Latest / Receivables Podcast | Discussions About Debt Collection
How to Operationalize Collection Tech for Better Results | Ep. 261
Are you working on operationalizing collection technology or planning a system conversion?
In this episode, Bob Burnside sits down with Adam Parks to break down what actually drives successful implementations. Bob shares lessons from 35+ years in collections, ranging from building legal and pre-legal departments to managing IT security, PCI, and ISO certification. He explains why teams resist change, how to earn buy-in, and why new systems fail when agencies try to rebuild old workflows.
Bob also details his hands-on training approach: “show, practice, review,” combined with documentation and…
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