Season 3 Episode 5: Building the Career You Want with guest Lily Uranga
What does it actually take to go from student to supervisor in the 9-1-1 industry? In this episode of the CommsCoach Podcast, host Lori Henricksen sits down with Lily Uranga, a fire communications supervisor whose career she has watched unfold since Lily was a student in the emergency telecommunications program at Veterans Tribute Career and Technical Academy in Las Vegas, Nevada.
Lily's path into dispatch was not a straight line. She spent time in the hospitality industry before returning to 9-1-1 nearly a decade ago, starting as a frontline communication specialist, advancing to shift…
The skinny
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