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Turning Patient Experience Into Meaningful Change
In this episode of Humanizing Healthcare, Chris Malone talks with Steve Meth, Vice President and Chief Patient Experience Officer at Johns Hopkins Medicine, about how healthcare organizations can listen more effectively to patients and families and turn those insights into meaningful improvements in care.
Steve’s path to patient experience began with seeing firsthand what can happen when communication, coordination and trust break down. Those experiences ultimately led him from law into healthcare, where he has spent his career working to prevent harm and strengthen connections among…
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