Shows / Receivables Podcast | Discussions About Debt Collection
Receivables Podcast | Discussions About Debt Collection
Receivables Podcast brings you honest conversations with industry leaders, innovators, and experts in debt collection, receivables management, and financial services. Hosted by Adam Parks, each episode dives into real-world strategies, compliance insights, emerging technologies, and leadership lessons shaping the future of collections.
Whether you're an agency executive, creditor, vendor, or professional looking to stay ahead of industry trends, Receivables Podcast delivers practical takeaways…
Episodes
Receivables Podcast | Discussions About Debt CollectionLeveraging Diversification for Economies of Scope in Debt Collections | Ep. 240
Looking for a proven diversification strategy for your collection agency? In this episode, Adam Parks sits down with Larry Costa of Capital Management Services…
Receivables Podcast | Discussions About Debt CollectionDebt Collection Law Firms | Maximizing Value at NCBA Connect 2025 | Ep. 239
Vendor partnerships, law firm efficiency, and secured asset recovery—are you ready for the NCBA Connect Conference 2025? In this episode, I sit down with Tom…
- Receivables Podcast | Discussions About Debt Collection
Credit Issuer Compliance Tools You Should Be Using in 2025 | Ep.238
What’s holding back your oversight strategy—bad tools or unstructured data? In this episode, I’m joined by David Pauken, CEO of Convoke, to unpack how…
Receivables Podcast | Discussions About Debt CollectionHow Women in Consumer Finance Is Redefining Industry Networking | Ep. 237
How does inclusive networking actually work in collections? In this episode, Katalina Dawson sat down with Stephanie Eidelman and Lisa Rozzelle of Women in…
Receivables Podcast | Discussions About Debt CollectionParticipate in the 2025 TransUnion Debt Collection Industry Report | Ep. 236
What’s really driving the shift in debt recovery strategy for 2025? In this episode, Adam Parks sits down with Manny Plasencia from TransUnion to talk about…
Receivables Podcast | Discussions About Debt CollectionHow to Select the Right AI Vendor for Receivables Management | Ep. 235
How do you choose the right AI vendor for your collections strategy—without getting burned? In this episode, I sit down with Scott Hamilton of ARM Tech…
Receivables Podcast | Discussions About Debt CollectionImproving Legal Collections With Smarter Data Utilization | Ep. 234
Ever wonder how top firms actually use data to improve collections? In this episode, I talk with Chuck Pona from Weltman Weinberg & Reis about real-world law…
Receivables Podcast | Discussions About Debt CollectionDigital Collections Transformation with Gordon Beck | Valor Intelligent Processing | Ep. 233
Is digital collections transformation changing your agency’s future? Gordon Beck from Valor Intelligent Processing shares how frictionless payment solutions…
Receivables Podcast | Discussions About Debt CollectionOptimizing the Debt Recovery Funnel: E-Commerce Lessons that Debt Buyers Can Learn from Amazon | Ep. 232
In this episode of Receivables Podcast, host Adam Parks welcomes Kristyn Leffler, VP of Strategy, Integration & Analytics at Resurgent Capital Services, for a…
Receivables Podcast | Discussions About Debt CollectionRMAI Executive Summit 2025 | Mike Becker on Compliance, Networking & Strategy | Ep. 231
Join Adam Parks in this special episode of the Receivables Podcast as he welcomes Mike Becker, Executive Director of the Receivables Management Association…
Receivables Podcast | Discussions About Debt CollectionWhy the ACA International Conference Is a Must-Attend for ARM Professionals | Ep. 230
This episode dives deep into why the ACA International Conference is more than just a gathering—it’s where the future of the ARM industry is shaped. Join host…
Receivables Podcast | Discussions About Debt CollectionThe Smart Creditor’s Guide to Choosing the Right Collection Agency | Connect1 | Ep. 229
Struggling with debt collection agency placement? You’re not alone. In this episode of the Receivables Podcast, industry leader Bob Picone from Connect1 joins…
Receivables Podcast | Discussions About Debt CollectionHow to Build a Future-Proof Compliance Management System | Ep. 228
In this episode of Receivables Podcast, we speak with Irene Hoheusle, President of ARM Compliance Business Solutions, about what it really takes to build a…
Receivables Podcast | Discussions About Debt CollectionCourt Costs vs. Collection Rates | Mastering the Economics of Litigation in Debt Buying | Ep. 227
Court costs vs. collection rates—what’s the real ROI of litigating delinquent accounts? In this episode of Receivables Podcast, host Adam Parks sits down with…
Receivables Podcast | Discussions About Debt CollectionAI Contract Analysis in Debt Collection | How Legal Teams Can Eliminate Bottlenecks | Ep. 226
AI contract analysis in collections is no longer optional—it's essential. In this episode of Receivables Podcast, host Adam Parks speaks with Eric Nevels…
Receivables Podcast | Discussions About Debt CollectionOvercoming the Yelp Effect | Building Digital Trust in Debt Collection | Ep. 225
Online reviews can make or break a collection agency’s reputation. In this episode of Receivables Podcast, Adam Parks interviews Chris Murphy from DebtLink to…
Receivables Podcast | Discussions About Debt CollectionHow to Prepare for ACA Washington Insights 2025 as a Debt Collection Professional | Ep. 224
Go behind the scenes of ACA International’s Washington Insights 2025 in this powerful episode of Receivables Podcast. Join Tim Haag and Jennifer Whipple as…
Receivables Podcast | Discussions About Debt CollectionFrom Data to Dollars: How to Operationalize AI in Debt Collection | Ep. 223
Discover how to operationalize AI in collections with expert insights from Shantanu Gangal, CEO of Prodigal. In this episode, we explore how virtual agents…
Receivables Podcast | Discussions About Debt CollectionThink Buying Licenses Is Easy? The Reality of Debt Collection Acquisitions | Cornerstone Licensing | Ep. 222
Think buying a company gives you automatic debt collection licenses? 🚨Think again. In this episode of the Receivables Podcast, host Adam Parks sits down with…
Receivables Podcast | Discussions About Debt CollectionBuilding AI Confidence in Debt Collections | Mike Walsh, EXL | Ep. 221
What every executive needs to know before investing in AI for collections. In this expert-led episode, Mike Walsh of EXL breaks down the biggest AI pitfalls in…
Receivables Podcast | Discussions About Debt CollectionThe Hidden ROI of Women’s Leadership Events in Financial Services | Ep. 220
Join Adam Parks on the Receivables Podcast for an inspiring conversation with Stephanie Eidelman, founder of Women in Consumer Finance. Learn how this unique…
Receivables Podcast | Discussions About Debt CollectionAre Your Emails Getting Through? | Data Hygiene in Digital Collections | IDI | Ep. 219
Join host Adam Parks on the Receivables Podcast as he welcomes Justin Kalman and Evan Roth from IDI Data for a deep dive into how data hygiene in digital…
Receivables Podcast | Discussions About Debt CollectionAccountability in Action | Jeremiah Wheeler on Debt Collection Leadership | Ep. 218
Join Adam Parks on the Receivables Podcast for a powerful conversation with Jeremiah Wheeler, executive at DRN Data and leadership expert in the recovery…
Receivables Podcast | Discussions About Debt CollectionOptimizing Debt Collection Through Analytics | NCA Insights | Ep. 217
Join Adam Parks as he explores Optimizing Debt Collection Through Analytics with Jack Mahoney, Director of Analytics at National Credit Adjusters. Jack shares…
Receivables Podcast | Discussions About Debt CollectionTeaching Financial Responsibility | How Debt Collectors Can Drive Positive Change | Ep. 216
Join Adam Parks on the Receivables Podcast for an insightful conversation with Courtney Reynaud, President of Creditors Bureau. Discover how the CAC…
Receivables Podcast | Discussions About Debt CollectionCybersecurity & Risk Forum | Why Every Debt Collection Professional Must Attend | Ep. 215
🔐Cyber threats are evolving—how prepared is your collection agency? In this critical episode of Receivables Podcast, Tim Collins & Jennifer Whipple uncover the…
Receivables Podcast | Discussions About Debt CollectionLeadership Transition Secrets | Succession Planning for Debt Collection Firms | Ep. 214
🚀 Preparing Your Business for Life Changes is critical for firm stability and growth. In this episode, Adam Parks interviews Randy Slovin from Slovin & Council…
Receivables Podcast | Discussions About Debt CollectionFrom Collector to Leader | How to Elevate Your Career in Debt Collection | Ep. 213
Join Adam Parks on the Receivables Podcast for an exclusive discussion with Debra Ciskey, a leading compliance expert in debt collection. Discover the key…
Receivables Podcast | Discussions About Debt CollectionHow the NCBA Executive Experience 2025 Elevates Creditor's Rights Attorneys | Ep. 212
On this episode of the Receivables Podcast, Adam Parks interviews Sarena Gaylor of the National Creditors Bar Association (NCBA) about the upcoming NCBA…
Receivables Podcast | Discussions About Debt CollectionRevolutionizing Debt Collection | The Power of Self-Service Portals | Ep. 211
"Join Adam Parks on the Receivables Podcast for an engaging conversation with Mark Reinhard, CEO of Concepts2Code. This episode dives into the transformative…
Receivables Podcast | Discussions About Debt CollectionRMAI Membership Unlocked | How Debt Buyers Can Maximize Their Involvement | Ep. 210
Maximize Your RMAI Membership | Expert Strategies for Debt Buyers Join Adam Parks on Receivables Podcast as he sits down with Andrew Roskam (AcctCorp…
Receivables Podcast | Discussions About Debt CollectionGlobal BPO Services in Debt Collection | Trends, Benefits & Best Practices | Ep. 209
Join Adam Parks on the Receivables Podcast for an expert conversation with Hans Zachnar, Chief Technology & Innovation Officer at Nutun. In this episode, they…
Receivables Podcast | Discussions About Debt CollectionInside the 2024 TransUnion Report | Key Debt Collection Insights & Predictions | Ep. 208
Join Adam Parks on the Receivables Podcast for an exclusive breakdown of the 2024 TransUnion Report with Manny Plasencia (TransUnion) & Mark Naiman (Debt…
Receivables Podcast | Discussions About Debt CollectionLegal Outsourcing for Debt Buyers | Insights from Velocity Investments | Ep. 207
Want to optimize your debt collection litigation strategy? Join Adam Parks on Receivables Podcast for an in-depth conversation with Rebekah Henderson of…
Receivables Podcast | Discussions About Debt CollectionRevolutionizing Debt Collection with Voice Generative AI | Kompato’s Justin Miller & Nguyen Nguyen | Ep. 206
Explore the cutting-edge potential of artificial intelligence in financial services on Receivables Podcast. Adam Parks hosts Kompato’s Justin Miller and Nguyen…
Receivables Podcast | Discussions About Debt CollectionUnderstanding Debt Buyer Insurance: RMAI Certification Insights with John Bedard | Ep 205
Join Adam Parks on the Receivables Podcast for an engaging discussion with John Bedard, attorney at Bedard Law Group. This episode dives into how the RMAI…
Receivables Podcast | Discussions About Debt CollectionDebt Collection Strategies for a Digital-First Era with Brian Bowers of Financial Recovery Services | Ep 204
Don’t miss this must-hear episode! Adam Parks sits down with Brian Bowers, a seasoned expert in debt recovery, to discuss the future of third-party debt…
Receivables Podcast | Discussions About Debt CollectionHow eMatrix Training is Modernizing Debt Collection | 5 Strategies with Jodie Bedoya | Ep 203
Join Adam Parks on the Receivables Podcast as he hosts Jodie Bedoya, founder of eMatrix Training. Learn how eMatrix is transforming debt collection training…
Receivables Podcast | Discussions About Debt CollectionUnlock Small Debt Buyer Strategies with Andrew Roskam from Acctcorp International, Inc | Ep 202
Adam Parks welcomes Andrew Roskam, President of eAcctcorp International, to explore strategies for small debt buyers. Learn proven networking techniques, tips…
Receivables Podcast | Discussions About Debt CollectionDebtLink | Chris Murphy aka Santa: Managing the Busy Season with AI & Outsourcing | Ep 201
Tune in for a chat with the jolly guy from the North Pole (who alter egos as Chris Murphy at Debt Link) about BPOs, AI, and managing the busy season. Happy…
Receivables Podcast | Discussions About Debt CollectionThe Bureaus, Inc. | Marian Sangalang on Selecting Debt Buyer Software | Ep 200
Tune in for a chat with Marian Sangalang, Vice President at The Bureaus, Inc. Marian shares experienced advice for managing big technology projects and the…
Receivables Podcast | Discussions About Debt CollectionARM Compliance Business Solutions | Debra Ciskey talks Debt Collection Diversification | Ep 199
Tune in for a chat with Debra Ciskey, Senior Compliance Advisor at ARM Compliance Business Solutions, about the challenges and questions collection agencies…
Receivables Podcast | Discussions About Debt CollectionThe Bureaus, Inc. | Lorenzo Alcantar: Personality Assessments for Finding the Right Fit | Ep 198
Tune in for a chat with Lorenzo Alcantar, Director of Performance Management at The Bureaus, Inc., about the Rainmaker Assessment. Hear about the purpose and…
Receivables Podcast | Discussions About Debt CollectionYrefy, LLC | Dan Parks on Student Loan Refinancing & Student Loan Options | Ep 197
Tune in for a chat with Dan Parks, EVP at Yrefy, LLC, about federal student loan options, insights on refinancing, repayment challenges for private student…
Receivables Podcast | Discussions About Debt CollectionACA Intl. - Cybersecurity Collective | Sameer Maini, Jonathan Goldberger, Chanh Nguyen | Ep 196
Cybersecurity is the biggest threat for businesses today. Thankfully, there are resources to help. The ACA Cybersecurity Collective connects cybersecurity…
Receivables Podcast | Discussions About Debt CollectionReceivables Management Association Intl. (RMAI) | Mike Becker: New Executive Director | Ep 195
Tune in for a chat with Mike Becker, the new Executive Director of Receivables Management Association International. Mike talks about participation in the…
Receivables Podcast | Discussions About Debt CollectionBarron & Newburger, P.C. | Mitchell Williamson: Settlement Negotiations | Ep 194
Tune in for a chat with Mitchell Williamson, Of Counsel at Barron & Newburger, P.C., about lessons learned in the world of legal collections. Mitch shares…
Receivables Podcast | Discussions About Debt CollectionNational Credit Adjusters | John Nokes on Applying AI in Receivables Management | Ep 193
Tune in for a chat with John Nokes, Chief Information Officer at National Credit Adjusters, about applying AI in receivables management. Hear about building…
Receivables Podcast | Discussions About Debt CollectionACA International | Tim Haag & Mindy Chumbley look ahead at ACA Visionaries & Fall Forum | Ep 192
Tune in for a chat with Tim Haag and Mindy Chumbley, President and Board Member of ACA International, about the upcoming #ACAVisionaries and #ACAFallForum…
Receivables Podcast | Discussions About Debt CollectionARM Compliance Business Solutions | Sara Woggerman talks AI from a Compliance Perspective | Ep 191
Tune in for a chat with Sara Woggerman, President of ARM Compliance Business Solutions, about the implementation of “AI” (more specifically, machine learning…
Receivables Podcast | Discussions About Debt CollectionNational Creditors Bar Association (NCBA) | Barbara Nilsen & Sarena Gaylor talk NCBA Connect 2024 | Ep 190
Tune in for a chat with Barbara Nilsen, President of National Creditors Bar Association and Sarena Gaylor, Board Member of NCBA and New Orleans native about…
Receivables Podcast | Discussions About Debt CollectionMidlands Credit Management | Jessica James on Maximizing Data Management | Ep 189
Tune in for a chat with Jessica James, Senior Performance Manager at Midland Credit Management, about data sets & operations, the challenge of various KPIs…
Receivables Podcast | Discussions About Debt CollectionACA International Members Discuss Risk Mitigation Programs & Reducing Insurance Premiums | Ep 188
Tune in for a chat with ACA International members David Schultz, David Williams, and John Bedard about Cyber, E&O, and other types of insurance necessary for…
Receivables Podcast | Discussions About Debt CollectionLandmark Strategy Group | Don DiGiacomo on Credit Union Debt Sales & Debt Sales Compliance | Ep 187
Tune in for a chat with Don DiGiacomo, Director of Compliance at Landmark Strategy Group. From the experienced lens of credit union debt sales and debt sales…
Receivables Podcast | Discussions About Debt CollectionNational Creditors Bar Association (NCBA) | Eleanor Tami on the Benefits of NCBA Membership | Ep 186
Tune in for a chat with Eleanor Tami, Attorney & Shareholder at Gordon, Aylworth, & Tami, P.C., about her National Creditors Bar Association membership. Tami…
Receivables Podcast | Discussions About Debt CollectionCredTech Consulting LLC | Susan Richards on the Art of Receivables Consultancy | Ep 185
Tune in for a chat with Susan Richards, Founder & CEO at CredTech Consulting LLC, about project-oriented consulting in the receivables industry and the art of…
Receivables Podcast | Discussions About Debt CollectionTransUnion | Dan Simmons on the State of the Receivables Economy 2024 | Ep 184
Tune in for a chat with Dan Simmons, Sr. Director of Consulting - Financial Services at TransUnion. Dan covers recent origination and delinquency trends in…
Receivables Podcast | Discussions About Debt CollectionCollaborationRoom.ai | Jason Hiland talks about supporting a remote call center workforce | Ep 183
Tune in for a chat with Jason Hiland, EVP of Sales at CollaborationRoom.ai, about facial recognition technology for supporting remote call center workforces…
Receivables Podcast | Discussions About Debt CollectionLatitude by Genesys, TEC Services Group | Rob Fite on Successful Technology Implementations | Ep 181
Tune in for a chat with Robert Fite, Senior Sales Consultant at TEC Services Group with a focus on the Latitude by Genesys solution. Rob covers resources for…
Receivables Podcast | Discussions About Debt CollectionZiZo Technologies, Inc. | Jimmy Chebat: Gamification and Employee Engagement in Collections | Ep 182
Tune in for a chat with Jimmy Chebat, Founder at ZiZo Technologies, Inc., about ways to incentivize employee engagement, build trust, and create data-driven…