Season 4 Episode 1: Developing the Whole 9-1-1 Professional with Matthew Harwell
CommsCoach Podcast S4E1: Developing the Whole 9-1-1 Professional
What does it take to develop a 9-1-1 professional beyond policies, procedures, and technical skills? In the Season 4 premiere of the CommsCoach Podcast, host Lori Henricksen, Vice President of 9-1-1 Education at GovWorx, talks with Matthew Harwell, a 9-1-1 manager, community college dispatch instructor, and doctoral student in organizational performance and change.
Matt shares how he nearly resigned during training, and how one director’s decision to invest in him shaped his approach to leadership. Together, Lori and Matt…
The skinny
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