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Applying Social Science to Improve Patient Experiences at Mayo Clinic
What if some of the most important drivers of patient experience are missing from traditional healthcare surveys?
In this episode of Humanizing Healthcare, host Chris Malone welcomes Laurie Wilshusen and Heidi Stehr of Mayo Clinic to discuss how Mayo Clinic and Fidelum Health collaborated to apply the social science of warmth and competence to better understand patient emotions, perceptions and relationships.
Drawing on research involving more than 21,000 Mayo Clinic patients, Laurie explains why high patient satisfaction and recommendation scores do not necessarily translate into strong…
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