Shows / Comms Coach Podcast
Comms Coach Podcast
Welcome to Comms Coach, the podcast that delves deep into the world of training and quality assurance for 9-1-1. Your host, Lori Henricksen, is a veteran in the field with more than 30 years experience as a dispatcher, trainer and high school teacher who started one of the country's first 9-1-1 Dispatch programs for High School students in Las Vegas, Nevada. In each episode, a lineup of expert guests dive into the critical aspects of emergency communications training, quality assurance and…
Episodes
Comms Coach PodcastSeason 4 Episode 1: Developing the Whole 9-1-1 Professional with Matthew Harwell
CommsCoach Podcast S4E1: Developing the Whole 9-1-1 Professional What does it take to develop a 9-1-1 professional beyond policies, procedures, and technical…
Comms Coach PodcastSeason 3 Episode 6: Don't Wait for the Application: Recruiting 9-1-1 Before Graduation, with Tara Vann
What if the next generation of 9-1-1 telecommunicators started learning the job before they ever filled out an application? In this episode, Lori Henricksen…
Comms Coach PodcastSeason 3 Episode 5: Building the Career You Want with guest Lily Uranga
What does it actually take to go from student to supervisor in the 9-1-1 industry? In this episode of the CommsCoach Podcast, host Lori Henricksen sits down…
- Comms Coach Podcast
Season 3 Episode 4: Benefits of Professional Organizations with guest Lee Ann Magoski
In this episode of the CommsCoach Podcast, host Lori Henricksen sits down with Lee Ann Magoski, Director of Emergency Communications for Monterey County, to…
- Comms Coach Podcast
Season 3 Episode 3: GovWorx Education Team
Most people think they understand 911. They know someone picks up. What they don't know is everything that happens in the seconds after—and that gap, it turns…
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Season 3 Episode 2: Teresa Burgamy
What if you could hand a high schooler a headset, put them in a simulated 911 center, and watch the moment they realize this job is nothing like they imagined?…
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Season 3 Episode 1: Tipi Brookins
Pizza parties and themed dress-up days aren't a wellness program. And in this episode, host Lori Henricksen sits down with Tipi Brookins—Chief of Public Safety…
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Season 2 Episode 6: Whitney Moore, Branding in 9-1-1
Most 911 centers never think about branding. Whitney Moore thinks that's a mistake—and this episode might just change your mind too. Host Lori Henricksen sits…
Comms Coach PodcastSeason 2 Episode 5: Eric Guerrero, From Classroom to Command Center
What if the 911 dispatcher who takes your call tomorrow started learning the job in high school? In this episode, host Lori Henricksen sits down with Eric…
Comms Coach PodcastSeason 2 Episode 4 Jessica Lindley - Breaking Barriers in Public Safety
Someone told Jessica Lindley she couldn't be a 911 dispatcher. She's been proving them wrong ever since. In this episode, host Lori Henricksen sits down with…
Comms Coach PodcastSeason 2 Episode 3 Steve Sutton The Power of Positivity
What does it actually cost a 911 center when the culture is toxic—and who's responsible for fixing it? In this episode, host Lori Henricksen sits down with…
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Season 2 Episode 2 Kimberly Govea - Boost Your Training
What if the secret to better 911 training didn't require a bigger budget—just a little more creativity and a genuine commitment to doing the job well? In this…
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Season 2 Episode 1 Cassie Sexton CIT and Dispatcher Wellness
What happens when the person trained to help everyone else in crisis has been quietly falling apart themselves—and what does it take to come back from that? In…
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Season 1 Episode 6 Erika Lakey, "Those 911 Girls"
What does it look like to chase excellence in a 911 center without letting the pursuit of perfection get in the way? In this episode, host Lori Henricksen sits…
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Season 1 Episode 5 Samantha Hawkins - The Traveling Trainer
What separates a 911 center that's just getting by from one that's genuinely excellent—and how do you close that gap? In this episode, host Lori Henricksen…
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Season 1 Episode 4 Tina DeCola - Training and Peer Support
What happens to the people who take the hardest calls—and who's there for them when the headset comes off? In this episode, host Lori Henricksen sits down with…
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Season 1 Episode 3 Kris Nichols - The CTO
What does it actually mean to be a great CTO—and why does it matter so much more than most people realize? In this episode, host Lori Henricksen sits down with…
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Season 1 Episode 2 Halcyon Frank
How did someone "accidentally" fall into 911 dispatch and end up becoming one of its most passionate advocates for professional development? In this episode…
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Season 1 Episode 1 Wendy Lotman
What does it really take to excel behind the headset—and what does it take to build a team of people who can? In this episode, host Lori Henricksen sits down…