Latest / Receivables Podcast | Discussions About Debt Collection
How AI-Enabled Debt Collection Operations Are Reshaping BPO | Ep. 283
Is AI really changing the future of global BPO strategy for collections?
In this episode, Adam Parks sits down with Saket Sahoo of Connect BPS to discuss offshore collections operating models, AI copilot tools for collectors, and why empathy may become the biggest differentiator in modern receivables outsourcing. Saket shares real-world insights on scaling collections operations globally while balancing compliance, customer experience, and evolving FTC concerns around offshore servicing.
If you work in collections, debt buying, or financial services operations, this conversation delivers…
The skinny
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