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#321 Anthony Collins Founder at Work Better Studio - Lean Thinking in Hospitality: Fix the System, Not the People
Michael interviews Anthony Collins, founder of Work Better Studio, about applying lean thinking and the service-profit chain in hospitality and service businesses by focusing on processes and resources rather than blaming people.
Collins shares his path from graphic design to founding DirectSki.com, acquiring Ski Beat, and becoming group CEO of Topflight Travel Group, then leaving to advise companies on productivity, quality, and process improvement.
He explains lean’s roots in postwar Japanese quality-first principles and describes using Enterprise Ireland training and Toyota-led practical…
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