with Brad Council of Slovin & Council, Co. to talk…