Season 1 Episode 5 Samantha Hawkins - The Traveling Trainer
What separates a 911 center that's just getting by from one that's genuinely excellent—and how do you close that gap? In this episode, host Lori Henricksen sits down with Samantha Hawkins, a nationally recognized 911 trainer and QA evaluator with Motivations, to dig into what a real quality assurance program looks like in emergency communications and why it might be the most underutilized tool in the industry.
Samantha's path from Cobb County Department of Emergency Communications in metro Atlanta to her current role as a PSAP professional trainer, traveling dispatcher, and QA evaluator gives…
The skinny
The skinny isn't ready yet — notes appear once the transcript is processed.