Shows / Hospitality Mavericks Podcast Show
Hospitality Mavericks Podcast Show
We wanted to show there was another way to build and lead businesses. So Hospitality Mavericks was born. We wanted to gather together the world’s Mavericks who do things differently from the norm. They are leaders from all walks of life who have shown and proven that there is a better way forward without cashing out on their values; ripping off their people, community and planet. That was over ten years ago. Since then we've worked with and interviewed more than 200 leaders, thinkers and…
Episodes
Hospitality Mavericks Podcast Show#335 Jon Sargent Chief Executive Officer at Kanned Heat Kitchen - Engineering Better Systems for Kitchen Mental Health
In this episode, Michael and Jon discuss burnout and mental health in the restaurant industry, challenging the “be resilient” culture and arguing that broken…
Hospitality Mavericks Podcast Show#334 Gina Knight All Things People at Flat Iron - Building and Scaling Culture at Flat Iron
In this episode, Gina discusses her nearly two-decade hospitality journey from starting in hotels at 15 to leading people and culture at Flat Iron, explaining…
Hospitality Mavericks Podcast Show#333 Klaus Thomsen Co-Founder at Coffee Collective - Direct Trade, Craftsmanship, and Scaling Culture
Michael interviews Klaus Thomsen of The Coffee Collective about building a Denmark-based coffee company rooted in direct trade, transparency, and barista…
Hospitality Mavericks Podcast Show#332 Christian Wiens Founder & CEO at Loman AI - Ensuring Restaurants Never Miss a Call
Michael hosts Christian to discuss how voice AI can solve a persistent restaurant operations problem: missed phone calls that cost revenue and damage guest…
Hospitality Mavericks Podcast Show#331 Dr Michael Filosi Post-Exit Founder and Dentist - From Dentist to Hospitality-Driven Business Owner
Michael interviews Australian dentist Michael Filosi about applying counterintuitive, hospitality-centered ideas to dentistry to break industry norms. Filosi…
Hospitality Mavericks Podcast Show#330 Brandon Hussey VP Hospitality Management at Fathom Companies - How AI Can Strengthen Hospitality Culture
Michael and Brandon discuss the intersection of AI and culture in hospitality, arguing AI can strengthen culture by removing routine work so teams can focus on…
Hospitality Mavericks Podcast Show#329 Pete Hurley Founder at Well Seasoned - Fractional Leadership in Hospitality
Michael and Pete Hurley discuss how hospitality organizations may shift away from large full-time head offices toward fractional and project-based senior…
Hospitality Mavericks Podcast Show#328 Ruth Jacobs CEO & Founder of Certified Minds - Mental Health, Burnout, and Resilience in Hospitality and Beyond
In this episode, Michael introduces Ruth Jacobs, a registered mental health nurse and founder of Certified Minds, to discuss where mental health efforts in…
Hospitality Mavericks Podcast Show#327 Yazz Abdulla CEO at Urban Hospitality - Discipline Over Emotion
In this episdode, Michael welcomes his longtime friend Yazz Abdulla, previously a guest during the pandemic to discuss food delivery and dark kitchens. They…
Hospitality Mavericks Podcast Show#326 Tom James Managing Director at Bill's - Putting Guest Happiness at the Center
Michael welcomes Tom James, to discuss winning in a hyper-competitive hospitality market through counterintuitive strategy and team buy-in. Tom shares his…
Hospitality Mavericks Podcast Show#325 Stephen Logue Consultant at Hospitality Blueprints - Why Cleanliness and Service Can Beat Food
Michael interviews Stephen Logue, an economist and former FMCG marketer who became marketing director at Berni Inns, founded a research-led consultancy, and…
Hospitality Mavericks Podcast Show#324 Sam Jett Executive Chef at Audrey - Appalachian Cuisine, Local Sourcing, and Circular Restaurant Systems
In this episode, Michael speaks with chef Sam Jett about building restaurants that serve communities, people, and the planet. Sam shares how he shifted from a…
Hospitality Mavericks Podcast Show#323 Alexander Kjerulf Chief Happiness Officer at Woohoo Inc. - Stop Putting the Customer First
In this episode, Michael interviews Alexander Kjerulf, a former tech entrepreneur who founded a company in 2003 focused on happiness at work and has delivered…
Hospitality Mavericks Podcast Show#322 Graziano Cocco Performance Mental Coach - Lessons from Elite Sport for Hospitality Leaders
Michael interviews performance mental coach Graziano Cocco about what separates thriving “maverick” leaders from those merely surviving and how to build…
Hospitality Mavericks Podcast Show#321 Anthony Collins Founder at Work Better Studio - Lean Thinking in Hospitality: Fix the System, Not the People
Michael interviews Anthony Collins, founder of Work Better Studio, about applying lean thinking and the service-profit chain in hospitality and service…
Hospitality Mavericks Podcast Show#320 Gregers Knudsen Co-founder and CEO at Monotree - Powering Frontline Culture in Hospitality
In a Copenhagen podcast, Michael interviews Gregers Knudsen, co-founder of Monotree, about creating a platform that unifies frontline communication…
Hospitality Mavericks Podcast Show#319 Bjarke Just Nielsen Founder at Norrlyst Koncernen - Scaling Restaurant Quality with Tech and Culture
Michael interviews Bjarke Just Nielsen, founder of Norrlyst Koncernen in Copenhagen, about building a fast-growing restaurant ecosystem and related tech…
Hospitality Mavericks Podcast Show#318 Lars Kure Juul Founder at GNTL - Gentle Giants and Purpose-Driven Leadership
Michael welcomes returning guest Lars Kure Juul, author of The Happiness Sweet Spot and his new book Compassion in Action, to discuss why leaders gravitated…
Hospitality Mavericks Podcast Show#317 Nicole Antonio-Gadsdon Founder at Banana Pepper HR - Hiring for Human Magic and Hospitality Alchemists
Michael welcomes Nicole back to discuss her new book, "Help Wanted," focused on finding “human magic” in hiring—going beyond technical skills and surface-level…
Hospitality Mavericks Podcast Show#316 Jack Stack CEO at SRC and The Great Game of Business - Unlocking Business Success with Open Book Management
In this episode, Michael engages in a fascinating conversation with Jack Stack, a pioneer of open book management and the author of 'The Great Game of…
Hospitality Mavericks Podcast Show#315 Ally Gordon Coach | Confidant | Mentor - Embracing Change and the Power of the Nervous System
In this insightful episode, Michael and Ally discuss their annual meetings focused on self-improvement and navigating life transitions. They reflect on the…
Hospitality Mavericks Podcast Show#3 A Podcast Series with Openr & Mark Felix, CCO of The AA - Unlocking the Secrets of Effective Pricing Strategy in Hospitality
In episode three, host Michael and special guests Mark Felix and Joel Robinson dive into the intricacies of pricing strategy, drawing valuable lessons from the…
Hospitality Mavericks Podcast Show#314 Cassie Davison Founder Kith & Kin Hospitality - Crafting Purpose-Driven Success
In this episode, we dive deep into the world of hospitality with Cassie Davison, the author of 'Standout Hospitality.' Cassie brings over 30 years of…
Hospitality Mavericks Podcast Show#313 Greg Mangham Founder & CEO at Only A Pavement Away - Transforming Lives Through Hospitality
In this episode, Michael talks with Greg from 'Only A Pavement Away,' a charity co-founded by Greg and his wife, Jill, to help disadvantaged individuals secure…
Hospitality Mavericks Podcast Show#Bonus Episode with Henry Matson Apron. - Solving Financial Pain Points in Hospitality
In this episode, Michael welcomes Henry from Apron to discuss the financial pain points faced by hospitality operators. They delve into how Apron, founded in…
Hospitality Mavericks Podcast Show#2 A Podcast Series with Openr & Stephen Rothwell, Founder of Eagle Eye Solutions - Enhancing Operational Efficiency and Customer Experience in Hospitality
In this episode, Michael, Joel and Stephen discuss the significant lag in technological advancements within the hospitality industry, particularly in…
Hospitality Mavericks Podcast Show#312 Marc Summers Founder & CEO at Bubala - Building a Plant-Based Restaurant Empire
In this episode, Michael welcomes Marc Summers, a restauranteur with a bold and ambitious vision, to discuss his journey from a corporate finance career to…
Hospitality Mavericks Podcast Show#311 Trudi Parr Head of People at Mollie's - Building People-Centric Hospitality
In this episode, Michael interviews Trudi Parr, a hospitality professional with a vibrant journey that spans across media, tourism, and the evolving hotel…
Hospitality Mavericks Podcast Show#310 Ellie Ledden Chef Educator at Prept - Empowering Future Generations Through Food Education
In this episode, Michael is joined by Ellie from the Prep Foundation to discuss how the foundation educates young people about nutrition and cooking…
Hospitality Mavericks Podcast Show#309 Tommy Giraux Head of Restaurant Systems at Honest Burguers - Utilizing AI to Enhance Hospitality
In this episode, Michael engages in a detailed conversation with Tommy Giraux, the Head of Restaurant Systems at Honest Burgers. Tommy shares his extensive…
Hospitality Mavericks Podcast Show#1 A Podcast Series with Openr - The Future with Common Data Models and Tech Solutions
In this episode, industry veterans Steve Holmes, and Joel Robinson discuss the rapid evolution in the hospitality sector brought about by technology and the…
Hospitality Mavericks Podcast Show#308 Filip Linek Founder at BE‑A - Reinventing Hospitality with AI and Robotics
In this episode, Michael welcomes Filip Linek, a hotel operator turned tech innovator, to discuss the advancements in AI and robotics in the hospitality…
Hospitality Mavericks Podcast Show#307 Jannes Sörensen Founder of Kepler - Leaders on Creating Transformative Guest Experiences
In this episode of the Hospitality Mavericks podcast, host Michael engages with Jannes Sörensen, founder of Kepler Hotel Group and Kepler International…
Hospitality Mavericks Podcast Show#306 Gareth Rees Founder at Attention Deficit Hospitality Disorder - Embracing Neurodiversity in Hospitality
This episode delves into the topic of neurodiversity within the hospitality industry, particularly focusing on ADHD. Michael, alongside guest Gareth, explores…
Hospitality Mavericks Podcast Show#305 Geoffrey Toffetti CEO of Frontline Performance Group - Transforming Frontline Teams and Boosting Sales
In this episode, the discussion centers around the significant impact of investing in frontline teams to enhance business performance in the hospitality…
Hospitality Mavericks Podcast Show#304 James Bates MD & Co-Founder of QVO Hospitality - A Journey of Growth, Challenges, and Unforgettable Experiences
In this episode, James Bates from QVO Hospitality shares the journey from the inception of his business in 2014 to its current status with multiple restaurant…
Hospitality Mavericks Podcast Show#303 Howard Lewis Founder at Offline - Embracing Vulnerability and Building Community
In this conversation, Howard and Michael explore the themes of disconnecting from technology, fostering community, and nurturing genuine human connections…
Hospitality Mavericks Podcast Show#302 Sam Coulstock Founder at Inspired - Unlocking the Potential of the Next Generation
In this episode, Michael welcomes Sam Coulstock to discuss the challenges and opportunities in preparing the next generation for the workforce. Sam shares his…
Hospitality Mavericks Podcast Show#301 Jo Harley Co-Founder at Korero - The Power of Value-Led Business and Feedback
In this insightful episode, Michael engages with Jo Harley to discuss the importance of value-led businesses, the power of feedback, and how putting people…
Hospitality Mavericks Podcast Show#300 Greg Früchtenicht COO at Saira Hospitality - Transforming Lives Through Hospitality
In this episode, the guest is Greg from Saira Hospitality, an organization dedicated to transforming the hospitality industry by helping local communities find…
Hospitality Mavericks Podcast Show#299 Ben Dixon Co-Founder at Sona - The Future of AI in Hospitality
In this episode, Michael engages in an insightful conversation with Ben, co-founder of Sona, about the transformative potential of AI in the hospitality…
Hospitality Mavericks Podcast Show#298 Vimal Arumugam Co-Founder and CEO at Baked Bird - Redefining Fast Food with a Healthy Twist
In this episode, we delve into the journey of Vimal Arumugam, the co-founder of Baked Bird, a unique baked chicken concept. Vimal shares the inception story of…
Hospitality Mavericks Podcast Show#297 Natalie Dunning CEO & Founder at Kitch - Building Community and Superfans in Hospitality
In this episode of the Hospitality Mavericks podcast, host Michael welcomes guest Natalie Dunning, who shares her journey of growing up in a hospitality family…
Hospitality Mavericks Podcast Show#296 Josh Kopel - Founder Restaurant Scaling System - From Burnout to Business Breakthrough
In this episode, Michael reconnects with guest Josh Kopel, a former restaurateur turned industry consultant, five years after their initial conversation. They…
Hospitality Mavericks Podcast Show#295 Nick Miller Founder and CEO at Seed - The Future of Work and Performance Marketing
In this episode, we dive deep into the future of work and performance marketing with Nick Miller, founder of Seed, a Brighton-based marketing agency. We…
Hospitality Mavericks Podcast Show#294 Alex M H Smith - No Bullsh*t Strategy - BA - Unpacking No-Nonsense Strategies
In this insightful conversation, Alex, author of 'No Bullsh*t Strategy,' dives into his unique approach to developing and implementing business strategies. He…
Hospitality Mavericks Podcast Show#293 Celia Gaze CEO at The Wellbeing Farm - A Journey to Sustainable Success
In this episode, join Michael as he delves into an inspiring conversation with Celia Gaze, the founder of The Wellbeing Farm. Discover how Celia transformed a…
Hospitality Mavericks Podcast Show#292 Renée Elliot Founder at Planet Organic - Navigating Purpose-Driven Leadership
In this episode, Michael sits down with Renée Elliot, founder of Planet Organic, to explore the journey of building a purpose-driven business. Renée reflects…
Hospitality Mavericks Podcast Show#291 Lizzie Ryan Partner and Head of Investment at IMBIBA - Attracting Industry-Specific Investments
In this episode, Michael dives into the complexities of raising industry-specific investments with Lizzie from Imbiba. They discuss the qualities that attract…
Hospitality Mavericks Podcast Show#290 James Rutter Chief Creative Officer at COOK - Exploring Culture and Relationships
In this podcast episode, Michael engages with James Rutter, Chief Creative Officer at Cook, to delve into the essence of Cook's culture and business strategy…
Hospitality Mavericks Podcast ShowBONUS Episode: Phil Street and Michael Tingsager - What we learned interviewing +500 hospitality leaders
In this insightful episode, hosts Phil and Michael discuss the power of conversations in driving change, especially within the hospitality industry. Despite…
Hospitality Mavericks Podcast Show#289 Ally Gordon Coach, Confidant and Mentor - The Power of Consistency
In this episode, Michael and Ally Gordon reflect on the importance of consistency for personal development, leadership, and achieving long-term goals. They…
Hospitality Mavericks Podcast Show#288 The Growth Collective by Sarah Clark and Michelle Moreno - Unlocking Leadership Potential
In this episode, Michael interviews Sarah and Michelle about their upcoming initiative, The Growth Collective, set to launch in early 2024. They discuss the…
Hospitality Mavericks Podcast Show#287 Ari Weinzweig Co-Founder at Zingerman's - The Maverick's Guide to Leadership and Dignity
In this episode, fourth-time guest Ari Weinzweig returns to share insights from his latest book on becoming a better leader. The discussion emphasizes the…
Hospitality Mavericks Podcast Show#286 Paulo De Tarso - Restaurateur, Founder and TedTalk Speaker - The Art and Soul of Hospitality
In this episode, Michael engages in a riveting conversation with restaurateur and TED Talk speaker Paulo De Tarso. Known for transforming spaces into iconic…
Hospitality Mavericks Podcast Show#285 Lauren Linford Founder of Home - Revolutionizing Recruitment in Hospitality
In this episode, we join a conversation with Lauren, a visionary in the hospitality recruitment industry, recently back in the Brighton studio. Lauren…
Hospitality Mavericks Podcast Show#284 Chris Tripoli Speaker, Author, Educator & Hospitality Specialist - Reinventing the Restaurant Experience
Join Michael and hospitality expert Chris Tripoli as they explore the captivating and ever-evolving world of hospitality. From Chris's journey from a busboy to…
Hospitality Mavericks Podcast Show#283 Philip Eeles Director and Investor at Breadstall - Empowering Hospitality through Human Connection
In this episode, Philip, co-founder of Honest Burger, discusses his journey in the hospitality industry and shares insights on building successful businesses…
Hospitality Mavericks Podcast Show#282 Peter Farrell Founder & MD at Food Motion Network - A Journey of Resilience and Reinvention
In this episode, Peter Farrell discusses his career in hospitality, the setbacks he faced due to health issues, and how he navigated these challenges to build…
Hospitality Mavericks Podcast Show#281 Conor Sheridan Founder and CEO at Nory - Transforming Hospitality with Tech
In this episode, Michael interviews Conor Sheridan, founder of Nory, about the transformative journey of leveraging tech to solve critical challenges in the…