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The Future of Human Experience in Healthcare | Jason Wolf
In this episode of Humanizing Healthcare, we sit down with Jason Wolf, President and CEO of the Beryl Institute, to mark three years of the podcast and take stock of where the patient experience movement stands.
Jason founded the Beryl Institute in 2010 with a simple belief: that if healthcare leaders had a safe, neutral space to share ideas honestly, the whole field would get better. Sixteen years and 85,000 engaged members across 85 countries later, that bet has paid off.
In this conversation, he breaks down how the definition of "experience" has evolved from patient satisfaction scores to…
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