Shows / Humanizing Healthcare
Humanizing Healthcare
Humanizing Healthcare is dedicated to sharing insights and best practices to make healthcare more human and fulfilling for all. With healthcare innovators and thought-leaders, we discuss how to better support everyone in the healthcare ecosystem: clinicians, patients, families, and the broader care team, to deliver experiences and outcomes that inspire lasting relationships.
Episodes
Humanizing HealthcareApplying Social Science to Improve Patient Experiences at Mayo Clinic
What if some of the most important drivers of patient experience are missing from traditional healthcare surveys? In this episode of Humanizing Healthcare…
Humanizing HealthcareTurning Patient Experience Into Meaningful Change
In this episode of Humanizing Healthcare, Chris Malone talks with Steve Meth, Vice President and Chief Patient Experience Officer at Johns Hopkins Medicine…
Humanizing HealthcareThe Power of Relationships in Humanizing Healthcare
In this episode of Humanizing Healthcare, we sit down with Michelle Brady, Director of Patient Experience and Relationship-Based Care at MyMichigan Health, to…
Humanizing HealthcareThe Ripple Effect & Restoring Humanity in Healthcare
In this episode of Humanizing Healthcare, we sit down with Dr. Todd Otten—board-certified family physician, co-author of Ripple of Change, and Executive…
Humanizing HealthcareReducing Friction in Healthcare Experiences I Jennifer Carron
In this episode, we talk with Jennifer Carron, Patient Experience Officer at BJC HealthCare about reveals how one of the Midwest's largest health systems is…
Humanizing HealthcareThe Future of Human Experience in Healthcare | Jason Wolf
In this episode of Humanizing Healthcare, we sit down with Jason Wolf, President and CEO of the Beryl Institute, to mark three years of the podcast and take…
Humanizing HealthcareHumanizing Healthcare at Scale at CommonSpirit Health | Camille Haycock
In this episode of Humanizing Healthcare, we speak with Camille Haycock— Senior Vice President and Chief Patient Experience Officer at CommonSpirit Health —…
Humanizing HealthcareWhat Healthcare Leaders Miss When They've Never Been the Patient | Stephanie Abbott
In this episode of Humanizing Healthcare, we speak with Stephanie Abbott — author, speaker, and former Chief Experience Officer — about what healthcare leaders…
Humanizing HealthcareAdopting Patient-Centered Outcome Measures with ICHOM CEO Jennifer Bright
In this episode of Humanizing Healthcare, we speak with Jennifer Bright, CEO of International Consortium for Health Outcomes Measurement (ICHOM), about what…
Humanizing HealthcareDelivering Person-Centered Care at Pacifica Salud w/ Rafael Cohen
We are pleased to share a new episode of Humanizing Healthcare featuring Rafael Cohen, Chief Executive Officer at Pacifica Salud Hospitals. In this…
Humanizing HealthcarePatient Experience Agility: Preparing for Disruption & Change w/ Dwight McBee
Dwight McBee is back for round two on the Humanizing Healthcare podcast, and we can assure you that you'll want to hear what he’s been up to. As Chief…
Humanizing HealthcareTransforming Hospitals With Patient & Family Advisory Councils w/ Barbara Lewis
How do we make sure hospitals are truly listening to the people they serve? In this episode, I am joined by Jill Adolphe from Planetree to talk to Barbara…
Humanizing HealthcareLaughing in the Face of Illness w/Jeremie Saunders
In this Humanizing Healthcare Live episode, we talk with Jeremie Saunders, Patient Advocate and C-Founder of the SickBoy podcast, about Laughing in the Face of…
Humanizing HealthcareThe Urgency of Connective Labor & Human Value in the Age of AI w/ Allison Pugh
In this Humanizing Healthcare Live episode, we talk with Allsion Pugh, Professor of Sociology at Johns Hopkins University, about how the Urgency of Connective…
Humanizing HealthcareAdvocating for Patient Centered Care Through Health Equity w/ Edison Bond
In this Humanizing Healthcare Live episode, we talk with Edison Bond, Chief Experience Officer at Episcopal Health Services, about how they Advocate for…
Humanizing HealthcareWhat's Next for Patient Experience: Trends, Evidence & Inspiration w/ Dr. Laura Cooley
In this episode of Humanizing Healthcare, I had the pleasure of chatting with Dr. Laura Cooley, Editor-in-Chief of the Journal of Patient Experience. If you…
Humanizing HealthcareElevating Patient Access & Experiences With AI w/ Lisa Griffin
I am so pleased to introduce Lisa Griffin, the Chief Consumer Officer at University Hospitals. In this role, she leads the organization’s commitment to…
Humanizing HealthcareNew Innovations in Delivering Person-Centered Eldercare w/ Susan Ryan
What if nursing homes felt more like real homes and actually improved lives? In this episode, we talk with Susan Ryan, CEO of the Center for Innovation, about…
Humanizing HealthcareThe Evolution & Importance of Trust in Healthcare w/ Jennifer Baron
What does it take to rebuild trust in healthcare, especially after it took a hit during the pandemic? In this episode, we talk with Jennifer Baron, Chief…
Humanizing HealthcareConnecting Care to Higher Purpose at Prime Healthcare w/ Amy Searls
What makes healthcare personal, even in large, fast-growing systems? It’s the power of human connection. In this episode, Amy Searls, Chief Experience Officer…
Humanizing HealthcareDelivering Donor Experiences That Save Lives at New York Blood Center w/ Adrian David
What motivates blood donors to give part of themselves for nothing in return, and what can they teach us about human connection and empathy? In this episode…
Humanizing HealthcareWelcome to Humanizing Healthcare Podcast
Humanizing Healthcare is dedicated to sharing insights and best practices to make healthcare more human and fulfilling for all. With healthcare innovators and…
Humanizing HealthcareDelivering Person-Centered Care at The Johns Hopkins Hospital w/ Dr. Redonda Miller
Over the last few decades, healthcare has become more transactional and impersonal, but there is still hope for delivering truly person-centered care. In this…
Humanizing HealthcareDelivering Compassionate & Reliable Care Experiences The BAYADA Way w/ Mark Baiada
For decades, the healthcare industry has increasingly been perceived as a profit-driven enterprise, often overshadowing the fundamental values of compassion…
Humanizing HealthcareBuilding Trusting Patient Relationships at Mayo Clinic Healthcare w/ Dr. Susie Kane
Navigating the healthcare system can feel daunting. From confusing jargon to impersonal encounters, many patients feel lost and overwhelmed. It’s easy for them…
Humanizing HealthcareFrom Zero to AI: Practical Approaches to AI for Healthcare w/ Gianluca Mauro
Is AI the key to solving healthcare’s biggest challenges? Imagine a world where healthcare is more accessible, less expensive, and far more personalized. It…
Humanizing HealthcareHow Generative AI is Saving Lives in Healthcare w/ Dr. Robert Pearl
Generative AI is transforming healthcare, empowering patients and clinicians to collaborate like never before. In this episode, Chris Malone speaks with Dr…
Humanizing HealthcarePatient Experience Insights from NewYork-Presbyterian Hospital w/ Rick Evans
Is healthcare ready to embrace rapid change? In this episode of Humanizing Healthcare, Rick Evans, the Chief Experience Officer at NewYork-Presbyterian…
Humanizing HealthcareImproving Non-Clinical Caregiver Engagement w/ Dr. Seanna-Kaye Denham Wilks
In this episode, we talk with Dr. Seanna-Kaye Denham Wilks, Chief Experience Officer at Kings County Hospital, about how they are improving non-clinical…
Humanizing HealthcareCo-Designing the Best Retreats for Better Person-Centered Care w/ Melisa Serventi
In this episode, we talk with Melisa Serventi, Chief Nursing Officer at Banner Page Hospital, about how they are achieving long-term goals and driving annual…
Humanizing HealthcareWhat Healthcare Needs Now: Frontline First w/ Dr. Tom Speigel
In this episode, we talk with Dr. Tom Speigel, System Chief Quality Officer at University of Chicago Medicine, about how they are improving clinical outcomes…
Humanizing HealthcareTransforming Care Experiences With Technology at Community Health Network w/ Dr. Patrick McGill
What’s the future of personalized healthcare? In this episode, Dr. Patrick McGill, Chief Transformation Officer at Community Health Network, shares how his…
Humanizing HealthcareLinking Patient Experience to High Performance at Kaiser Permanente w/ Lawrence Hamilton
Imagine a healthcare system where technology improves outcomes and strengthens the relationships between doctors and patients. That’s not a distant dream—it’s…
Humanizing HealthcareBuilding a Culture of Patient Experience Excellence at Northwell Health w/ Sven Gierlinger
The need for trusting patient relationships has never been greater. Healthcare as an industry has a lot to learn from industries such as hospitality, which…
Humanizing HealthcareTransforming Care from Industrial to Deeply Human w/ Dr. Victor Montori
The healthcare system can often feel impersonal and cold. Patients are shuffled through appointments, clinicians struggle with burnout, and the focus seems to…
Humanizing HealthcareTransforming Patient & Care Provider Experiences at Penn Medicine w/ Kevin Mahoney
At times, the healthcare industry seems to have become impersonal and focused more on efficiency than empathy. In this episode of Humanizing Healthcare, Chris…
Humanizing HealthcareListening to Caregivers & Elevating Their Voices w/ Dr. Shannon Phillips
In this episode, we talk with Dr. Shannon Phillips, Chief Health Officer at Joyous, about listening to caregivers – not just for their sake, but to improve…
Humanizing HealthcareHow Patient Experiences & Relationships Impact Quality Outcomes w/ Dr. Dana Safran
In this episode, we talk with Dr. Dana Safran, President & CEO at National Quality Forum, about her groundbreaking work on the importance of patient-clinician…
Humanizing HealthcarePatient & Caregiver Experience Insights from Qualtrics’ Dr. Adrienne Boissy
In this episode, we talk with Dr. Adrienne Boissy, Chief Medical Officer at Qualtrics, about the delicate balance of personal and professional life in…
Humanizing HealthcareInsights from the Cleveland Clinic Culture of Care and Engagement w/ Dr. Leslie Jurecko
In this episode, we talk with Dr. Leslie Jurecko, Chief Safety, Quality & Experience Officer at Cleveland Clinic, about the safety, quality, and experience…
Humanizing HealthcareDelivering Person-Centered Care One Moment at a Time w/ Doug Johnson
In this episode, we talk with Doug Johnson, Patient Experience Officer at Endeavor Health, about how they are Delivering Person-Centered Care One Moment at a…
Humanizing HealthcareHow Baystate Health is Building Trust Through Transparency w/ Dr. Doug Salvador
In this episode, we talk with Dr. Doug Salvador, Chief Quality Officer at Baystate Health, to hear how they are Building Trust Through Transparency to create…
Humanizing HealthcareHow Virtua Health is HeartWiring What Matters for Patients & Care Providers w/ Dr. Reg Blaber
In this episode, we talk with Dr. Reg Blaber, EVP and Chief Clinical Officer at Virtua Health, joined us to discuss the journey of Virtua Health in championing…
Humanizing HealthcareHow Herself Health is Transforming Primary Care for Women 65+ w/ Dr. Kendell Cannon
We had the privilege of chatting with Dr. Kendell Cannon, the Chief Medical Officer at Herself Health, in a recent interview to discuss the importance of…
Humanizing HealthcareHow AHN Jefferson Hospital Improved ER Performance During & After COVID w/ Joy Peters
In this episode, we talk with Joy Peters, Chief Nursing Officer at Allegheny Health Network's Jefferson Hospital about how their Emergency Department has…
Humanizing HealthcareHow Jefferson Health is Elevating Experiences Through Health Equity & AI w/ Dwight McBee
In this episode, we talk with Dwight McBee, Clinical Health Equity and Chief Experience Officer at Jefferson Health, about how Jefferson is elevating…
Humanizing HealthcareHow NRC Health is Bringing Human Understanding to Healthcare w/ Dr. Greg Makoul
In this episode, we talk with Dr. Greg Makoul, Chief Transformation Officer at NRC Health. He explains their focus on Human Understanding and how's…
Humanizing HealthcareHow Mayo Clinic is Humanizing Healthcare For All w/ Dr. Tom Howell
In this episode of Humanizing Healthcare, we talk with Dr. Thomas Howell, Asst. Medical Director of Patient Experience at Mayo Clinic. He shares insights on…