Latest / Hospitality Mavericks Podcast Show
#332 Christian Wiens Founder & CEO at Loman AI - Ensuring Restaurants Never Miss a Call
Michael hosts Christian to discuss how voice AI can solve a persistent restaurant operations problem: missed phone calls that cost revenue and damage guest experience.
Christian shares his early experience working front-of-house in a busy Southern California restaurant where calls were often ignored, then explains how a 2024 voice AI demo led him and his cofounder to build Loman, now used by 1,500+ restaurants.
They cover key stats (30% of restaurant revenue comes via phone; 40% of calls are missed), how Loman answers 100% of calls, takes orders and payments, books reservations, answers…
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