Latest / Receivables Podcast | Discussions About Debt Collection
Future-Proofing Collections With AI Governance | Rob Grafrath, CSS Impact | Ep. 275
Are we actually talking about AI the right way in collections?
In this episode, Adam Parks sits down with Rob Grafrath of CSS Impact to unpack artificial intelligence terminology in collections and why getting the language wrong leads to real operational and compliance risk.
They dig into ai governance in receivables operations, the difference between large language models vs deterministic systems, and what it really takes to integrate ai into collection management systems responsibly. This conversation is built for executives, debt buyers, compliance leaders, and technology teams who want to…
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