Season 2 Episode 3 Steve Sutton The Power of Positivity
What does it actually cost a 911 center when the culture is toxic—and who's responsible for fixing it? In this episode, host Lori Henricksen sits down with Steve Sutton, a public safety professional with over 30 years across fire, EMS, corrections, and 911 communications, for a candid conversation about what it takes to build a comm center where people actually want to show up.
Steve and Lori don't sugarcoat the reality. Chronic understaffing, mandatory overtime, cliques that make new hires feel like outsiders, and a job where you pour everything into calls and almost never hear how they…
The skinny
The skinny isn't ready yet — notes appear once the transcript is processed.