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What's Next for Patient Experience: Trends, Evidence & Inspiration w/ Dr. Laura Cooley
In this episode of Humanizing Healthcare, I had the pleasure of chatting with Dr. Laura Cooley, Editor-in-Chief of the Journal of Patient Experience.
If you care about making healthcare feel more personal and not like you’re just part of a system, you’re going to love this conversation.
We discussed what it means to humanize care in a time when AI and tech are rapidly changing everything. AI can be a force for authentic interaction.
She also gave us a behind-the-scenes look at how her journal is evolving to include patient stories and industry insights that make the data feel human.
We talked…
The skinny
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