Season 1 Episode 2 Halcyon Frank
How did someone "accidentally" fall into 911 dispatch and end up becoming one of its most passionate advocates for professional development? In this episode, host Lori Henricksen sits down with Halcyon Frank, Director of Training and Development for the Denise Amber Lee Foundation, for a conversation that challenges how the industry thinks about continuing dispatcher education.
Halcyon's path into dispatch training wasn't exactly planned, but it shaped a perspective that's hard to argue with: 911 is a true public safety career, and it deserves to be treated like one. She and Laurie get honest…
The skinny
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