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Patient Experience Agility: Preparing for Disruption & Change w/ Dwight McBee
Dwight McBee is back for round two on the Humanizing Healthcare podcast, and we can assure you that you'll want to hear what he’s been up to.
As Chief Experience Officer at RWJBarnabas Health, Dwight is leading some seriously bold work around making care more compassionate, more responsive, and more human.
We discuss how he’s helping an entire health system listen in real time, how he views AI as a tool, and why the small, everyday moments are often the ones that matter most.
Dwight shares the strategies that his team is using to make change last, why flashy new initiatives can be a trap, and…
The skinny
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